[Resolved]  SOTC — Improper services provided,

I have taken SOTC European Grande Tour this june.
I would like to bring to notice of people like me who are taking this type of tour for the first time, a few facts & my experience with this SOTC
1. When they do the booking they take the money before you get the visa. If you don't get the visa for some reason you loose too much money.
ALSO THEY DONOT INFORM YOU ABOUT THE NAMES OF ALL THE HOTELS BOOKED AT DIFFERENT PLACES BEFORE starting the tour which they are supposed to do. And the last hotel we stayed in turned out to be way below standards we were promised by our tour operator
(atleast 4 star hotels but that was also not always the case).
2. They donot assisst you at all before & after tour as concerns with your travel to reach the venue or departure to your home. (our hotel in paris was 2 hours away from paris actually, IN JUNGLE, was not even three star !! not even no ac, there was no provision of ventilation through the ducts. MORE-OVER THERE WAS NO LIFT IN THE HOTEL & MANY WERE ON 1ST FLOOR. Had to carry all our luggage up there. We were forced to check out of this hotel as oit was far away from city & further away from airport. We had to pay from our pocket for the travel to other hotel, fare for the other hotel near to airport for the night when we were supposed to stay IN hotel arranged by SOTC IN PARIS.
3. The bus driver does not continue to be same. So, don't tip him at the start of the tour. The second one we got did not assisst us in putting our luggage in the bus or while taking it out even. BUT YOU HAVE TO TIP THEM @ 2 EUROS / PERSON / DAY. So, 8 euros/day for a family of 4. AND THIS TIP IS NOT OPTIONAL!!! How can tip be compulsary???
Pls look into the matter & do the needful.
Thanks
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Aug 13, 2020
Complaint marked as Resolved 
 
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