Comments
Hyderabad, Dated 9.01.09
Manager, SBI Credit Card Division,
DLF Infinity Tower, Tower C, 12TH Floor, Building 3,
DLF Cyber City, Gurgaon (Haryana), INDIA.
Sub – Discrepancy in getting Bills delivered & then Exorbitant Charging
for non Payment / Late Payment
Reference - Newly Issued SBI Credit Card No. [protected].
Dear Sir,
I receive the Bill dated 23 Dec. 08 by courier Service only on 1.12.08 in the evening though it is dated 23.12.08 hence I find Your Courier Service is apparently Fast. Last Bill for November has not been received at all & therefore, I have come to the Conclusion that your Courier System is really very Efficient as whether the Letters are delivered or not, They any way get their delivery Charges while SBI also makes profit by Charging “Late Payment / No payment” hefty Charges in my case Rs 350+82.55 = 432.55 ie both Courier & SBI CC Division make good money for not delivering the Bills.
I had given subsequently a Cheque for even the Late Payment / No Payment charges to your representative who Visited my Residence cum Office (This is my own House, where I am leaving since more than 15 Years) with the Use’s Charges in December 08. But this Time, since Last 3/4 days, your Customer Care, Madras, was phoning continuously intimating that the given Cheque has Bounced back because of in sufficient Fund in the account. I therefore, request to send back the returned cheque as I had sufficient fund in my that account (exactly Rs 31, 527.03) & I was knowing that, as usual some wrong information, was being given to me (I don’t have Phone Conversation Recorder & hence I did not record such intimation).
Now some other explanation is being given & Your Representative visited me for the Payment & I have indicated to him following to settle this issue once for all-
1. Please give me back the Cheque returned Copy to take up this matter with my BANK OR send me the scanned copy so that I can also check your Customer Division statement of “Insufficient Fund” or Checking whether some work has been done by your representative who visited me for Cheque Collection by checking Cheque & giving me a proper Receipt.
2. Since I got fed up with SBI CC & in any case not using the same even though I am a frequent Traveler & make ½ Trips to Vishakhapatnam & Chennai per weak & use CC for the stay & other Expenses, I wanted this card to be cancelled giving a Letter by SBI that all the Payment received till date as I will make all the payment with Cash & I will return the CC card cancelling same & Undertaking to make the charges for its use subsequently.
I hope that I have made all the points clear & attaching herewith the relevant Documents for your necessary action & thinking you in advance.
Yours Faithfully,
G.P.Sinha, Siddhi Vinayak, 6-3-864/1/2,
Hyderabad. A. P. Contact Cell.[protected]
Enclosures-
1 Copy of my Bank Statement to confirm I had sufficient Fund in my Account & the Cheque has not been returned due to same & ask your Representative how he received Cheque & Gave a proper Receipt.
2. Copy of your 23.12.08 Bill received charging for Late Payment even though that Bill not delivered to me or any one at my House.
Manager, SBI Credit Card Division,
DLF Infinity Tower, Tower C, 12TH Floor, Building 3,
DLF Cyber City, Gurgaon (Haryana), INDIA.
Sub – Discrepancy in getting Bills delivered & then Exorbitant Charging
for non Payment / Late Payment
Reference - Newly Issued SBI Credit Card No. [protected].
Dear Sir,
I receive the Bill dated 23 Dec. 08 by courier Service only on 1.12.08 in the evening though it is dated 23.12.08 hence I find Your Courier Service is apparently Fast. Last Bill for November has not been received at all & therefore, I have come to the Conclusion that your Courier System is really very Efficient as whether the Letters are delivered or not, They any way get their delivery Charges while SBI also makes profit by Charging “Late Payment / No payment” hefty Charges in my case Rs 350+82.55 = 432.55 ie both Courier & SBI CC Division make good money for not delivering the Bills.
I had given subsequently a Cheque for even the Late Payment / No Payment charges to your representative who Visited my Residence cum Office (This is my own House, where I am leaving since more than 15 Years) with the Use’s Charges in December 08. But this Time, since Last 3/4 days, your Customer Care, Madras, was phoning continuously intimating that the given Cheque has Bounced back because of in sufficient Fund in the account. I therefore, request to send back the returned cheque as I had sufficient fund in my that account (exactly Rs 31, 527.03) & I was knowing that, as usual some wrong information, was being given to me (I don’t have Phone Conversation Recorder & hence I did not record such intimation).
