[Resolved]  Tata Credit Card — Dispute case pending for more than 3 months

To,
Customer Care Dept
Tata Credit Card

Sub: Pending dispute for more than 90 days.

Dear Sir/Madam,

With reference to the gold credit card [protected] statement for the month of Nov 07, there was a disputed transaction of 995/-.The transaction was charged twice: one with 995 and another with 945.

Details of the transaction:

Bill No CHE7521
Date: 03/11/07
Time: 22:30
Table: 11
Waiter: GANES
Room No: 4

All the documents were provided in the month of Dec 2007 but no reply has been recieved till date. Due to this, interest charges are being levied in every month statement.

This is holding me to do any further transaction on this credit card and I have to calculate and exclude the interest charges every month before making the payment. This is causing me huge inconvenience.

Moreover, the communication with customer care never has the updated information and lack of knowledge on their side is highly frustrating.

They always have the standard response: "Case is under Process" but with no updates.
When I confirmed from the merchant (Mr Ramesh from Hotel Sangam Ph:[protected] in Accounts Dept), he said that he is not yet recieved the formal complaint from the Tata credit card company. He even agreed that the transaction is charged twice wrongly and willing to settle it as soon as recieved the complaint from credit card company.

I would like to take this opportunity to express my displeasure in the communication gap (absolute no transparency) between the chargeback dept and customer care dept.

I am in a process to escalate this case to consumer courts now.

Thanks
Kshitij