Dear Sir,
AS per the invoice No. 179, we have procured Sleepwell Brand Mattress [for the cost of Rs 6822 paid] Model Diomond Plus
from the shop : SLEEP SOLUTIONS , Shop NO. 1, Parvaaz Complex, Near Golibar Maidan, Opp. Dhobighaat, Shankarsheth Road, Pune-411001
The shop's man had come to our house and taken the measurement of the bed in order to make the mattress of appropriate size 70.5x34x4 inches. But the shop supplied us the mattress of the size 69x34x4 inches mattress. The shop keeper charged extra Rs 200 from us for cutting the original available mattress in the shop of dimension 72x36x4 inches costing Rs. 6622. On our complaint, the man from shop took the mattress back. The shop keeper had promised to provide the new mattress of correct dimensions as per the cost charged and the measurements taken by his supervisor of mattresses. He had charged Rs 1000 in advance. He did not supply the mattress of correct size. On our persuing the matter he called me at shop and sent a new mattress after charging complete money of Rs 6822. However the new mattress supplied to us by the shop even after complete payment was found to be defective in the sense that the length of the mattress was incresed by gluing extra sponge on the old mattress and sewing the cover by hand. We have complained to the shop keeper about this defective piece. But shopkeeper said, " You do complaint, what will you get after that."
We should be given fresh new mattress of correct dimension at home without any defect by the shop as we have paid fully along with extra transportation charges.
The address of the shop is given above, Phone no is[protected] Email: [protected]@yahoo.in
Thanking you
Yours sincerely,
Utkarsh gupta,
P-234/2, DIAT, Girinagar
Near Khadakvasla, Pune-411025
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