[Resolved]  TATA Capital Housing Finance Limited — Mortgage Loan EMI deducted twice

Address: Bangalore, Karnataka

Hi,

I took a Mortgage loan from Tata Capital Housing Finance limited in the Month of May 2013 for Rs. 21, 00,000. My loan account number is 9170337. The EMI amount of Rs. 26570 was supposed to be deducted on 9th of every month.

It happened that the EMI of Rs. 26570 got deducted on 10th of June 2013. But to my shock, an amount of Rs. 26570 was again deducted on 13th June 2013. They had put the cheque which i had provided them at the time of loan processing.

As per my knowledge, the bank is not supposed to deduct money until n unless the ECS EMI is not paid. But Tata Capital has put the cheque without my consent and deducted the money.

I queried with them on the same day with call reference number 675223. I also spoke to the floor supervisor by name BHUSHAN and he promised me that he will let me know the reason why the deduction happened twice as well as send the refund money via cheque to my residential address. He told he will get back to me by 24th June.

But till now no call or mail has been received. Today again i called them asking for the same and i spoke to Bhushan, he says he will again follow up with the collection team. I asked him what is the SLA for a priority issue and he says he cant promise on the timelines.

Please help me in refunding the money of Rs. 26570 as soon as possible because I had to lend money from someone to run my house hold day to day needs.

Kindly take strict action on Tata Capital Housing Finance Limited and ensure they will not repeat again.

Regards,
Pavan