State Bank of India — atm machine malfunction

sir i have account in SBI CSAU branch kanpur with account number [protected] and i used your atm machine at premnagar dehradun but it deducted rupees 1000 from my account and also the transction charge 20 rupees but did not give the money due to some malfunctioning of machine
sir i want a quick and prompt action be taken in this case as this is second time such an incident had happened with me .