[Resolved]  State Bank of India — Harrasement by SBI recovery agensts.

, Sir
My name is Johnson Richard Tirkey with the SBI card number [protected].Its been over a year now that i have stopped using the card now due to some unsatisfied reasons. The primary amount that i have spent on the card till the time i was using the card was approximately[protected] INR. Since the time i have stopped using the card i have been talking to executives for the closure of the account and for the final settlement and its been approximately 10 months now.I have been facing undue harrasement of the customer care executives calling from the Gurgaon office (infinity towers) and asking me to pay my minimum monthly payment.
Just recently (month of April) a third party executive came to my house with the bank settlement letter that said that upon payment of 8000 INR i would be closing down my account and that i will not be carrying any dues with the bank. At that time i told him that i will not be able to pay the full amount at one shot but i gave him 3580 INR plus another 415 INR as the fee for NO OBJECTION CERTIFICATE that he said that he will get it issued within four to five days. But this agent never gave me all the information that if i am not paying the full amount at one shot it will not be considered. He was only intrested in meeting his collection target. At that time he said that i can pay the remaining balance the next month and that the case would be with him only the next month also. At that time i thought that this person was employed with the SBI and later only i realised that this person was from an agency working for the bank.
Now again the last month another executive came to my house and he said that now the case has been transferred to him and that i need to pay my minimum payment of 750 INR for the month so that i do not face any inconvinience in going through the settlement procedure. I really appreciate this person who helped me understand the whole procedure and that he said that now i just have to pay the remaining amount of approximately 3300 INR that was due balance of 8000 INR.
Month of July (last 2 weeks) and the month of July i have been getting calls everyday 4-5 times a day by executives calling from infinity towers Gurgaon to pay by bills.
Now i have so many concerns here that i have come across that i am going through your bank:
The executives calling me up rather than trying to understand my situation are only intrested in putting their communication across which is more like an arguement, always i end up hanging the phone. ( i have been taking about the same topic for the last 3 weeks thrice a day).
The executives calling up even do not have the complete details of my case, if i ask something they will just give a simple excuse that the systems are down and they can't ascess the details.
The executives themselves do not have a proper sense o[censored]nderstanding and every time they call up i have to explain the situation all from the begining.
Today (2nd July) i got a call from KUNAL calling from infinity tower and i found his behavior highly unprofessional and rude.
The biggest concern that i am having that this executive who came to my house played very smart by telling all false story and convincing me to make payments. And when i called him up after the case was not into his hands to tell him that he has cheated me he became furious and shouted on me that for customers like me this is the only way to get treated.
The details for this person is as follows:
Name - Gagan
Cell number - [protected]
Agency name and location - somwhere in South Delhi.
I would request you to please hear all the call recording for my case and look into it.
As promised i am ready to pay the outstanding amount of 3300 INR anytime this month provided the bank issues my a final letter along with the NOC.
Please reply to this mail at - [protected]@yahoo.com, [protected]@indiatimes.com
Regards -
Johnson Richard Tirkey
Tracer number - delhi[protected]
Dated - 19/4/2008
NOC recipt - book number - 221288, Recipt number[protected], amount - 415 INR
Settlement payment - book number - 221288, Recipt number[protected], amount - 3580
Payment made for the month of June - book number - 235768, Recipt number[protected], amount - 750 INR

I am still getting phone calls from the Gurgaon branch (infinity towers) from recovery agents asking me to pay my minimum monthly payments. I have escalated this issue by mail to the SBI customer feedback mailbox but nobody is coming forward to help me out with this regards.It's been more than one year that i have stopped using the card and inspite of telling this to SBI to close my case i have been getting harassed by the recovery agents for the last 10 months now. I have done into mental depression because of this and i want this to get sorted out as soon as possible.

I beg you to please help me out.

Regards -

Johnson Richard Tirkey.