[Resolved]  Travelocity / Indigo Airlines — Fraud in online ticket booking

Address: Mumbai City, Maharashtra

I had booked a confirmed Indigo flight ticket on 11th May,2010 via Travelocity website, for travelling from Mumbai to Jaipur for an important work.
The journey was scheduled for 21st May, 8:10 PM. On the day of journey, at the check-in counter on airport while checking my Iternary, Indigo team told me that my ticket was cancelled by somebody.

I have no idea how my ticket was cancelled without my consent, I enquired Indigo staff about it, they told me that the ticket got cancelled on 17th May late night.
I had not received any mail/message from Travelocity or Indigo regarding my booking cancellation.
I enquired both travelocity and Indigo staff several times from airport but they were unable to give me any details about who cancelled the ticket.

Now almost a month has passed that I have been following Travelocity and Indigo for an answer/compensation, but have not received any appropriate reply from them, apart from hearing that my case is still under investigation.

After undergoing all the mental agony and the financial loss for cancellation charges and rebooking a new ticket, I would suggest the readers to never plan their travel with Travelocity or Indigo, or better be ready for last moment surprises!!!
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Aug 13, 2020
Complaint marked as Resolved 
 
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