[Resolved]  State Bank of India — cheques not been picked up from drop box/presenting cheque which was lost by sbi/wrong commitment during sale

This is the mail i had sent to sbi head...

Dear Concerned


I think who ever you are who is reverting to my mail is not able to get to root of the problem. I think you must forward this case to a senior person who is able to understand this.



Your every reply if you go thru says the same thing but actually if you see you have not answered my query. This is the worst of customer service one can ever imagine.



Today I have got my July 1st statement and it’s really pathetic to see that few reversals have still not taken place and moreover there are again discrepancies in the statement as usual.



This is the last time I am mailing you regarding my problem post which I will surrender my credit card and drag you to consumer court.



Problems are as mentioned below



Why statements are not showing actual transactions? When I was offered this card I was told I need not pay anything extra on fuel transaction but your statement reflects the opposite. Eg July 1st Statement.






Actual Transaction
Reflecting as purchase in statement
Reversal
Net Purchase
why this extra amount to be paid

1400
1439.34
35.1
1404.24
4.24

1713.7
1756.54
42.84
1713.7
0

1450
1490.73
22.06
1468.67
18.67




Why the extra amount has been charged? This was one of the reasons of making part payments in past. I purchase fuel of more than Rs.10000/ month and I can’t take this discrepancy. This has been the case in every single statement generated till date.



Why reversals are not given on other fuel transaction done in the month of July? When I went thru your website yesterday it says a limit of Rs.100 only/month wef from May (I suppose). Did you communicate this to Me.? Do you thing consumers are fool? If you are making any changes in your policy you should communicate this to your customer.




My total actual Purchase for the month Of June is Rs.12872.62. (I have not included the extra amount charged to me on fuel transaction). Reversals reflecting in my account are of Rs.826.2. My last disputed amount as stated in my earlier communication is Rs.2900.56. So the net amount I need to pay is Rs.9972.06. This is the amount I will pay this month along with the unbilled amount and surrender my credit card.


This is the very reason I have been making part payments as there is nobody who keeps a check on all these billing disputes. I have been tired saying the same thing again and again. In any case I won’t pay the finance charges and other charges which have been accumulated in my account….and that too due to your fault such as cheque not been picked up…not credited in account on time…no adjustments given on time.




Send your executive ( after appointment) and get the above mentioned amount collected and provide me with a full and final settlement letter.



Thanks for the kind of service you have provided me.






Regards

Y.Vinayak Shenoy