TVS Motor Company Complaints & Reviews

I have apache RTR 180cc bike & have tvs tubeless tyres on it.
My bike & tyres are 6 months old only But i am facing a problem in tyres.
My bike's tyre problem:
Yesterday riding my bike, my bike suddenly started loosing air from tyre. I reached to local repairer and he checked tyre. There was some problem in valve so i changed that but Because of gap in tyre n rim i am not able to fill air in tyre. Dealer...

DEAR SIR, HERE ALL SAYS THAT YOUR COMPANY PROVIDE GOOD SERVICE,YOUR COMPANY HAVING GOOD REPUTATION, AT THE TIME OF PURCHASE YOUR COMPANY GIVE BIG PROMISES THAT WE SERVE GOOD SERVICE AND ALL THAT BUT MY TVS APACHE WAS GIVING FOR REPAIRING DUE TO ACCIDENT FOR LAST 20 DAYS BUT HERE YOUR COMPANY AGENT NOT RESPONDING.SO WILL YOU PLEASE HELP US FOR THAT WHEN I RECEIVE MY BIKE.MY BIKE NUMBER GJ-3,CH7873
MITEN RAJANI,
RAJKOT.
[protected]

Hi, My name in Harika i purchased a scooty pep for second hand it is 2008, And it stoped in middle of the road when i called TVS service center them came to the place i was and they did not help me in anything and did not start the vechicle but they had charged Rs 200 for services. I took it showroom and made all the changes needed which cost me 3200. I was given a new battery of Vroom and it was in the month of Feb 2010 I had this services. In one month the vechicle had problem with Self start and then i took it the service station and they checked everything and it was working after they had charged, In next month when i was traveling the Belt of the vechicle got damaged, i went to service center in Masab tank and got the New belt from then but dont if they gave me smaller belt it cannot go more on than 30 kms as it starts the sound of the belt as some one is trying to hang her. And today again it stopped working I am so pizzed of that i thought i would not ever take any more vechicle from TVS. i want someone to help me that i can sue the company for all this inconvience, My contact no is [protected],

Run shine motors hanumanthanagar is the worst service center in bangalore. They dont know how to service bike.they can not fix even a miner problem of apache .they dont know how to reset the service indicator. Best example is to fix vibration problem they give paper packing ! If we ask they tell TVS Company only say that ! Basic thing like tightning screws also they dont do. IF YOU LOVE YOUR BIKE PLEASE DONT GIVE YOUR BIKE TO THIS SERVICE CENTER. They only charge like authorised retice center.

I purchased my scooty streak red on 15th feb 2010 from dealer ZEN Motors,Bangalore,for the 1st month it was doing good but once the mansoon started trouble also started with scooty.If it gets drenched in rain not able to start the scooty it runs for 100-200 meters and stops and after that whatever method u try self start or kick start scooty won't move a inch.Went to service centre ZEN Motors,Bangalore they kept the vehicle for couple of days and gave back saying that problem got fixed but now I am not able to start the vehicle even if it does not get drenched in the rain.

DEAR SIR,
I HAVE PURCHESED TVS APACHE 160 FI ON 28 OCT 2008 FROM SAMARTH AUTOMOBILES,PIMPRI,PUNE.WHEN I TOOK MY VEHICLE TO HOME,I NOTICED THAT MY REAR WHEEL IS OUT.AGAIN WHEN I CAME TO SHOWROOM FOR COMPLAINING ABOUT THE REAR WHEEL IS OUT,THEY KEPT THE VEHICLE WITH THEM AND SAID WE NEED TO REMOVE AND FIT THE REAR WHEEL AGAIN SO YOU CAN RECEIVE YOUR VEHICLE 2MORO,WHEN I WENT THE OTHER DAY THE BIKE WAS AS IT WAS THE DAY BEFORE.THEY SAID THAT WE HAVE DONE THE WORK NOW ITS FINE.BUT AGAIN THE PROBLEM WAS THERE.PLS DO TAKE THE RIGHT ACTION WITHIN 10 DAYS,OR ILL GO TO CONSUMER FORUM.AND I AM VERY SERIOUS ABT IT.
AND THE REASON FOR COMPLAINING SO LATE IS,FROM LAST 1 AND 1/2 YEARS I WERE ABROAD.SO PLS DO TAKE MY WORDS.


