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Last updated Apr 22, 2024
Complaints 373
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Sleepwell reviews & complaints(373)

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S
Sang4444
from Noida, Uttar Pradesh
Apr 22, 2024
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The order number is sw_109800. It’s an order of mattress and pillow. The return request is well within the return window provided on their website.

The return request was submitted on 20.03.24. Today is 22.04.24 Till now no response has been received Inspite of following up multiple times.

The website proudly mentions hassle free returns and warranties but the customer care services has been pretty useless. It’s been more than a month and sleepwell has just been sleeping on the issue.

When will I get my refund?????
Sleepwell customer support has been notified about the posted complaint.
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    P
    Pankhuri0508
    Mar 19, 2024
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    Sleepwell not generating printed tax invoice

    I ordered 2 Durafirm 3.0 Mattress from Sleepwell for 27110 /- on March 3rd 2024 vide order id-sw_107452.
    There was zero communication from Sleepwell once they took my money – i did not get a receipt or invoice of the transaction at all. They told me they would mail me [this they told me 7 times on 7 different occasions] but I have not received it.
    Then they marked my mattress as delivered on their website – when I enquired...
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    A
    Ayushi Bansiwal
    Mar 7, 2024
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    Sleepwell Mattress replace/exchange request

    Address: Faridabad, Sector 42

    Hi Myself Ayushi Bansiwal, I purchased Sleepwell mattress, but the mattress was not fitted properly, So I raised a complaint or exchange mail very next day. But still, I didn't get any response from the company. I want the exchange of the mattress or please take it and give my money back.
    [protected]...
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    R
    Rishika_2804
    from Delhi, Delhi
    Feb 20, 2024
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    Product return service issue/ refusal

    We bought 2 sets of mattresses from Sleepwell store in Laxmi Nagar, Delhi in January 2024. The mattress size was bigger for our bed than expected and the mattresses were too soft to our comfort. We wanted to return them the same day, but the store owner refused to take them back stating the company will not allow return of the mattresses. The cover and the mattresses were intact. Using those mattresses despite complaining and requesting multiple...
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    D
    dpkkanjia
    from Delhi, Delhi
    Jan 9, 2024
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    Didn't give my Mattress Even after 40 days

    Hi, myself Deepak, I have logged my complaint for replacement of my Matress. Complaint no is. 288991 on Dt. 1st Dec23. They told my Matress will come within 7 working days but still after 40 days gone I didn't get my new matress. No one is giving response to me. Eventhough multiple times I called on CC helpline number they didn't picked my call..Can u tell when I can get my Matress.
    Regards
    Deepak [protected]...
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    C
    CLH
    Dec 18, 2023
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    Delivery Delayed

    I placed an oder on Sleepwell’s website on 11th December. Order no. sw_92708. I got an email that the order will be delivered in 5 to 8 days. It has been 1 week and still the order has not been dispatched. I tried calling their helpline no. it was of no use, it asks me to wait and then gets disconnected after sometime. I emailed them on their helpline mail ID too but no response. I dont know when will my order get delivered. Please help....
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    C
    chandan1984
    from Mumbai, Maharashtra
    Nov 30, 2023
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    Mattress pasting issue.

    Address: Chandan Singh ,Flat No. 309, A-Wing, Shivshakti Manohar Residenc Samarath Nagar, Ramesh Wadi Badlapu Chargaon,Thane-421503

    Sleepwell Dual Medium Soft & Hard 6 inch Queen High Density (HD) Foam Mattress (L x W: 78 inch x 60 inch)
    I purchased this mattress online from the mentioned company on 02/10/2022
    Warranty Summary
    There is a 7 year manufacturer warranty on the product, but the foam inside the mattress has separated from its place.

    Contact Number - [protected]...
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    N
    Nilanjan Ghosal
    Nov 27, 2023
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    SW_87997 - Not dispatched yet | Not cancelling order also

    Address: C503 Om Sai Residency Pimple Gurav Pune

    I placed a online order(SW_87997) with sleepwell (mysleepwell.com) on 15th Nov and while checkout the promised that delivery will be happened within within 5/7 days .

    They never pick up phones. I sent couple of emails then they replied that they are going to deliver that by "max coming Monday" 27th Nov. But no update after 27th Nov also. I'm still waiting for my product.

    Then I requested them to cancel my order....
    +1 photos
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    akashrana_
    Nov 19, 2023
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    Delayed delivery

    Address: Sheela Foam Limited 37/2, Site 4, Sahibabad Industrial Area, Ghaziabad- 201010. India
    Website: sheelafoam.com

    Order ref sw_87517
    Hi.
    I am seriously disappointed and regretting why I ordered this from you guys. You people are not concerned of the delivery and i am still waiting for my order to be delivered.

    Please advise how to cancel the order as I can’t reach out to anyone for updates. This morning i called and was transferred to online order team but they said its holiday today so someone will call tomorrow.br...
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    R
    Ravi Dikwar
    Nov 16, 2023
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    Damage products received

    My order Id is 80717 and received a ortho pro foam mattress today in the evening around 5.35 pm

    After unboxing the mattress we found that there is a small hole in the metres cover.