Now some other explanation is being given & Your Representative visited me for the Payment & I have indicated to him following to settle this issue once for all-
1. Please give me back the Cheque returned Copy to take up this matter with my BANK OR send me the scanned copy so that I can also check your Customer Division statement of “Insufficient Fund” or Checking whether some work has been done by your representative who visited me for Cheque Collection by checking Cheque & giving me a proper Receipt.
2. Since I got fed up with SBI CC & in any case not using the same even though I am a frequent Traveler & make ½ Trips to Vishakhapatnam & Chennai per weak & use CC for the stay & other Expenses, I wanted this card to be cancelled giving a Letter by SBI that all the Payment received till date as I will make all the payment with Cash & I will return the CC card cancelling same & Undertaking to make the charges for its use subsequently.
I hope that I have made all the points clear & attaching herewith the relevant Documents for your necessary action & thinking you in advance.
Yours Faithfully,
G.P.Sinha, Siddhi Vinayak, 6-3-864/1/2,
Hyderabad. A. P. Contact Cell.[protected]
Enclosures-
1 Copy of my Bank Statement to confirm I had sufficient Fund in my Account & the Cheque has not been returned due to same & ask your Representative how he received Cheque & Gave a proper Receipt.
2. Copy of your 23.12.08 Bill received charging for Late Payment even though that Bill not delivered to me or any one at my House.
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Manager, SBI Credit Card Division,
DLF Infinity Tower, Tower C, 12TH Floor, Building 3,
DLF Cyber City, Gurgaon (Haryana), INDIA.
Sub – Discrepancy in getting Bills delivered & then Exorbitant Charging
for non Payment / Late Payment
Reference - Newly Issued SBI Credit Card No. [protected].
Dear Sir,
I receive the Bill dated 23 Dec. 08 by courier Service only on 1.12.08 in the evening though it is dated 23.12.08 hence I find Your Courier Service is apparently Fast. Last Bill for November has not been received at all & therefore, I have come to the Conclusion that your Courier System is really very Efficient as whether the Letters are delivered or not, They any way get their delivery Charges while SBI also makes profit by Charging “Late Payment / No payment” hefty Charges in my case Rs 350+82.55 = 432.55 ie both Courier & SBI CC Division make good money for not delivering the Bills.
I had given subsequently a Cheque for even the Late Payment / No Payment charges to your representative who Visited my Residence cum Office (This is my own House, where I am leaving since more than 15 Years) with the Use’s Charges in December 08. But this Time, since Last 3/4 days, your Customer Care, Madras, was phoning continuously intimating that the given Cheque has Bounced back because of in sufficient Fund in the account. I therefore, request to send back the returned cheque as I had sufficient fund in my that account (exactly Rs 31, 527.03) & I was knowing that, as usual some wrong information, was being given to me (I don’t have Phone Conversation Recorder & hence I did not record such intimation).
Now some other explanation is being given & Your Representative visited me for the Payment & I have indicated to him following to settle this issue once for all-
1. Please give me back the Cheque returned Copy to take up this matter with my BANK OR send me the scanned copy so that I can also check your Customer Division statement of “Insufficient Fund” or Checking whether some work has been done by your representative who visited me for Cheque Collection by checking Cheque & giving me a proper Receipt.
2. Since I got fed up with SBI CC & in any case not using the same even though I am a frequent Traveler & make ½ Trips to Vishakhapatnam & Chennai per weak & use CC for the stay & other Expenses, I wanted this card to be cancelled giving a Letter by SBI that all the Payment received till date as I will make all the payment with Cash & I will return the CC card cancelling same & Undertaking to make the charges for its use subsequently.
I hope that I have made all the points clear & attaching herewith the relevant Documents for your necessary action & thinking you in advance.
Yours Faithfully,
G.P.Sinha, Siddhi Vinayak, 6-3-864/1/2,
Hyderabad. A. P. Contact Cell.[protected]
Enclosures-
1 Copy of my Bank Statement to confirm I had sufficient Fund in my Account & the Cheque has not been returned due to same & ask your Representative how he received Cheque & Gave a proper Receipt.
2. Copy of your 23.12.08 Bill received charging for Late Payment even though that Bill not delivered to me or any one at my House.