YOURS SINCERELY,
SUMEET PUJARI
[protected]

DEAR SIR,

I mr Sagar Mahabal had booked Scooty pep+ Red Colouer, on 3rd July,2010. The vehicle was to be delivered within a week. Whenever we followed up with the dealer - Zen Motors (127/10, Bull temple road, Kempegowda nagar, Bangalore, ph[protected] , excuses were like batteries not available, sometimes vehicle not supplied by the co., now they are saying that Red colour is not available, So we changed it to Purple Colour which was to be delivered on 28th July, but still no communication from the dealer side.

Now whether we shouln't trust on Company or Dealer, don't know.

TVS Bikes and its services centers are there only to make money. They never bother about the customers and their problems.

I bought a bike called Centra in 2005 which is not available in the market now and no spare parts available even with the TVS Service center itself. I have given my bike to Service to GoodWill TVS, which has goodwill only in its name and not for their service or even by concept.

When I planned to buy a bike, the consultant advised to go for Splendor, I still wanted to go to mileage advantage of TVS. Now the beauty is the Splendor's resale value goes to Rs.20000+ where as TVS is reluctant to take its own bike for Rs.10000+ after servicing my bike for Rs.4000/-.

They are just beginners in the business. None of their products stand in the market for more than 3 years. All their products are failure except TVS 50, bcoz it is not having any alternative model in the same class.

You can list the models of the TVS which are outdated within 5 years

Outdated models of TVS
Victor (sold bcoz Sachin Tendular's adverisement not for its ability)
Centra (Sold as 100+ KM bike. Now people who own are spending 1000s of rupees to do service for it(I myself one of them))
Flame(Only few people knows about it!. There was a bike called Flame sold for 5000 Rupees)
Star(Sold bcoz of Famous Cini Actors not for its ability)
TVS Auto(Could not be seen on the roads, Vanished at the same speed them came in) that is With in one year it is out of market!

I might have missed almost same number of products which are listed above.

A kind advise, Please do not buy TVS Products.

TVS can say I am a competitors man.

My Vehicle model is TVS Centra, Reg. No. TN21P4957

If you still want to buy a TVS product, than you are the most intelligent person of the world!

not services given by company

I have taken my Apache RTR 160 bike for routine service on dated 19/07/2010 at Darshana Automobiles Alwar which is authorized show room and service center at Alwar, I told my problem to the floor manager Mr Arun Kumar that I need to carry out routine service of my bike and also that the there is a little problem in self start of my Bike during morning time, it take slightly long time to get self start which need to be checked. On dated 20 July 2010 when I went there to take my bike back after service, I was shocked to see that the self start of my bike is not working at all when I Inquired about the same from the mechanic and floor manager Mr arun Kumar he told me that some part of the self has been damaged and the self can not be repair and I need to buy new self starting device which is costing 4000 Rs. I asked them that when I handed over the bike for servicing the self was absolutely fine, it was just taking extra second to start while taking bike for servicing the mechanic has also checked that self is working and he told me that he will check in case of any problem as it does not seems to be a big problem, but suddenly I have been told that my self is completely out of action and the only remedy is that I need to Buy new self. Iam more then 100 % sure that the self of my bike was damaged by the mechanic while carrying out the repair of my bike and instead of taking ownership of damage they are unnecessarily penalizing me for Rs 4000 and forcing me to buy new self which is absolutely unjustified. Hence it is humbly requested that the Darshana Automobile should replace new self device in my Bike which they have damaged while carrying out routine service of my Bike.

Regards

Maj Trivinash Bhati
Mob No :- [protected], [protected]

Dear Sir,

I have purchased a TVS starcity 110 CC motor bike on 13.08.2009 from their haryana dealer named Chaudhary motors @ Rs. 44,720.00.

I have also complaint to TVS motor customer no. [protected] dated 15.07.2010.The customer care staff told me that will get you a call with in five days. But unfortunately I won't received any call from there.

The problems are in my bike is :
1. Missfire.
2. Before 6 months engine dead.
3. Not getting pick-up.
4. Battery dead & etc...........

The total running mileage is 21,000/- only.

I would like to replace my bike immediately. Please confirm?

Please note my personal data :-
SATISH KUMAR S/o DAYARAM
2180 / 31, ASHOK GARDEN
GURGAON, HARYANA
BIKE COLOUR : BLACK / PURPLE
FRAME NO. MO 625NF1993G56261
ENGINE NO. AFIG91185519

Please do the needfull at the earliest.

