[Resolved]  State Bank of India — SBI Credit Card payments has become a big headache!

SBI Credit Card — SBI Credit Card payments has become a big headache

The Manager,
Sate Bank of India,
Customer services.
Credit card Section.

Dear sir,
Re: My Credit card No.[protected].

I am very sorry to bring it to your kind notice that the person who came to my residence to collect the cheque towards part payment of Bank's due on account of Card usage, refused to accept a cheque for Rs. 5000/- He was insisting for a cheque of Rs. 2700/- or so and was not prepared to accept the amount of Rs.5000/-. He contacted a person over phone and made my father to talk to him. When my father asked him as to why he is not accepting the cheque for an amount bigger than being demanded, he very rudely spoke to my father telling him that he (my father) was wasting his time. He was not prepared to listen to my father and kept repeating for a cheque of lesser amount.
I do not understand the rationale behind not receiving the payment more than being demanded to reduce the Bank's outstanding dues. The Card holder must have liberty to pay any amount to reduce the total dues over and above the minimum being demanded. At the instant of his supervisor speaking, perhaps, from Chennai over phone, the collecting agent refused to accept the cheque for Rs.5,000/-. When he was asked to refuse in writing, he declined to refuse in writing as suggested by his supervisor. Is it not highhandedness on the part of official concerned?
When the same person spoke to me over phone at my office, he spoke with me also similarly in rude manner. He rather threatened me for a dire consequence which justifies reporting to the police for taking cognizance. One can not play with my or my father's prestige for petty dues of the Bank.
This non-payment and over dues situation arose due to my being out of station on official tour for about three months and also due to some domestic reasons. Now when I am trying to pay substantially more than demanded, refusal of repayment is against the laid down norms not at all justified. If this is the way of collecting Bank’s dues, I am afraid I shall not be able to repay the Bank’s dues. I feel this is a fit case to refer to the Consumer Forum.
I am a bonafide card holder and not a criminal or willful defaulter. Your concerned officials have no right to behave rudely and indecently with me or with my family members. Our genuine queries annoy them and make them to say “Don’t waste our time” I just like to know whether this is way the concerned official should speak and provide services to the customers / card holders.
In view of the above, I request you to look into the matter and the conduct of the officials concerned. I further like to know whether the Bank is prepared to accept the cheque for Rs. 5000/- or not. At present, I am unable to pay any amount less or more than Rs.5000/- I look forward to your reply and necessary action in the matter at the earliest.

Yours truly,
Rakesh Kumar Singh

my credit card account is not correct hence i was not able to use ,
i did not use new card till today , due to sbi life super suraksha insurence charges are included in the bill which i dont want to have so kindly remove insurece amount and let me use the credit card , as iam not able to pay the bill.
can you please sent me how much should i have to pay without insurence policy. i will be very much thank ful to you and let me be prompte in paying the bill.
m.ravichander
card no [protected]

Hi sir
SBI branch.SBI CREDIT CARD.RT Nagar I had requested to customer care
I am R A joseph.
SBI card. No reply.kindly inform any changes .
SB Account with SBI.bank .Jalahalli branch.

my no:[protected]
Please mail id.[protected]@indiatimes.com

thank you
joseph R A

hello sir
please contact me on [protected] immediately ,i lost my credit cards. or keep touch with my mail.

hello sir , i already informed u about lossin credit card
1.[protected]
& to block. please contact me on phone number [protected] or mail me soon.

account holder : m.chandraiah
acc number : 4317 5751 8340 3386

sir
for surrender the SBI credit card I have given to Akhter ali he is right person or not I don,t know please block my card which no is
5264 6893 1406 9410 .This person came to my house on 15th dec.07 and he said he belong to executive of sbi credit card.He has taken all kits .one more credit card was with this for my wife name Fahmida Anjum block all card against my name.
solicitating an early response

dear sir,

I want to know if how will apply of sbi golden card.

Complaint is neutral and is appriciated.
Sir,
I have also complaint with SBI credit card activities.
I Was using the SBI card in 2005. After noticing the charges levied are exorbitant and meaningless, I approached the SBI Crdit card to clarify. But I will not be receiving any dirct reply to my question. They will mearly say that your out standing balance is So much. (with out making any reduction). When I stopped repayment for a month, I received calls from SBI Crdit card(Mr. Adithan by name) , Chennai and when I argued that the charges mentioned was exorbitant, he advised me to pay reduced amount and get full settlement report but when I payed the amount stated by him, I didnt receive any completion ( No Balance report) report. Rather, I was charged with subsequent interst and keep on receiving statements. My attempts to meet the officer in person did not materialise as there was strict security in the office and I was chased away like a beggar. I have never experienced such a bad treatment from any body in my life, though I am a Govt. Gazzetted Officer.
I advise every body to surrender their SBI Cards (if they are already a card holder) and request new seekers to avod going in for SBI CRDIT CARDS.

