Tata Photon Plus — Poor Service

Tata Photon Plus — poor service by tata

dear sir
against my last blog comlaint yesterday . i received one tel phone cal from tata who only tired to know he problem . i explained her as usual for 30minutes and then she said she will revert but all in vein.
interestingly i received 2 mails . ie number 01 registering the complaint and generating a docket no at 9.25 AM followed by another mail closing the from their side . this is all with out giving any resolution . the mails are reproduced below .

just see the two mials received from you people in an interval of anhour . this is all generated by you of your own and closed by you with the resolution solution best known to you .
mail no 1 at 9.25 hrs of 15.02.11
quote
Dear Mr/Ms SUNILCHAND

Greetings from Tata Indicom!

Thank you for using our services.

This is with reference to the concern expressed by you over service related issue for the Tata Indicom number [protected].

We regret for the inconvenience caused to you.

We would like to inform you that your complaint has been registered for the given number and the docket number for the same is[protected]. This issue would be resolved by 16-FEB-11. We request you to kindly make a note of the docket number for your future correspondence.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Suguna Shettyon in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,

Customer Care MAHARASHTRA
Tata Teleservices Limited
Ph: [protected]

Mail no 02 at 10.00hrs of 15.02.11
Dear Mr/Ms SUNILCHAND,

Greetings from Tata Indicom!

Thank you for using our services.

This is with reference to the concern expressed by you over service related issue for the Tata Indicom number [protected].

We would like to inform you that your complaint vide docket number[protected] has been closed on 15-FEB-11

Hope you are satisfied with the resolution provided

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

Thanks and Regards,
Team, Tata Indicom.
sir you can see how they are working and claiming of providing their best services all the times .

I have being struggling with TATA on poor/no internet connectivity on Tata Photon Plus device. There have being multiple visits of the engineers but no resolution.
The device has beeing tested both in and out door but almost no or rather dead connectivity.
The only prompt response is in terms of bill not the service. My photon number is [protected] and I need complete refund of my investment as well as damages due to the loss of time.

Tata Mobile Internet Service - Photon Plus — Poor service

Tata Photon Plus is an absolutely poor internet service, it is very slow compared to what speed I had been promised. They are frauds!

ladies & gentleman here i am introducing a new award for Tata Photon Plus plz select anyone of the following
Tata Photon Plus is voted for
1. worst
2. Bad
3. very worst
4. very bad
5. Fake product of fake company
6. fudu
7. bakwas
8. other bakwas
thks
mobile [protected]

this is my tata photon number [protected]. i have filed so many complaints but till now my problem is not resolved
thk

contact no. [protected]

haha...tata photon is worthy of all the above awards!!
Sharang Dev Singh

Dear Mr. Navin,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the transaction details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

My contact no. is [protected].

No use of making complaint as you have prepaid connection
Tata telly is marketing for post paid connection ( In this way they can rob you for at least more two to three month). they provide tata whiz service after high speed data limit is finish the whiz service is very slow as compared to tata photon service at 155 kb/s
I can send you list of mail transaction in between me and tata customer center
They only send a apologize MAIL which they may have ready format
last 28 march in morning I make first complaint till today i did not get any positive response from them only i get a apologize Mail


My advice to you gust get a wire broad band from local cable operator for unlimited plan it will cost you 300 to 500 rs at 256 kb/s and sell tata photon device at least you can get money enough to pay the deposit of that local network provider may be

Dear Customer,

Regarding your query, this is to inform you that for your transaction was failed & Rs.2501 & Order id- I[protected] has been processed for refund from our end on[protected] and should be credited to your account within 2-3 working days.

Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.

Regards
Team rechargeitnow.com

Hi,

I am fed up with tata customer care. I am facing problem with my photon plus device from past one month. I have called customer care so many times went to 3-4 different tata customer care centers, but still my issues is not solved. I am not able to connect through "broadband" high speed signal. My device is only getting low signal. I have tried my friend's device its working perfectly. Customer care is saying different things each time, once they said its problem somewhere in back end, they asked me to reinstall device software several times, once they said our engineer will contact you. I have suffered a lot and my last month 1200 package was completely wasted without speed. I need this problem to be solved immediately with compensation. I need next month recharge from tata side, otherwise refund my money for my last package.

my photon number is - [protected]

Dear Mr.Khan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.