I have booked my flat with Supertech on 24th April 2010 in Eco village -2 project and was offered an A/C while booking. This has been clearly mentioned in my booking slip provided by the dealer(Ganesh Properties) and the same has been even accepted by the builder. However the builder is now denying for the same and providing several reasons for this.
- First we have approached the builder for this offer during the 2nd Installment payment and they mentioned that once 40 % of the payment is done, this will be provided to us.
- Again we approached the builder for this when we made 40 % of the payment however they mentioned that it will be provided to the customer after receiving 60 % of the payment.
- And finally we asked for the same after paying 60% of the total amount in July 2013, and that time it was told to us that they need the original copy of the advertisement and after that only it will be provided to us.
- I have also asked them if they can accept the a photo-copy of the advertisement or print out but they simply denied in a very Rude manner.
- They even don’t know how to deal with their customer.
We approached the seniors as well for this as we were not informed earlier by the dealer neither by anyone from supertech. We even sent mails to CRM but they were of no use. We tried our best to get the original copy but were unsuccessful as everywhere it was said that it has been already 3 years and it is impossible.
I would really appreciate if anyone could be of any help to us as we are not getting money by simply making fool to the customers like Supertech and this is very embarrassing for us to get such replies from a company like supertech who is making money from the middle class families like us who are dreaming of a home by paying all our hard earned money. Was this information helpful? | 
