[Resolved]  State Bank of India — Regarding money withdrawal problem from ATM

The same problem happened to me as well in my SBI acount.I was trying to withdraw 8500Rs from SBI ATM on 18-Apr-2009 night around 10PM, the transaction could not be completed due to some technical problem.Then i went to neraby HDFC bank ATM and tried to withdraw 8500Rs.Here also the transaction was incomplte due to technical problem.Then again i went to ING vysya bank ATM and withdrawn 8000RS on the same day 18/04/2009 10:30PM.Here the transaction was successful and my balance was also o.k.But the next day 19-Apr-2009 morning when i checked my acount balance it was showing 17, 000 less.It had considered (8500(sbi) + 8500(HDFC)) even though i have not recieved my money due to technical problem in the ATM and showing the date of 19-Apr-2009 DOM ATM MC twice.On 19-Apr-2009 i had not used my card before checking the balance.Then the same day 19-Apr-2009 i went to SBI and lodged the complaint in SBI, Modi Hospital Rd, Bangalore.They are telling that they look into the problem but it will take more time.I am waiting and don't know how long should i wait?Please lert me know what can be done for this.

REGD BY POST


Major Arvind Kumar Basic Training Regiment
A/C No :[protected] Armd Corps Centre and School
PIN – 900476
c/o 56 APO

4002/2/Accts Aug 09


The Manager
State Bank of India (Code No : 3067)
Palhera Branch
Tehsil – Sardhana, Meerut
Palhera – 250110 (UP)


COMPLAINT FOR ERRONEOUSLY DEBITING OF RS 20000/-

Sir,

1. I have a saving bank A/C No [protected] in your bank. I have withdrawn the following amount through ATM of State Bank of India, Ahmednagar Main branch (code No : 303) on 31 Jul 09 :-

Ser No Date Time Amount Term No TXN No Avail Balance
(a) 31 Jul 09 2234hr 5000.00 S1AN00030303 3269 55681.54
(b) 31 Jul 09 2234hr 5000.00 S1AN00030303 3270 50681.54
(c) 31 Jul 09 2235hr 10000.00 S1AN00030303 3271 40681.54
(d) 31 Jul 09 2236hr 5000.00 S1AN00030303 3272 35681.54
(e) 31 Jul 09 2237hr 5000.00 S1AN00030303 3273 30681.54
(f) 31 Jul 09 2237hr 5000.00 S1AN00030303 3274 25681.54
(g) 31 Jul 09 2238hr 5000.00 S1AN00030303 3275 20681.54

Total withdraw on
31 Jul 09 40000.00

(h) 01 Aug 09 1132hr 600.00 S1AN00030303 3484 81.54







2. It is intimated that a sum of Rs 20000/- has been erroneously debited from my account on 01 Aug 09. Maximum withdrawal limit from ATM is only Rs 40, 000/- per day but as per withdrawal details of pass book a sum of Rs 60, 000/- has been debited from my account on 31 Jul 09 it is not under stood (photocopy of pass book is attached for your ready reference).

3. You are requested to reconcile the matter and credit a sum of Rs 20, 000/- in my account at the earliest.

4. Please acknowledge.




(Major Arvind Kumar)

Copy to :-

State Bank of India - for your information and further necessary
Ahmednagar Main Branch action please.
Ahmednagar

ATM of Sardhana Branch is not working properly because I got my 2000 Repees stuck over there.

sir;
I have a saving bank
account No.[protected] in your bank.I have withdrawn the following
amount through ATM of state bank of India;Arcot Branch(code
no.2198).on 22.01.2009


The same problem happened to me as well in
my SBI account.I was trying to withdrawn 20, 000Rs.from SBI ATM on 22
Jan 2009 at 10:35am. The transaction could not be completed due to
some technical problem.Further i tried it from the same ATM and i got
my money successfullyRs.20, 000.But it showing my balance in the same
SBI ATM that i have withdrawn extra 20, 000 Rs.I kindly request you
please solve my problem as soon as possible.

I am holding my saving account no.[protected] in SBI Udyogbhavan Branch, Ganchinagar.ON 30/09/2011 I had requested for cash withdrawal of Rs.30000/-at ATM GH /3 Petrol pump Gandhinagar.ATM has paid me Rs.25000/-only in 25 Notes of Rs.1000/-denomination.i.e.I received Rs.5000/-less than My requested amount .My account showed a debit of Rs.30000/-How is ilt???. On the very next woriking day I Have lodged the written complaint in my Branch Office. Who assured me to get credit within few days as per latest RBI guidelines .even with Rs.100/-cjompensation per day.
After 15 days I again enquired at the Branch office.They replied that "the tranction was successfully completed" as per their technical findings.All the SBI ATM counters are dilsplaying the notices of Max Rs.25000/-dispensing at a transection and to ones surprise Banki authorities say that I was paid Rs.30000/- and not Rs.25000/-.Whom to believe and whom to complaint???Every officer is raising the hands Up ??.Now I think I shall have to forego my clailm .I agree that ATM transections are not as safe and accurate as they say so proudly.. Kishor Panchakshari