Comments
Dt.23.11.07
Dear Sir,
Re : CARD NO.[protected]
Today, just I have received a bill from your side and I am really surprised that you have charged Rs.563.72 as fine.
I have deposited a Cheque No.109238 dt.4.11.07 of Rs.1672.56 in your drop box at Esplanade Area "Chario". But after one week SBI people called me over my mobile that they have not recd. the payment. After that I enquired in your drop box centre and they confirmed that the cheque has already cleared from the drop box at the same day and again customer service called me over phone to deposit the minimum amount in cash or cheque and I have given cash amount of Rs.1672/- to your representative who had collected from me on 17.11.07. But till now, I have not received the cheque returned. I don't understand what is the reason behind this bill payment.
Due to your negligency in sending statement of account, why I will pay the extra charge of Rs.563.72 ? Is it possible ? As a customer, if you got this type of statement what is the reaction on you, you will realize better. Tell me. It is very ridiculous,. where I was too much not aware about the billing date.
You are requested to please reverse the amount of Rs.563.72, if not then I will compel to stop the use of Credit Card and will return the card.
I am waiting your prompt reply on top priority basis. It is very urgent.
Thanks and regards
Chaitali Majumder
Dear Sir,
Re : CARD NO.[protected]
Today, just I have received a bill from your side and I am really surprised that you have charged Rs.563.72 as fine.
I have deposited a Cheque No.109238 dt.4.11.07 of Rs.1672.56 in your drop box at Esplanade Area "Chario". But after one week SBI people called me over my mobile that they have not recd. the payment. After that I enquired in your drop box centre and they confirmed that the cheque has already cleared from the drop box at the same day and again customer service called me over phone to deposit the minimum amount in cash or cheque and I have given cash amount of Rs.1672/- to your representative who had collected from me on 17.11.07. But till now, I have not received the cheque returned. I don't understand what is the reason behind this bill payment.
Due to your negligency in sending statement of account, why I will pay the extra charge of Rs.563.72 ? Is it possible ? As a customer, if you got this type of statement what is the reaction on you, you will realize better. Tell me. It is very ridiculous,. where I was too much not aware about the billing date.
You are requested to please reverse the amount of Rs.563.72, if not then I will compel to stop the use of Credit Card and will return the card.
I am waiting your prompt reply on top priority basis. It is very urgent.
Thanks and regards
Chaitali Majumder
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I have utilised the visa credit card for purchasing railway ticket but instead of once debit it has been debited twice same amount .I have lodged the complaint before 2 months but till now the case is pending from your side. If you can not resolve the case why not you are closing your department.Or else intimate us we will go for alternatives.