SBI Credit Card — SBI CREDIT CARD IS BIG HEADACHE

I WOULD LIKE TO DRAW YOUR ATTENTION THAT SBI CREDITS CARDS ARE BIG HEADCH AFTER GIVING THE PAYMENT TO THE BANK THEY SAID U HAD NOT GIVEN IT. I HAD SEND THEM THE PROOF OF THE RECIPT ALSO FROM LAST ONE YEAR THE BANK IS SAYING THAT U HAD MADE PAYMENT BY CHEQU BUT I HAVE THE CASH RECIPT OF THAT PAYMENT COZ I HAD NEVER GIVEN CHEQU TO THE BANK AND TILL NOW I AM FIGHTING WITH THEM AND THEY SAID WE NEED MORE TIME TO SLOVE THIS PROBLEM I DONT KNOW HOW MUCH TIME THEY NEED TO SOLVE THIS PROBLEM IN THE MEAN TIME THE RECOVERY PERSONS CALL ME EVERY DAY AND ASK FOR THEN MONEY AND I GIVE THEM SAME QUESTION I HAD COMPLAINT MANY TIME TO SBI THAT MY CASE IS STILL UNDER PROCESS SO KINDLY TELL THEM NOT TO DISTURB ME BUT EVEN THAT I RECIV CALL EVERY DAY SO I WANT TO SAY U THAT I[censored] R APPLYING FOR SBI CARD THEN PLZ THINK ONCE AGAIN
SO THAT U DONT FEEL BAD AFTER WARDS THAT Y I HAD USED SBI CARD....

am using SBI credit card. I dont want to use it for future because they are not had requested you no. of times thru Customer care to waive off the interest, but to no avail and the treatment of the customer care was also not humanitarian. About six month ago I had again contacted Customer Care when they assured me that the matter would be settled by Collection deptt. Who would contact me on my mobile. They contacted me & assured me that the matter has been settled but they did not turn up for collection of amount.

In the meantime, I had requested to customer care to Close my credit card but they did not do so and charged interest again and again. This has given me mental torture.

I request you once again to cooperate and close my credit card & settle my account with out charging any interest

Your being a reputed public concern, such sort of action erode public faith & thereby affecting your business.

I hope you will consider the matter in its right perspective & settle the matter once for all. sending bills properly. Moreover i wish to make final settlement of bills which are pending towards my account but they dont have proper communication of line. And now i am getting irritated.


Worst Service award should go indisputably to SBI Credit Card. It is an Organization with "The Slowest People on World". I used nearly all bank's credit cards. ICICI and HSBC are good to use, at least these people listen to u and try to solve the issues. But SBI, Really a [censored].

Never Go for it, even if they pay to use!!!

SBI Credit card is Bull-... Dont opt for it.

SBI Credit card is Bull-... Dont opt for it.


I think, SBI people not yet get idea that their monopoly has finished. If they want to keep themself in the market they should improve their customer satisfaction.

regards

shabnam

Sir, I am running my account in your bank for last 6 years and i am trying to get the sbi cridit card but in our krishana lanka branch there is no body to guide me i am requesting for the same for last 2 years i am not having any other bank cridit cards so please see that i can get the cridet card at earlist and oblige
thanking you sir,

My account no in your bank is SB.No [protected]
From g.y.simha
vijayawada

RESPECTED,

NAMASKAR.


WHY NOT CHANGE CYCLE,BILLING DUE DATE?.PLEASE TELL ME.MY EMAIL IS [protected]@aim.com and MY MOB.NO.IS [protected].

THANKS.

PRADEEP SARODE
NAGPUR(M.S.)
[protected]

Hello,

I am very much agree about the compalint that Mr. AGARWAL has launched. Many more S.B.I. Card holder every day
facing the same kind of problem. I strongly recommend before appling for the card one should think all the problems that can be created by S.B.I. Card. If the card holder does not get solution of his problem, like many other as Mr.Agarwal, that is unnecessary generated by S.B.I. card. the complaint should be made to
cosumer forum.

Sir,

SUB : CANCELLATION OF CREDIT CARD NO : [protected]

I would like to bring to your notice that I have cancelled the above mentioned card last year, and by telephonic conversation you have adviced me to break the card as i have no outstanding with you.But you have sent me statement dated 15th june 2008 with 0.69 paise as credit balance.
Further, please do not send me any statement in future, I don't want your 0.69 paise and don't harass me . I would appreciate i[censored] can send me the confirmation about the cancellation of the above mentioned card .

