[Resolved]  State Bank of India — CHARGING OF LATE FEE PAYMENT WHEN PAYMENT IS PROMPTLY PAID IN TIME

TO
SBICARD
Dear sir,
Im L.karthikeyan, Sbi Card No: [protected], SBI card customer for more than 10 months, So far I have never faltered any monthly payments die since I have started using Sbi card.
The bill for the month of march was payed on april 15th by me through netpay[ Amount Rs.1129], Reference number: 000000MHDF[protected], In the Current month statement a Late payment Fee of Rs.350 is charged for no fault of mine.
When enquired with your customer care executive I was informed that 21 paise which the bill amount stated as 1129.21 is not payed rounded off by me as I have payed only Rs.1129 and left 21 paise.
I am shocked to hear such a statement from a reputed bank, for 21 paise you are charging 350 rs as late payment fees to your customer who have never faltered his past 10 months payment. I wonder What so called customer care centre of your reputed establishment exist or not?.
I am receiving unwanted and untimely phone calls of your new offers and other messages from your Customer care call centre which is known as so called service to your customer.
Does your customer care centre never bother to validate a prompt payment or not even took any pain to intimate your customer about this late payment fees of Rs.350 which I have to pay for that 21 paise.
I am frustrated over this issue and I feel it is highly absurd, ridiculous and atrocious attitude shown by your organization towards your customer. You expect me to pay the late fee amount for no fault of mine and wait for one more month to get it deducted from next month statement amount and no such reversal of amount will not be allowed for the next six months even if you commit such mistakes for numerous times.
Kindly take a serious note of may mail and I hope proper justification will be arrived to my issue by sending me a updated statement for this month with the reversal of late payment fees.
Yours faithfully
L.karthikeyan