[Resolved]  Tata DoCoMo Photon Plus — Invalid Billing + Recovery Threatening Calls

Tata teleservices Ltd/Tata Photon+ — Product not working/Threat from tata teleservices

Respected Sir/Madam,
I purchased a Tata Photon+ internet connection from Tata Teleservices @3000 in the month of Oct,09 or Nov,09. The product is not working at my place from the time of purchase and the complaint for which was lodged with Tata teleservices twice. The engineer from the company visited my place twice and told to me that the USB(Photon +) internet service will not work properly here due to weak network signals.
When I raised my with the authorities from tata they told me Sir we have enquired and Internet will not work at your home so kindly return the USB to tata and get your amount refunded.
Due to some personal issues I was not able to return the USB in the month of Dec,09 and when I tried to return the USB in Jan,2010 at there Faridabad outlet and also at there Mathura Road,Delhi outlet I was told that it will not be possible for us return the USB due to which I didn't pay the due bill @1500(though I have not used the Internet) for the Month of Jan,10 and Feb,10.
Tata got my connection dosconnected in Feb,10 after that I received as many as around 10 calls from them asking me to pay the bill, I told them all the time its not an issue to Pay the bill but first of return my USB and refund the amount after deducting the due amount .i.e. [protected]@3000 - Due [protected]@1500 hence refund me Rs1500 but they are not taking any action against the said issue.
Today .i.e on 15th-Apr-10 I have again received a call from tata teleservices from number[protected] and now they are threating me to take the legal action against me and also It was told might be they can also send there goons at my home from recovery.

Please help me out inorder to come out from such awkward situation.
Looking forward for your help and suggestion.

Regards,
Tapan Jain
[protected]

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

We would like to request you to provide us your Tata Indicom connection detail which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Thanks for the response Tata indicom customer care.
Sorry for the delayed response as I haven't check the consumer complaint since long.

Below mentioned is my Tata Indicom connection number:
[protected]

Also, I have registerd the complaint(complaint number - 150903) on the Official Tata Indicom portal but have not received any positive response as of now.

Any constructive help in this regard will be much appreciated.

Regards,
Tapan Jain

teleservice — Product Not Received

Dear Sir,

I have purchased some material of amount rs 7458 on 30 th sept 2010 ,but till date ihave not received my product.

Regards

Naveen Kumar
[protected]

Hi Aqeel Bhatt,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Today I got another email from scam company. He claims to be an advocate from TATA.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
"
RAMAN SHARMA

ADVOCATE

LEGAL NOTICE

13.03.2012

Aqeel Bhatt
Account No.[protected]
PHOTON NUMBER:[protected]


Dear Sir,
Under the instructions of my client M/S Tata Teleservices Ltd, a body corporate duly registered under the Companies Act 1956 and in business of providing telecommunication services under license from Government of India, Ministry of Communication, Department of Telecommunication, I hereby serve upon you the following Notice:
1. That you had subscribed to telecom services provided by my clients on the terms and conditions as laid down in the Customer Application Form (CAF) which were duly read, acknowledges and signed by you in acceptance thereof. For the services availed by you, you are being sent bills by my clients periodically

.

2. That you were issued bills in respect of the Account No.[protected] for the amount as detailed in paragraph no. 4 below which have not been paid by you till date. You were sent various reminders to pay the said amount. However, despite various reminders, you have failed to pay the amount of outstanding bills aggregating to the amount detailed below due for services provided by my clients and availed by you.



3. That it is reiterated that in accordance with the terms and conditions of the CAF, you are under an obligation inter alia to make payment or your telephone bills, which however, remain unpaid till date to the extent mentioned below. Please note that the interest @2.5% per month on the said sum shall be charged from the respective due dates till the payment is realized.



4. That in the circumstances aforesaid, I hereby, for and on behalf of my clients call upon you to remit Rs. 1987 /- as on date due to my client on account of non-payment of outstanding bills, along with interest due within a period of 7 days from the date of receipt of this legal notice, failing which I have clear instructions from my clients to initiate appropriate recovery proceedings as well as other legal proceedings, civil and criminal, in the competent court of law entirely as your work risk, cost and responsibility

In case you have any query, kindly contact Vivek Gautam at [protected] and Rohit Slathia at [protected]. And In case, you have already cleared or settled your dues with the company in the meantime, kindly ignore this notice. A copy of the notice is being retained in my office for further use and record.
Yours faithfully,

Raman Sharma, Advocated
Office: 2nd FLOOR, K. C. PLAZA NEW COMPLEX, RESIDENCY ROAD, JAMMU-180001

email:raman.[protected]@gmail.com

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
All I want to say is [censored] YOU TATA. [censored] you.
Even if you put me in the [censored]ing Jail I ain't paying the .
TATA Sucks moby dick for real.
I ain't paying your scam company even a single rupee.

I wanna shove my photon device up in your ars*

Finally I received call from TATA DOCOMO PHOTON PLUS. They apologized for the inconvenience also for the legal notice harassment.They cancelled the invalid bill and permanently deactivated my TATA account once for all. They said they checked out the database and found the data usage=0KB, which unfortunately I was billed for 1987INR.

And also gave me a 9 digit deactivation confirmation number for reference.

I am sorry my explicit and rude behavior.

Thanks guys.

