[Resolved]  Supertech Ltd — Refund not Received

Address: Gautam Buddha Nagar, Uttar Pradesh

Hi All,




The group chairman Mr. RK Arora was the first ones to respond in all national newspapers that they will try to relocate the Shahberi affected flats else they will refund. But even after submitting the refund request for almost 5 months, I have no answers



The most scary part of my story is in-spite of paying hard earned money of Rs. 11 Lacs (50% cost of Flat) I did not have any papers, land, project clarity.. I was simply receiving only words from multiple people. I was told that they are looking at allocating a flat on 14th Floor in Eco village -1 but they only gave commitments. After running from pillar to post in Supertech's office and calling their number many- many times, I realised that everyone is simply trying to fool us by giving only words that was frustrating us more and more everyday. This was the situation from the day I submitted my refund request and continued, I clearly told everyone that I am not going to pull back my request without any papers.

I was told that the refund would be processed and handed over within within 60 days of submission. When I did not receive any reverts after 60 days, I went to supertech's office in Feb and met Mr. Sodhi, he noted the details in his diary and committed that it will be done by 15th March.



While I was trying to find about the commitment of refund Mr. Sodhi one again tried to bully me as if I am an illiterate labourer and he is my boss. I am very surprised by the way Mr. Guneet Singh Sodhi has been behaving. His sole intention is to bully people and tell them to bug off and contact anyone. When a company has kept only one front facing person and he behaves in such a fashion " NO ONE CAN FEEL SECURE WITH THEIR INVESTMENTS WITH THAT ORGANIZATION. mR. gUNEET buntly asked me to go and contact anyone I want, he will not improve his tone and mannerism.



As per the commitment given by supertech, me and my husband had gone to supertech office today afternoon (17th March)and wanted to take appointment with Mr. Arora. Ms. Rinkle met us outside the chairman’s office and said that he is busy in a meeting. She noted down our details and said that she had a word with Mr. Mohit Arora(son of Mr. R K Arora) and we will receive a call within an hour which will clarify that by when we will get our money back. We did not receive any call and after calling up, we were told that they are still in meeting and they will surely call...

But no call received...


thanks and regards,
Jyoti Dwivedi

--- On Sat, 2/18/12, neerad dwivedi <[protected]@yahoo.com> wrote:


From: neerad dwivedi <[protected]@yahoo.com>
Subject: Re: URGENT HELP NEEDED- CUSTOMER CODE- 1025804 UNIT NO-R0190A51108
To: "Supertech CRM Team" <[protected]@supertechlimited.com>, "Guneet Singh Sodhi" <guneet.[protected]@supertechlimited.com>
Cc: "Eco Village -II" <[protected]@supertechlimited.com>, [protected]@supertechlilited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, dhananjay.[protected]@supertechlimited.com, [protected]@rediffmail.com, "Jyoti Dwivedi" <[protected]@yahoo.com>
Date: Saturday, February 18, 2012, 10:50 PM


Hi Guneet,
We thank you for taking out time today to disuss on the refund of our money for the flat(details as mentioned in the subject line) the documentation of the same has been submitted as per the trail mail below. As per your commitment the refund amount will be handed over to us by mid of next month i.e. by 15th of March '12 hnce accordingly we are planning our exigencies.

thanks and regards,
Jyoti Dwivedi
Mob-[protected]/[protected]

--- On Mon, 12/19/11, Supertech CRM Team <[protected]@supertechlimited.com> wrote:


From: Supertech CRM Team <[protected]@supertechlimited.com>
Subject: Re: URGENT HELP NEEDED- CUSTOMER CODE- 1025804 UNIT NO-R0190A51108
To: "neerad dwivedi" <[protected]@yahoo.com>
Cc: "Eco Village -II" <[protected]@supertechlimited.com>, [protected]@supertechlilited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, dhananjay.[protected]@supertechlimited.com, [protected]@rediffmail.com, "Jyoti Dwivedi" <[protected]@yahoo.com>
Date: Monday, December 19, 2011, 11:33 AM


Dear Sir,

Please be informed that your request for refund has been forwarded to our senior management & it is already under consideration; will inform you shortly for the status of your case.
Please bear with us.

