State Bank of India — non cooperative nature of working staff

To,
The AGM – SMECCC
Zonal office
M.G Marg
Kanpur.

(Subject: Release of our mortgage paper against our OD limit in my CC Account Roongta Ispat Udyog)

Dear Sir,

I have a CC account with your bank in your G.T road branch in the name of Roongta Ispat Udyog with account no [protected] and I would like to stop my CC limit with you and want you to release my mortgage property papers with you.

I would also like to state the reasons which you would like to know why I want to discontinue my CC limit with your bank, the reasons are as under:

1. Misbehaviors and non cooperative attitude of your staff at SMECCC, Mr. D.K Agarwal in particular.

2. Although the renewal process was done by your SMECCC branch in DEC 07 or JAN 08 they stopped my DP during that period for 2 to 3 months.

3. They again stopped my account DP in April 08 asking for the final balance sheet for the year ending 31 March 08, which is not feasible.

4. Mr D.K Agarwal sent communications over phone and mail asking repetitively for estimated and projected balance sheet. His intentions were always to harass us by one way or the other. Mr. D.K Agarwal’s behavior is very unprofessional. This is not a personal opinion but the opinion of all fellow customers whom I interact with.

5. Even after continuously informing the senior officials of the branch about this misbehavior, no action was taken.

I would also like to bring to your notice that our account with G.T Road branch is since 1995 and with SBI since 1969. And it is noteworthy that I got the CC limit of Rs. 2500000 (Twenty Five Lac) with HDFC bank within 15 days without the need of visiting their bank even once.

Despite all this I will continue my account with you as the facilities and services which I get at the G.T Road branch and the behavior of the employees there is commendable.

Thanking You,

Yours truly,




C.C.

1. Branch Manager G.T Road Branch.
2. DGM – SMECCC (CPC) Zonal Office
3. LHO CGM Lucknow
4. GM Operations Lucknow
5. Central office Mumbai.