Aqeel Bhatt

Dear Sir/ Madam,

I bought TATA DOCOMO photon and used for 2 months and later when i found that the network problems i decided to disconnect it and dint use it. and bill got generated for 3rd month also. so even questioning them why they generated bill for 3rd month also, i paid the money as part of settlement which was told by the TATA executive guy who came for collecting the money and he ensuring that you wont face any problem henceforth. he said that he will deactivate the connection. but to my surprise TATA DOCOMO started to generate bill even after settlement. they generated bills for 3 months without me not even using it for 1 minute. absolutely zero usage. i have raised complaints with the customer care. they was absolutely no response from them. they even closed the compliant without even informing me. again i raised the complaint. they were so rude in answering the questions.. i felt so bad and humiliated with their behavior. the main problem with the TATA DOCOMO is the irresponsible and rude behavior of the representatives towards the customers who are loyal to TATA for years together. I had a great respect to the TATA brand but now with the Photon connection i totally lost trust in the company. in the present competitive world, all the companies are thriving for customer service where customer service is playing the main role that the product. i myself being in a sales company know the value of customer service.
if you have any questions regarding the service i can show you 50 customers with the same complaint in my office alone who got frustrated with the service of TATA. More over threatening calls from the legal department who absolutely were very very rude with their behavior. I just trusted the executive as he said he will see that my connection gets deactivated. thinking that i dint even touch the device for 3 months. but to my surprise i was billed.
How can you bill for the connection with 0 usage?
How can a executive who is representing a big company be so irresponsible?
How can the customer service guys be so rude to the customers?
How can the legal department threaten a loyal customer to TATA brand?

I sincerely request TATA to look into this matter and get this resolved not just me alone but to the entire customer world who are suffering with the service provided. Please regain the trust lost with TATA by taking a long term approach.

Thanks & Regards
Raja
Photon Number : [protected]
TATA Account number :[protected]
Compliant numbers :[protected],[protected],[protected]

Even i'm facing the same issue, threat calls when I'd paid the all bills on time.

And the photon was issued by my ex - company ( Tata Motors ) itself.

I just don't get this, why can't they email us instead of involving in such cheap practices.

We have a brand name to keep up with for God's sake.

Look into the matter and sort it out.

My Account No - [protected]


Chandrashekar

Even i'm facing the same issue, threat calls when I'd paid the all bills on time.

And the photon was issued by my ex - company ( Tata Motors ) itself.

I just don't get this, why can't they email us instead of involving in such cheap practices.

We have a brand name to keep up with for God's sake.

Look into the matter and sort it out.

My Account No - [protected]

Dear Sir/ Madam,

I bought TATA DOCOMO 3G in July 2012 and paid the bill on 29th August 2012 for Rs. 1, 250, 29th Sep. 2012, for Rs. 1250, 25th Oct. 2012 for Rs.

1200, 23rd Nov. 2012 for Rs 1700 & 26th Dec. 2012 for Rs. 1251 and later when i found the network problems i decided to disconnect it and did not

use it and the connection was deactivated by your office on my request. Your Local centre said that the connection was deactivated . But to my

surprise TATA DOCOMO started to generated a bill for Rs. 2, 960 for the duration 21-4-13 to 20-5-13 even after settlement (As told by Mr. Ranveer

Vats, Mobile no. [protected], & Mr. Vineet Yadav, Mob. No. [protected] from your Delhi Legal Dept. This bill was generated when i did not use it

for 1 minute absolutely zero usage and that too after 3 Monthes of deactivation (no billing was made for Jan., Feb., March 13). Mr. Ranveer Vats &

Mr. Puneet Yadav threatened for taking legal action against me. I asked them that there is no payment due against me and to my surprise they were so

rude in answering the questions.. I felt so bad and humiliated with their behavior. the main problem with the TATA DOCOMO is the irresponsible and

rude behavior of the representatives towards the customers who are loyal to TATA for years together. I had a great respect to the TATA brand but now

with the Photon connection i totally lost trust in the company. in the present competitive world, all the companies are thriving for customer service

where customer service is playing the main role that the product. i myself being in a sales company know the value of customer service.
How can a company generate a bill for the connection which was disconnected in Dec. 2012 (no billing was made for Jan., Feb., March ., April, May

13). for the period 21-5-13 to 20-6-13. Which is recieved today only.
How can you bill for the connection with 0 usage and that too after a break of 3 months for not billing it?
How can a executive who is representing a big company be so irresponsible?
How can the customer service guys be so rude to the customers?
How can the legal department threaten a loyal customer to TATA brand?
Now I'm seriously looking for filling a suite against the company & Mr. Ranveer Vats & Mr. Puneet Yadav, the so called advocate as stated by

themselves, the other persons involved in it for threatening me and for my Mental Harasment.
I may add here that i'm already using Tata Docomo 3G Number : [protected] from Jan. 13 and regularly paying the bills. Also one of my Employee

Mr. Shanawaj Tyagi is also using Tata Photon+ no. : [protected], Ac. No. 94595780 and paying bill regularly.
I sincerely request TATA to look into this matter and get this resolved not just me alone but to the entire customer world who are suffering with the

service provided. Please regain the trust lost with TATA by taking a long term approach.
If the problem is not resolved i will be forced to close all my no. and will seek 3G services from other companies.
Thanks & Regards
Dr. P. Bahadur
Tata Docomo 3G Number : [protected]
TATA Account number :[protected]

unable to connect in roaming

I have purchased Tata Photon+ data card ( post paid) with roaming access. but could not connect to it when i'm in roaming. Please have a look at it.