The New India Assurance Company Limited — medical claim not received

sir,
this is my policy no.[protected] this policy is my child name and i was opration of my child but insurance company not give me claim.
provlem is that, mere bete ki paisab karne ki jagah problem hone ke karan doctor ne kuchh skin nikali ur opration kiya but medical company ne kaha ki ye muslmano me karaya jata hai wo opration hai
aur claim nahi diya .