Comments
They have spoiled our international summer holidays 2010, plans at the last minute. We were due to fly to Australia on 15th May'10 with SOTC, Mumbai. We booked for the Australian Splendour-13 days tour with the Kandivali(W) branch of SOTC with their Sales-in-charge Ms. Swati, in the first week of March'10. Booking amount of Rs.63000 & copies of our passport were collectes from us. Then their was no whereabout from the branch. We were trying to talk to Ms.Swati in vain as she never took our calls. Then in the last week of March when there was no response from their end we threatened to cancel our tour, then Ms. Swati took pains to contact us & promised to collect our documents for the visa purpose. On 3rd April'10, someone was sent to us from their office to collect our original passports & the rest of the docs. After this again Ms.Swati went into a missing mode. In the meantime we were vehemently trying to contact her & the kandivali branch again in vain & the people working there trying to pacify us by saying that they know their work well & we were getting hyper. Normally SOTC collects the payment towards the tour before 1mth from the date of travelling, but this time it was already less than 20days left for the tour & yet there was no visas confirmation or payment information from their end. On the 27th April, we get a call from Ms. Swati, saying that our visas could'nt be our daughter's passport was expiring in August'10, which is less than 6mths norm from the date of travel as per the international travel norms. Then we tried to postpone our tour to 29th May'10 by trying to get the renewed passport thru "Tatkal" services from the passport office. As I was the guardian for my minor child, my passport was to be submitted along with hers. When I was trying to submit the passoprt docs on 6th May'10, with the passport office, my passport was rejected as it was damaged. I got a rude shock as this has happened at the time when our original passports were kept in the kandivali branch of SOTC. This proves that the SOTC staff is inefficient in handling important douments like passports with care. Nobody in SOTC is responding to our calls & complains So i do agree that SOTC has taken people for granted.
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+91 77 1504 4444 [for Booked Customers]
7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West, Mumbai, Maharashtra, India - 400013