[Resolved]  State Bank of India — PAYMENT-STATEMENT

SIR,
STATE BANK OF INDIA CARDS & PAYMENTS SERVICES PVT LTD, GURGAON IS PLAYING GAMES WITH THE CREDIT CARD HOLDERS. THEY ARE NEITHER SENDING THE STATEMENTS IN DETAIL NOR DESPATCHING THE STATEMENT IN TIME.
DURING THE FIRST/SECOND WEEK OF DEC, 2007, ONE CHEQUE WAS ISSUED FOR RS. 5850/-DRAWN ON ICICI BANK, POWAI BRANCH, MUMBAI, DRAWN BY MY WIFE MRS. MOHAMMAD ZAINAB, WHICH WAS LATER ON DEBITED TO THE A/C.
TODAY, I.E., ON 22.12.2007, I HAVE RECEIVED ONE STATEMENT DATED 06.12.2007 THAT THE TOTAL OUTSTANDING AMOUNT DUE IS RS. 5906/-. THE STATEMENT IS DATED 06.12.2007 AND IT TOOK THEM TO ARRANGE FOR THE DELIVERY OF THE STATEMENT 17 DAYS I.E., FROM 06.12.2007 TO 22.12.2007 FROM GURGAON TO MUMBAI.
THEY ARE NOT PROVIDING THE STATEMENT IN DETAIL.
IN THE LAST WEEK OF NOV, 2007, THEY HAVE CALLED ME OVER MY MOBILE AND INFORMED ME THAT I HAVE TO PAY RS. 5800/-
(OUTSTANDING BALANCE), BUT ON MY INFORMING THEM THAT I WANT TO SURRENDER THE CREDIT CARD AND CANCEL THE SAME, THEY WERE DEMANDING RS. 5850/- I.E., THEY HAVE INCREASED THE AMOUNT BY RS. 50/-.
I AM SURPRISED, WHY THE SBI CREDIT CARD PEOPLE ARE DECEIVING THE PUBLIC IN THIS MANNER.
EVEN ONE OF MY COLLEAGUES WAS COMPLAINING REGARDING THE MISCHIEF BEING PLAYED BY THEM. MOST OF THE SBI CUSTOMERS MAY BE FACING THE SAME PROBLEM.
I REQUEST YOU TO KINDLY LOOK INTO THIS MATTER AND TAKE THE MATTER TO THE HIGHER OFFICIALS CONCERNED, SO THAT NOT EVEN A SINGLE PERSON SHALL BE DECEIVED BY ANY THE ENTIRE CREDITI CARD CUSTOMERS.
KINDLY HELP US IN THIS REGARD.