    My request is to please open the complaint against this order Id or send me a fresh mattress cover

    If it's not possible then please take the mattress back and refund the amount to source.

    I have attached...
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    H
    HirdeshDutt
    Nov 5, 2023
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    No updation in order status and no delivery till promised date

    I placed an order to sleepwell on their website. There is still no response and no updation on their website regarding my order. I have contacted them via email, toll free and helpline numbers but their still isn’t any response....
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    M
    Mundra075
    Nov 3, 2023
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    Defeated piece and now with warranty no reply

    Address: Sheela Foam Ltd, Plot No 14, Sector – 135, Noida - 201304

    I have purchased SpineTech mattress from Sleepwell registered dealer on Feb 9, 2023 which was delivered after few week and later now 10 days back matter have become like balloon from one side and now they call centre not picking call and have tired all possible please to contact but no response
    Contact me at [protected], I'm CA Shubham

    Details Complaint No 286973 has been allocated to Ravsaheb yeshwant chavan. For Digital...
    +1 videos
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    U
    Usha Rani Nidhi
    from Delhi, Delhi
    Nov 1, 2023
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    Sleepwell achiever mattress

    I have received faulty product against my complaint no 285396.

    They deliver mattres which is sagging from first day and not able to sleep on this.

    I have lodged a complaint regarding this with complaint no 287084.

    but after 5 days of complaint logged no one visit to solve this. Still waiting for resolution my issue.

    I want my refund ....
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    V
    vgng
    from Raigarh, Chhattisgarh
    Sep 26, 2023
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    Mattress uneven

    Yesterday a Mattress is delivered which is uneven against complaint No 280986,
    SPINETECH mattress ....
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    K
    khareAvinash
    from Pune, Maharashtra
    Sep 23, 2023
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    Mattress Dignity 9PU390PK

    Left side edge vertical face has become loose ... foam has broken inside
    Top side edje vertical face foam is bulging out
    Length of mattress has increased due to compression ... it is no longer fitting in the bed lipping boundary...
    +9 photos
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    C
    [email protected]
    Sep 7, 2023
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    Adhaar Super

    Address: Sector 53-54 Furniture Market Chandigarh

    We had purchased 2 pieces of Aadhar super sleepwell mattress from Jagdam Furniture from Shop no 19, Furniture Market Sector 53-54 Chandigarh dated[protected].
    One is fine but second mattress there is swelling/bulge out in the mattress in 2 months only.
    Kindly resolve the issue as soon as possible....
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    V
    Vikashgoyal724
    from Indri, Haryana
    Aug 27, 2023
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    Noticeable and uncomfortable bubble on the surface of the mattress

    Address: House No -156, Bajaj Colony Near Bajaj Farm House Indri, District-Karna, State- Haryana Pin-Code 132041, Karnal, Haryana

    I am writing to bring to your attention a concern regarding the Sleepwell mattress I purchased on February 10, 2023. I have been a satisfied Sleepwell customer for many years, and this recent experience has left me quite disappointed.
    Upon unpacking and using the mattress, I noticed a significant issue - there is a noticeable and uncomfortable bubble on the surface of the mattress. This defect has made it impossible for me to enjoy...
    +2 photos
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    N
    NavjotSinghSodhi
    from Mohali, Punjab
    Aug 18, 2023
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    Damaged Mattress received

    Address: DSS 75, BLOCK F, GMADA AEROCITY

    I bought a sleep well mattress last month in July 2023. When I flipped it over this month, I found a small round hole in one of corners which looks like a CIGARETTE BUTT HOLE, no body in my family is a smoker.
    SLEEPWELL has totally pinned the blame on me and my family, which is unacceptable....
    +1 photos
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    V
    Vaseem25
    from Mumbai, Maharashtra
    Jul 4, 2023
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    I want cancel my order Id sw_57365

    Address: Sector 135, Noida, Uttar Pradesh - 201301 (India

    I want cancaled my order I'd sw_57365 refund my moeny
    Hello,
    I am very much upset with your sleepwell online site because I order a matter's onto 03.07.2023.
    But I don't want because the reason my grandfather expired 04.07.2023 am going to my village gujrat all family I just want to cancel my order regarding the product, I cancelled it onto next day date, even confirmation was via call with sleep well company's person,...
    +1 photos
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    S
    Sheenagarg
    from Delhi, Delhi
    Jun 25, 2023
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    Mattress defected issue not resolved yet

    Address: Yojna vihar delgi

    Hi Sir,

    We bought 2 mattress of sleepwell. But one mattress came out to be defected. (Its still in warranty). We called the customer care they told us to try rotating and flipping for 2 weeks. But It didn’t worked. They said some one will visit for investigation. But no one came for the visit. So we again called them they asked to share the pictures of the mattress. We did the same. They said they can’t replace it. br...
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