| Address: Bangalore, Karnataka |
I had sent a parcel containing a print cartridge to my client in Hyderabad through this courier bearing POD no[protected] on[protected] , the courier promised delivery on[protected] I had given my client the nos of trackon listed in their website , the hyderabad nos didnt work at all, when I called the Bangalore office on[protected] at 4 pm , they told me that the same would get delivered within 6 oclock, the client waited for the same and didnt receive the parcel , again I called them up on[protected] at around 11am , after about 15-16 tries I managed to get through and they said due to some labour strike in their office the courier wasnt sent and it would happen today[protected] , but as of now the same hasnt yet been delivered.I called them at 4 today and a lady who was singing and laughing at the phone comes up and I ask her for the status and she says she isnt sure and gives me the Hyderabad managers no . [protected] , 8-10 calls from different nos to this phone , he didnt bother to pick up.
Let me know how you can be of help on this one
Trackon Courier Pvt. Ltd — Bad customer support
I am supposed to receive parcel to Indore from Chennai, I have been trying to know the status of that parcel from last 3 days. The site is not updated.I called up Indore office and they told me the same status as is visible on the site. On further inquiring they asked me to call to Chennai office.
The staff is very rude, it asked me twice to call after 10 min. They seem to be working in different offices which are not in the same company, I spoke to their branch manager and he said he will mail the chennai office, he can't call them and follow up with them
When I told his staff that is this the way to talk to customer, he had least shame, instead he was blunt enough to not to apologise and say that its ok if he loses a customer.