[Resolved]  State Bank of India — Worst Customer treatment in SBI

SBI, Lakhanpur, KANPUR [regarding ATM] — ATM not yet issued on 2nd name of joint saving A/c

To, Dt.31/May/2008
The General Manager,
State Bank of India,
Ground Floor, B-wings,
Sector 11, CBD Belapur,
Navi-Mumbai – 400 614.
[Tel.[protected] / Fax[protected]]

Through:
The Branch Manager [Mr. Garg]
And
Service Manager [Mr. Srivastava]
State Bank of India,
Lakhanpur, Kanpur, [UP]
[Tel.[protected]/ Fax[protected]]

Re.: ATM yet not issued on 2nd name of joint saving A/c
[protected].

Dear Sir / Madam,

With reference to above, I would like to draw your kind attention that I [VIJAY KRISHNA SRIVASTAVA] and my mother [ANURADHA SRIVASTAVA] opened a Joint Saving A/c[protected] at one of your Kanpur branch [S.B.I, Lakhanpur, Kanpur (UP)] in the period of Sep. - Oct/2007 approx. At the time of opening the account, we ask the Bank Manager [Mr. Garg] personally, that we need two separate ATM card on both name so that both o[censored]s can withdrawn the amount from our said A/c as I have to leave the Kanpur to joint a Company in Assam and my mother will stay in Kanpur. In few days, I got my ATM card but my mother’s ATM card was not received. In this connection, I approach to your said branch, they ask me to fill a complain letter, some time other documents etc., not only one or two time, I ran so many times for it but the output is yet nil. From Jan./2008, I am in Guwahati and working in a Print media house & on Feb./2008 I went to Kanpur for the said problem but after my so many attempt the problem remains same. Your said branch Bank manager told me that there is some technical problem from Mumbai Office, from where ATM cards are issued.

Sir, you are requested to please look into the matter at high priority and solve our problem as early as possible, though your said branch gave their full support in this regard but unable to solve our problem.

Thanks for your anticipation.
Yours sincerely,

[V.K.Srivastava & Anuradha Srivastava

My Current Address : V.K.Srivastava, House No.05,
Naharani Path, Last Gate,
Dispur, Guwahati-6, ASSAM.
[Mob. 0-[protected] /
0-[protected]]
e-mail : [protected]@rediffmail.com

My Permanent Address : M.I.G.-126, Shakti Nagar,
Panki, Kanpur-20, [UP]
[Mob. 0-[protected]] at present
not in use.

Other details: Joint saving A/c No.[protected]
1st Holder :Vijay Krishna Srivastava
2nd Holder :Anuradha Srivastava.
1st Holder’s ATM Card No.[protected].
2nd Holder’s ATM Card No. Not received

To, Dt.31/May/2008
The General Manager,
State Bank of India,
Ground Floor, B-wings,
Sector 11, CBD Belapur,
Navi-Mumbai – 400 614.
[Tel.[protected] / Fax[protected]]

Through:
The Branch Manager [Mr. Garg]
And
Service Manager [Mr. Srivastava]
State Bank of India,
Lakhanpur, Kanpur, [UP]
[Tel.[protected]/ Fax[protected]]

Re.: ATM yet not issued on 2nd name of joint saving A/c
[protected].

Dear Sir / Madam,

With reference to above, I would like to draw your kind attention that I [VIJAY KRISHNA SRIVASTAVA] and my mother [ANURADHA SRIVASTAVA] opened a Joint Saving A/c[protected] at one of your Kanpur branch [S.B.I, Lakhanpur, Kanpur (UP)] in the period of Sep. - Oct/2007 approx. At the time of opening the account, we ask the Bank Manager [Mr. Garg] personally, that we need two separate ATM card on both name so that both o[censored]s can withdrawn the amount from our said A/c as I have to leave the Kanpur to joint a Company in Assam and my mother will stay in Kanpur. In few days, I got my ATM card but my mother’s ATM card was not received. In this connection, I approach to your said branch, they ask me to fill a complain letter, some time other documents etc., not only one or two time, I ran so many times for it but the output is yet nil. From Jan./2008, I am in Guwahati and working in a Print media house & on Feb./2008 I went to Kanpur for the said problem but after my so many attempt the problem remains same. Your said branch Bank manager told me that there is some technical problem from Mumbai Office, from where ATM cards are issued.

