[Resolved]  Skoda Superb — Poor service and bad attitude

Dear All,
I bought a brand new Skoda Superb at a cost of over Rs19.0 lacs from Gurudev Motors, Chennai in March 2009.The vehicle is being used by me as my personal car .I take care of the car as my priced possession by keeping it covered at home and decorating with expensive accessories.On 30th June the car met with a minor accident wherein the right side bumper of the car was damaged including the tyres by a small hit with a motorcycle.The shocking fact was as soon as the car was hit by a motorcycle at low speed, the front right tyre got completely flat and the car went out of control.This happened in a few seconds.I was told, at the time of selling the car that if there is puncture to the tyre, the car will run safely for atleast 2Km without tyre change.When I asked for an explanation to the same sales guy after the accident, he had no reply.
The car was immedietely sent to their workshop in Chennai, and the accident relief vehicle was prompt in informing me that I will have to pay towing charges the distance was hardly (25Km).Since I was on a pilgrimage to Tirupathi Balaji temple, I did not argue.
I visited the workshop after formalities of estimates & approval was all over, after 20 days and was shocked to see my car lying in the open, untouched and not cared for, full of dust and crow on it.This is the way they treat a brand new car of a customer.When I asked why they have not started work, the manager said they were waiting for parts from Aurangabad, as though it takes weeks or months to get something within India.They are utterly careless and they dont know the meaning of" Customer Care".The fact was that the parts were not available in India itself.
After much cajoling and pushing the car was sent back to me after demanding full charges of over Rs 1.50 Lacs.This is attrocious.Who will pay for the 40 days without my car?Why should I pay for the tyre @Rs 9750 when I was told that the tyre will run for 2Km even after puncture.The whole accident may have been avoided if the car did not move uncontrolably after the trye was punctured.I have no explanations either from Skoda or from Gurudev Motors.In fact no one has been sent to probe into the case, atleast for the purpose of research and improvement.There has not even been a single phone call to say "SORRY".I think we should go back to our old Padminis and Ambassadors as we can be sure that we will not be stranded withot our vehicles by these European MNCs.
Please keep posting more complints and one day we can be a force.
Mohan