Thanking you,


MILAN GUHA BARMAN
PH:[protected]

hi sir/madam
I, arun Kumar credit card, my card no. is [protected]. I use your card for the last two years and from last one year I didn't receive any statement from your side. I request you many times on your Tele-banking number regarding statement but you ignore all the time. All the time your call centre person call me, your payment due date is today and your min amount is this and this, So pay the amount, to the executive to ignore late payment charges. I paid you all the time but you couldn't send me statement. Now you send me statement generated on 4-Oct-2008 and made amount of Rs. 16, 168.36. I don't understand this, what is my actual amount and how much amount I pay to you? So send me last one year statement.
Send me as soon as possible within three days because your due date is 24-Oct-2008, and now I can't give you any more payment without checking the detail. After checking all the detail may be I continue your card or not and remember for the next time always send me a soft copy to my E-mail as well SMS alert and hard copy too. Reverse all the unnecessary charges because it’s not my fault. This is your responsibility to aware the customer about the bill month by month. If you not reverse this money shown in statement or not sent me last one year statements, I take this matter to RBI or Ministry of Finance or Consumer forum.

Thanks & regards
Seema Rani
[protected]
[protected]

.

I, Arun Kumar, my cc no. is [protected]. I use your card from last two years and from last one year I didn't receive any statement from your side. I request you many times on your Tele-banking number regarding statement but you ignore all the time. All the time your call centre person call me, your payment due date is today and your min amount is this and this, So pay the amount, to the executive to ignore late payment charges. I paid you all the time but you couldn't send me statement. Now you send me message on 21st of nov. 08 and you have made a bill (which I have never ever recieved till date) Rs. 1679.76. I have not used your card after that and without a statement I really am bedazalled that where has this amount come from after I, had cleared ALL YOUR AMOUT AND DECIDED NOT TO USE THE CARD . Kindly send me a statment as soon as possible .i
Even people who call me do not have any information . and keep on telling me that you will receive an email form our end I really am disturbed by the calls I get .
and now I can't give you any more payment without checking the detail. After checking all the detail may be I continue your card or not and remember for the next time always send me a soft copy to my E-mail as well SMS alert and hard copy too. Reverse all the unnecessary charges because it’s not my fault. This is your responsibility to aware the customer about the bill month by month. If you not reverse this money shown in statement or not sent me last one year statements, I take this matter to RBI or Ministry of Finance or Consumer forum.

kindly, resolve my issue as quickly as possible . hoping for kind cooperation and prompt action.

thanking you
regards,
Arun Kumar
[protected]

RESPECTED SIR,

BSNL BROAD AND CONNECTION RATE IS VERY HIGH, THAT MEANS ABOVE RS.500 PER MONTH.SO I REQUEST TO BSNL FOR REDUCE RATE OF BROAD BAND INTERNET CONNECTION.BECAUSE O[censored]SE OF THIS RATE PLAN ANYBODY.-PRADEEP SARODE, NAGPUR.MOB.[protected], [protected]@welcomesindia.com, [protected]@aim.com

Subject : Regarding SBI card number [protected]

We hereby returning gift voucher received by us under Sbi card privilege circle program as the executive calling made false and mis information regarding that gift voucher will be given free as we have been selected in some of the lucky costumers
The executive may be given monthly Target by SBI card for performing well may have lead to give wrong information for which sbi card is direct responsible
For question asked by your rude customer services executive saying we should have sent that gift voucher within one month of receipt we had replied that after reciving gift voucher there was no hard copy of monthly state ment had been sent to our permanent address and not even soft copy on our email too so that we would have taken necessary steps at very initials stage regarding this matter . So it was all fault by your handling department as when the got pressure of collection at financial year end they started calling for the amount imposed on that free gift voucher as we were told and the height of limit was that intrest imposed on that without making us know That is very severe offence or the department handing to making customers not knowing amount imposed and fooling us by presenting false information the calling executive have been informed more than 20 times about the situation and to look up on this matter

we cant pay any further amount as we have already paid 3 folds of amount then our purchase amount of credit card.

They have also send us one court notice for the payment of amount which raises to 18500 after the accumulation of 1year late fee n highly interest of sbi.I have send numbers of mails to them but nobody is bothering for its reply.

Please take some stringent action over it i will be greatful to you.

card no[protected]

Thanks
BinnySharma
[protected]

Sir,

I have received SBI CREDIT CARD STATEMENT on dtd.10.11.2009 & accordingly i have drop cheque on dtd.26.11.2009 of Rs.3400.00 having Cheque no. 027448 dtd.26.11.2009 [Bank: UCO BANK, SWAVALAMBI NAGAR BRANCH], but still cheque yet not credited to SBI CREDIT CARD A/C NO. [protected].

Pls note that i have checked with Area where i drop the Cheque. Hence, u r requested to please look into this matter & let us know why its not yet credited? As our last date of payment has already been gone on dtd.30.11.2009.

To avoid late fees, pls do the needful.

Rgds,

Pravin Likhar
Mb. [protected]
Nagpur.