Regards,
Team CRM
...................................................................................⇄


On Sat, Dec 17, 2011 at 5:48 PM, neerad dwivedi <[protected]@yahoo.com> wrote:

Dear All,
Please expedite my case on priority and organize the refund as per your commitments within 90 days-please refer the mail trail.

thanks and regards,
Jyoti Dwivedi
[protected]


--- On Fri, 12/9/11, Eco Village -II <[protected]@supertechlimited.com> wrote:


From: Eco Village -II <[protected]@supertechlimited.com>

Subject: Re: URGENT HELP NEEDED- CUSTOMER CODE- 1025804 UNIT NO-R0190A51108
To: "neerad dwivedi" <[protected]@yahoo.com>

Cc: "Supertech CRM Team" <[protected]@supertechlimited.com>, [protected]@supertechlilited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, dhananjay.[protected]@supertechlimited.com, [protected]@rediffmail.com, "Jyoti Dwivedi" <[protected]@yahoo.com>
Date: Friday, December 9, 2011, 4:39 PM



Dear Sir,
We have recived your request. Please be informed that there are no pending issues whatsoever in Eco Village-2 apart from shabheri affected . Moreover the matter of home loan for Eco village projects is under special consideration and financing should be available before long.

As of now we are finalizing the re-allotment process for the affected units and we will inform you in coming weeks. So please bear with us, will reach you shortly with next course of actions.


Thanking you for your continued support!!



Regards,
Team CRM
............................





On Sun, Nov 20, 2011 at 6:22 AM, neerad dwivedi <[protected]@yahoo.com> wrote:

Dear All,
I am highly surprised by the recently recieved communication. I have been asked to forward the papers for processing of refund as I fall into effected Shahberi area and I did not like the option you have provided me. I am 100% clear that after spending 2-3 days in discussing with multiple officials in your organization, geeting the paper work done and submitting the papers as per the process described by your officials, I am counting the number of days by when I will get my payment.

As explained multiple time in my communication thet I am in urgent need of money doe to some personal emergencies, Please help processing my payment asap and confirm.

thanks and regards,
Jyoti Dwivedi

--- On Mon, 11/7/11, neerad dwivedi <[protected]@yahoo.com> wrote:


From: neerad dwivedi <[protected]@yahoo.com>
Subject: Re: URGENT HELP NEEDED- CUSTOMER CODE- 1025804 UNIT NO-R0190A51108

To: "Supertech CRM Team" <[protected]@supertechlimited.com>, [protected]@supertechlimited.com
Cc: [protected]@supertechlilited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, dhananjay.[protected]@supertechlimited.com, [protected]@rediffmail.com, "Jyoti Dwivedi" <[protected]@yahoo.com>
Date: Monday, November 7, 2011, 6:06 PM




Dear Team,
This is with reference to you mail and subsequently our visit to your office for collection and submission of documents for refund due to non availability of my Flat in Eco village-2. I have submitted all the documents as per the list provided to me, and the same has been vetted and accepted by the person deputed from your organization for this activity on 5th Nov'11.

Inspite of spending almost the whole day there, I did not receive a clear answer from any person on the date of refund and and % of interest on the Payments done by me. On the contrary Mr. Puneet who is managing the soft handling for the effected customers tried to bully me and was very- very dry.

Your organization is ranked one of the Largest in India and are a leader in North India in builders and developers community. This is a very small issue for an organization of your reputation and stature. I am sure that your organization will create a precedent for other organizations and stand to its commitement on immediately process my request for the refund. I am desperately in need for this money to resolve some ongoing personal crisis.

