[Resolved]  State Bank of India — redemption of points, gift not recieved after one year also

I Have redeemed 2100 points for gift in nov 06 since then only I am making followup in this regard every time one or other excuse was given by the people who were attending the phone .
Now when I strictly asked the executive to transfer the call to some of his supervisor for proper reply the final word from the supervisor was told to me is that it is almost one year case and we can not do any thing in this regard, i tried to get the document and courier no through which the gift was despatched reply was sorry we have talked to concern dept and they dont provide any detail after three months . plz suggest what should i do now in this regard.