Sir, you are requested to please look into the matter at high priority and solve our problem as early as possible, though your said branch gave their full support in this regard but unable to solve our problem.

Thanks for your anticipation.
Yours sincerely,

[V.K.Srivastava & Anuradha Srivastava

My Current Address : V.K.Srivastava, House No.05,
Naharani Path, Last Gate,
Dispur, Guwahati-6, ASSAM.
[Mob. 0-[protected] /
0-[protected]]
e-mail : [protected]@rediffmail.com

My Permanent Address : M.I.G.-126, Shakti Nagar, Panki,
Kanpur-20, [UP]
[Mob. 0-[protected]] at present
not in use.

Other details: Joint saving A/c No.[protected]
1st Holder :Vijay Krishna Srivastava
2nd Holder :Anuradha Srivastava.
1st Holder’s ATM Card No.[protected].
2nd Holder’s ATM Card No. Not received

i need a new opening saving account in your bank so please send me online appilcation form
and also enet banking form

Thanking

To, Dt.02/May/2009
The General Manager,
State Bank of India.

Subject : Deduction of Amount with false entry.

Dear Sir,

I Hisamuddin Mohiuddin Kazi an Account Holder of your Bank/ East Street, Gulmohar Building Branch, Pune, India. Bearing an A/C No. [protected]. Withdrawal of Rs. 20, 000/- was done by myself from Appa Balwant ATM on 09/04/09 at 22:12 pm (ATM ID S1AN[protected]. After the withdrawal, the Bal. Amount was of Rs. 46, 777.60/- but when I did transaction on 10/04/09 at 22:34pm (ATM ID S1AN[protected] of Rs. 20, 000/- from the same ATM the Bal. Amount was shown Rs. 6, 777.60/-, where as I have done only One Transaction on 10/04/09. But my statement is showing Two Transaction on dated 10/04/09 which is false as per my knowledge. And One Transaction on 11/04/09 which is again False. When the A/C is showing Bal. of Rs. 6, 777.60/- how can it will be possible to withdraw Amt. of Rs. 20, 000/- on 11/04/09.
I have also attached is the Xerox Copy of Statement for their Reference.
After knowing the following deduction of Amt. Rs. 20, 000/- I immediately went to the Bank of 11/04/09 with the application. I was assured by the bank authority that the application will be sent to the Head Branch Nr. Treasury Office, Pune and in couple of days you will be informed. But when on 15/04/09 when I went to Bank the check the following matter, I have been told that your application is with the Head Branch, so you just visit our Head Branch and let them know the following issue. I went to the Head Branch, their the authorised person told me that you will come to know from your Branch where you hold the A/C. Since then I am regularly in follow-up with the Bank Authorities but their is No Answer from any one as well as from the Bank Manager too.

My complaint has become a petty issue for them but it means a lot for me by visiting Bank, Standing in a cue, wasting my time, getting mentally as well as physically harassed and receiving a blank answer as in reply . Now almost 20 days have passed and their is no reply after giving written as well as verbal reminders.
I am not the only person facing such problems but their are many A/C holders who are suffering due to lack of loyalty with work.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Now the Second Issue : I got a Pay Order from HDFC Bank (Centralised Clearing, Pune) dated 27/04/09 of Rs.1, 30, 408/- which I deposited in My A/C (No. [protected]) on 27/04/09. Which was supposed to be cleared by 30/04/09, but when I went to the Bank to withdraw the Amount, I the surprisingly came to know that the Pay Oder was returned to HDFC Bank with some Other Reason. When I checked the issue, with the HDFC Bank authorities, they said that it is perfectly Clear from their side and the problem with your SBI Bank. Till date I was unable to know the valid reason from the SBI Bank authorities. It has seriously effected my business relations with the party to whom the payment was suppose to be done. My name has been spoiled for the mistake which is not done by me and definitely it will effect me in future relations.

I sincerely think, that I should take this matter in a Legal way by taking the Bank and the following Authorities to the Law of Court under Customer Act.

I kindly request you to look in the matter at your earliest.

Thanking you.

Hisamuddin .M. Kazi
M.No : +91-[protected]

The same treatment was experienced by us from the branch manager at SBI Jaisalmer, Rajasthan which is not expected out of reputed nationalised bank. The matter should be taken care of by the higher authorities or while recruitment of staff itself some etiquette and manners are to be taught to them