I request your urgent intervention and help in providing me the information on the date by when I can expect the whole payment and the rate of interest of payments.

awaiting your reply,

thanks and regards,
Jyoti Dwivedi
mob-[protected]/ [protected]




--- On Sat, 10/15/11, neerad dwivedi <[protected]@yahoo.com> wrote:


From: neerad dwivedi <[protected]@yahoo.com>
Subject: Re: URGENT HELP NEEDED- CUSTOMER CODE- 1025804 UNIT NO-R0190A51108
To: "Supertech CRM Team" <[protected]@supertechlimited.com>
Cc: [protected]@supertechlilited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, dhananjay.[protected]@supertechlimited.com
Date: Saturday, October 15, 2011, 1:34 PM


As I have requested I have some emergency for which I urgently need this money.
please let me know the formal process to initiate the refund, as I cannot wait for the decision - I have some personal emergency and need that money.


--- On Sat, 10/15/11, Supertech CRM Team <[protected]@supertechlimited.com> wrote:


From: Supertech CRM Team <[protected]@supertechlimited.com>
Subject: Re: URGENT HELP NEEDED- CUSTOMER CODE- 1025804 UNIT NO-R0190A51108
To: "neerad dwivedi" <[protected]@yahoo.com>
Cc: [protected]@supertechlilited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, dhananjay.[protected]@supertechlimited.com
Date: Saturday, October 15, 2011, 11:46 AM


Dear Sir
We are simply requesting you to wait till the final decision of High Court expected around diwali,once the decision comes we will put your case on priority.


On Sat, Oct 15, 2011 at 11:15 AM, neerad dwivedi <[protected]@yahoo.com> wrote:


Please explain your statement in details as I am unable to understand. please guide me on the process of refund, also the timelines I can expect the same.



--- On Sat, 10/15/11, Supertech CRM Team <[protected]@supertechlimited.com> wrote:


From: Supertech CRM Team <[protected]@supertechlimited.com>
Subject: Re: URGENT HELP NEEDED- CUSTOMER CODE- 1025804 UNIT NO-R0190A51108
To: "neerad dwivedi" <[protected]@yahoo.com>
Cc: [protected]@supertechlilited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, [protected]@supertechlimited.com, dhananjay.[protected]@supertechlimited.com

Date: Saturday, October 15, 2011, 10:18 AM



Dear Sir,
We regret the same but it is the situation which has pushed us to the brink…..
We will definitely like to put your case on priority once the same opens…(decision is expected by October end).


On Sat, Oct 8, 2011 at 9:17 PM, neerad dwivedi <[protected]@yahoo.com> wrote:

Dear Sir,
I have booked a flat - Unit No-1108( R0190A51108/FLAT # 1108) IN A5 TOWER in Eco village-2 project. Till now I have done a total payment of close to 11 lacs amounting to more than 50% of total cost of the Flat.

This is regarding your communication to all the customers through National newspapers for either waiting or applying for the refund.

I am currently desperately in need of money and request for a immediate processing of refund of my payments. I have approached your office multiple times but they are not even accepting the applications. Every time I visit, they simply give a storey but do not give any heed to people requesting for refund.

Please depute someone to address my concerns as I have some emergency for which I am seeking my money.

with regards,
Jyoti Dwivedi
Mob-[protected]
[protected]



--- On Sat, 10/8/11, Supertech Limited <[protected]@supertechlimited.com> wrote:


From: Supertech Limited <[protected]@supertechlimited.com>
Subject: Noida Extn. Update
To: [protected]@yahoo.com
Date: Saturday, October 8, 2011, 5:15 PM




Supertech Limited

October 08, 2011

Dear Client,

Greetings!

The court has concluded a marathon hearing session where it heard nearly 500 writs at one go... Now the process of writing the verdict against each writ is underway and it may take some more time.


A balanced judgment much to the relief of ALL o[censored]s is expected.











Please be a little more patient...





Looking forward to your continued patronage.




Regards,


Supertech Team CRM