[Resolved]  SPEED CAR HELPLINE — No service since 6 hours

Hi,

I have a compaint against Speed Car Helpline center.

I opted this service in July 2009 for my car - Wagon R LXi. which is registered under UP-Ghaziabad RTO authority.

According to their executive, on stucking with any problem related to our vehicle, we must get a solution with in half an haour (if we are in NCR zone) and up to 1 hour in case of outside NCR.

I had a opportunity to encash this facility on 7 June 2010 when my car's front wheel got stuck in the deep sand in Noida Sector 63. I called up their so called helpline number[protected] at 12:45 and got assurance of service by half an hour. The time passed by and I called this number again and the executives (different person on different call) kept assuring me that one of the mechianic/ techincal field boy would be there in 5-10 minutes.

The after noon passed by and entered evening. I called up the same number arroung 3:37 and recorded the conversation with the executive and again he assured me the same thing... Now the complete six hours were passsed (5:45) and I had to call up a crain for this issue and spent Rs 1200/- for getting my car out of the sand, which is about 3 times of their annoual service fees.

Now you can think about the kind of bull dung service they provide to their so called valued clients.

This was better an incident in Noida (NCR), one can think of the worst case if it would have been in outside of NCR, specially in late nights... Can these types of helpline services be the one, we can rely upon?

Please take this as a formal compaint from my side.

PS. I have the call logs of the above incident whihc could be a good proof of the misassurance by this company.

Thanks and Regards,
Bhupendra