[Resolved]  Sri Gurukrupa Indane Distributors — lack of response

Sir Gurukrupa Indae Distributor — not picking phones

I have Indane gas connection with M/s Sir Gurukrupa Indane Distributors, 100ft Road, JP Nagar, Bangalore with cust NO. 6259. Since 2 days my wife is trying to book the cylinder and the phones are always engaged or not picked up. Every month she is facing the same problem and for booking through phone, she has to waste more than 2 days time and she has to keep on trying leaving other jobs. This time she could not book inspite of her repeated trying since 2 days.

Soundararajan. R,
31, III Cross, I Main,
Sowdamini Layout,
Konankunte, Bangalore 560062
[protected]
[protected]

Im also facing the same problem. pls mail [protected]@indianoil.co.in. I had mailed, though I had not got a reply I need as many people to send the mail and request indane to take actions against Guru Kripa

I completely agree and echo the same opinion. It's been a pain in the wrong place to have someone answer the phone. Either the phone will keep ringing or will be perennially engaged (as if it's a hotline between two PM's)
I hope someone from Indian Oil gets to review the posts and comments on this website. It's high time that the authorities take a stern action against this lackadaisical attitude of the telephone operators sitting at Gurukrupa.

Hi,
Iam customer of this angency since 2 and half year. my compliant is regarding there response, they never pick the phone.whenever i call them i will get user busy message, This is really headache i used to try all number atleast 20 times a day. I tried to call indane customer care they asked me to call the different number but i found the same problem.

Im really wasting my time there are five numbers but no use,

please note down the agency no.[protected], 22448068, 22449211, 22458991, 22454021, I kindly request u to solve my problem, so we can take full advantage of booking over the phone on right time.

Sri Gurukrupa Indane Distributors — no response for refilling of cylinders

we have submitted the necessary documents as per the rules provided by the distributors few days ago .they had assured that the gas cylinders will be given in 10 days but now its more than 10 days of time but there has been no response from their side .Its been a tough time here .why cant they understand the need of it ?

kushal

I am a customer for 1 year. Recently, they de activated my gas connection because I did not take a refill within 6 months. They asked me to furnish a letter to get it reactivated. Yesterday, I personally went to deliver the letter. They told me that it will be reactivated today and I can book via IVR. When I called IVR: [protected], they say they cannot book. I contacted[protected] and I was told to call IVR.

Previously, I had asked for a second cylinder to avoid this situation. They asked me to come in 2-3 months time and I have visited the office ever so but they always pushed the date. Yesterday, they said I could have booked for a second cylinder in Dec 2011.

Overall, I have been given a consistent impression that this agency on behalf of the government are doing me a favour by giving a domestic cylinder. I am wondering if all these unnecessary obstacles are indirect ways of asking for a bribe. I am not sure. Can anyone advise?

Thank you for your patience in hearing my grievance.

Most pathetic distributor ever. None of their office phones work now. When the phones worked no one picked up the call and now the phoes itself are dead. If you visit the dealership office the people are so rude. Me in spite of being a kannadiga felt the wrath and also witnessed illiterated and old age customers being harassed and ill treated, cant imagine how these employees behave with non kannada speaking people. There needs to be a strict governing body to look over these distributors. Service first of all sucks and employee behaviour is over that.