[Resolved]  Travelocity — Online fraud by Travelocity- Non refund of money for Hotel Booking

I am facing a similar situation with travelocity. I tried to book tickets using my debit card and money was debited from my account, even though it was reported as a "failed transaction" and no tickets were issued.

Where do I lodge a case against them? Can I do it online? Is there a website for consumer court?

Travelocity — Issue with Hotel booking

Hi,

We did booking with Travel Agent for Hotel in Jaisalmer [Hotel The Royal court] via booking ID TVLY[protected]. We have been shown the amenities and hotel as 4 star property but when we reached there hotel management Mr. Pratap Singh accepted that this is not 4 star property as this hotel only has the lodging and Restaurant.

We have sent them the attached photo in word document but thsi is not getting delivered as format is not in acceptable so if you can tell us I can send the document to your web address.

Please find below the mail which we have sent to Travel agent.

Hi,

As discussed in the morning I am filing complaint from our side.

Please find attached the picture and detail of the Hotel Royal court which is available in your site and the issues are here under:

1. Your site mentions that this is 4 Star property but there is only lodging and Restaurant so how come this property became 4 Star Property. Also when I have spoken with Mr. Pratap Singh then he said this is not a 4 star property.
2. In your site you ahve mentioned that we will have the bar/lounge but there was no such Bar/Lounge available.
3. You have mentioned about the Internet access and also Coffee maker machine in the room but there is no sucjh facility available.
4. 4 Star hotel should have the facility for Driver Stay but there 3was no such proper facility and even our driver has complained us a lot.
5.Service was very poor as we could find only very few people available for every activity.
6. There was a problem with Air con in the room and in another room there was problem with shower.
7. This hotel seems to be under construction and there is no pucca road to reach this road.

Seeing all this I want my money back and also the compensation for suffer that we faced staying there and in no case I am going to refer this Hotel to any of my friend. How come your site shows different then what is there in the Hotel and top of them Management is lying to us.

Take this as a serious note from your side and I want to know when I am going to get my money back.

BR,

SHailendra/Vikash

Travelocity — NON REFUND OF HOTEL BOOKING

we had made a hotel reservation, on 15th march 2011,for hotel shervani hilltop after that the same day we had made the cancellation with reference to the above booking id, and later again a booking was made in the same hotel

We have not received the refund amount of Rs.6403 till date, the complaint was made on your customer care telephone number also, but till date no amount has been credited to our account

you are requested to kindly look into the same and arrange to deposit the amount immediately

1st booking id- TVLY[protected]

cancellation id:-TVLY[protected]

2nd booking id:-TVLY[protected]