[Resolved]  State Bank of India — Without ATM withdrawal charge ATM fee

Hi,

I am using one SBI CC for more than 2 years. The CC no is [protected].

I paid a UDC charge in Hyderabad Airport on 24/08/2008 of Rs. 375. SBI treat this as a cash withdrawal from ATM and charge me Rs.250. It's reflected in my Sept statement and I called SBI CC on 15/16 Sept. According to SBI CC this is wrongly charge and it will back in the next statement. The complain no is[protected]. As per his suggestion I paid rest of the amount. But in the next statement you didn't do that.

On 7 October I called your CC again. First time they said that any fees at airport is treated as ATM withdrawal and it is mentioned in the welcome kid. I checked back the welcome kid and nothing found. Again I called your CC then she said this is wrongly charge by us, fax a letter on that to get back the amount.

I have cancelled my card and paid all amont except that wrongly credited ATM fees. But the SBI credit card keep on sending me bill and charge late fee non payament etc. I dont know how to deal with this people.

On 7th January 2009 I again called the CC and aske them for clarification. The CC replied that it is a fault of Hyderabad Airport and they swipe you card in a wrong machine. SBI is not responsible for that.

In the rule of SBI card if a withdraw any amount I have to enter my ATM pin and in this case I never enter any ATM pin. Without entering the ATM pin how a bank charge ATM withdrawal, I have doubt on the security system of SBI also.

Can any people help me to deal with this people.

I have send 3 emails to them and didn't get any written reply. The Cse Id is 'CaseID=[protected]' . It is auto generated case id..

Thanks,
Soumen