Respected Sir,
I having a sbi gold credit card no [protected].
I was made a transaction of Rs 10, 000/- from 'Dolphins' on 26th Jan 2008. That transaction show two time debit entry in my unbilled statement, but I made only single purchase of Rs10, 000/-
So I talk to sbi customer care officer on 28th Jan, 2008 and customer care officer told me to wait till 15th Feb. 2008 and see that transaction may be disappear as my original statement had been made. Customer care officer assure me that double entry may be technical error.
I wait till my next statement (which issue on 15th Feb. 2008) as customer care officer told me. But my statement also show TWO TIME ENTRY as shown in unbilled statement. So I send a complain by fax as your Customer care officer says me. The fax no is [protected]; send on 16th Feb., 2008.
Than as per your customer care officer call me and said to me for send another fax to you with referance no[protected]. I send a fax on 14th march, 2008 on fax no [protected] as customer care officer told me.
Than I send other 2 faxes and lots of call to customer care no but still no any result comes from you. At last conversation to customer care executive, he told me my case will be comes to an end before 15th of May, 2008. But today I contact to your customer care number, and they told me that disputed transaction may be solved but can get some more time...
At this stage I totally disappointed from your side of investigation. In-between time period I also contact the merchant of' Dolphins' and he say his account is already debited for given wrong credit from my card.
Now that is my last mail to sbi credit card division. And Please make a note that, " I will not make any payment till this case not going to solve, and as that problem made solve I will paid full of your total outstanding amount."
Kindly make do this.
KIRAN J SAVANT
(M) [protected]
(R[protected]
(emil) www.[protected]@yahoo.com
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SBI, St.John Road Branch, secunderabad(Hyderabad ) managerial staff are very uncooperative and arrogant towards its customers.
The Problem is ATM placed at that branch is malfunctioning and my co-brother from Kolkata who had visited hyderabad in May had this harrowing experience in swiping his Debit ATM Card (SBI Debit Card NO:[protected] and (SBI AC Number [protected] in the name of Kuharon Mukhopadhyay)for Rs.7000/-on 28th May 2009 at that branch(St.John Road Branch, Secunderabad).
The said amount of Rs.7000/- was not received due to the ATM malfunction but debted to his account.
Since then we have been sending our representatives to request the Branch to reverse the entry but to NO AVAIL. The Branch manager and the cashier and the ATM officer(Mrs Jhansi) have bluntly and very arrogantly refused to cooperate and asked us to complain at any level. Till now she is consistent in her reply to say that it will take its own time and we need not disturb her. She is overloaded with work and cannot concentrate on this matter. The lady keeps shouting at us saying go and talk to Kolkata branch, its not our Problem. My Co Brother is unable to come to hyderabad and sought my intervention because the SBI batanagar Branch clearly said that the amount has to be reversed from SBI St.John Road Branch. We are really caught in this quagmire.
In the days of Modernsation and advancement the representative of the biggest and the Largest bank SBI is giving ambiguous reply, is really pathetic.
We do not know how long it will take for the branch to reverse this entry. .In the absence of any firm date, we are terribly aggrieved about this matter. Hope people at the right quarters will listen to our appeal.
God bless!!!
abhijit bhattacharjee
[protected]