Thanks & Regards
Satish
Mobile no. [protected]

IN YOUR BYKE TVS APACHE 160 RTR THERE IS A QUALITY DEFFECT THAT IS THE OIL METTER WHICH U PASTE TO KNOW THE OIL LEVEL OF DISK BRAKE IS MELTED BY SUN HEAT CAUSE
S LEKAGE OF OIL AND NOT ABLE TO BRACKING PROPERLY! I REQUEST TO U TO PLEASE REPLACE IT AS MUCH AS POSSIBLE! THANK YOU!

YOURS CUSTOMER:
ROHIT SHUKLA

dear sir / madam on August 12 8008 i had purchase TVS scooty teens electric nd the dealer promised that he had full service of scooty at his service center, my sccoty's battery was was not giving me backup so i had gone to the service center on 29 april 2010 but my scooty is not getting repaired since that day and it is lying on the service center no body is giving me right answer to me nor service center nor costumer care of the TVS motors thus; I kindly Request u to do something on this matter

Waiting for your response
Amit gupta

This is with ref. to a TVS Scooty Pep+ purchased thru your Dealer Lotus TVS at Erode .The vehicle has gone thru 3 free services as per manual and have done 1 paid service. The details of the service done with date & KM is given below


Registration no. TN 33 AP 7369

1st Service - 29/10/2009 - 429 Kms
2nd Service - 29/12/[protected] Kms
3rd Service - 05/04/[protected] Kms
4th Service - 03/07/[protected] Kms

After the 1st Service, I found that there was a sound eminating from the engine. I drove the vehicle for same time but he sound would it go. In the 2nd / 3rd free service and in the paid service I have been strezing and making sure to voice complaint but to no avail. The manager & the supervisor at Lotus TVS Service are not even bothering to listen to the problem.

It is due to this indifferent attitude of your dealer Lotus TVS service that I have lost faith in Brand TVS.

It is my sincere request to you, to look with this issue & resolve the same and ensuring that I regain my confidence in Brand TVS.

Thanking you

Moorthy

my engine problem is there i have apache rtr160.i given a complaint to the tvs motor on 2maonths over i service my bike in ashiwini motors i have a bill. i have pay a 10000
they changed the disk of rear.now the break of rear is not working .i shown to other service centre they tell me the service centre has changed that part.ye wheel cylinder jaldi kharab nahi hota.and gear is not working they tell me that engine problem is there but i am in warranty so pls help me..so pls sir help me .my name is siddarth rajendra kale
my no. is [protected]
bike no. is mh05-ay4404

Sir, I have purchage tvs flame motorcycle on 11th Oct 2009,from Aparajita tvs motor Raigarh, Chattisgarh. From very begining handle sound and milage problem start . But they fails to achive the milestone. Since last nine month I have gone several times and wrote letter to Aparajita tvs, Tvs Area engineer and TVS Area manager regarding the problem. But everytime assured to rectify the problem but unable to slove it.
Due to unavailable of spare parts for month long the motorocyle is shutdown.
I wrote letter on19th Jan after that tvs engineer sidharth walde came to short out the problem which take three day in workshop, but achivement is zero. In the last five months i have visited several time to workshop but due to spare parts and due to unvailabity of engineers problem lingering.

On 9th july the tvs engineers Navin sing came and check the bike . Then i give him a letter to change my bike. He told me that they will only repaire which take 10 to 15 day more for waiting spare parts.
In the last nine month i drive the motorcycle avaragely 4month and remaing days are shutdown for problem.
I write letter to change the motorcyle but they refused.

So give suitable suggestion for which i can comansation for my bike and wasting my valueable time .

Regards


Amar Ku Pradhan
(Ahil Niket , Bangala pada, Chakradhar Nagar Raigarh)

M No:[protected]
email ID- [protected]@gmail.com

Detail specification of Tvs Flame SR 125

Model : TVS FLAME SR 125
Engine No : OFSK91089353
Frame No : MD6258F6691K89032
Colour : Black
Purchase :Cash purchase from Aprajeta Tvs Show room
Purchase Date : 11th Oct 2009
Reg No :CG 13K 2606









fromAmar Pradhan <[protected]@gmail.com>
to
rohit.[protected]@tvsmotor.co.in

ccnavin.[protected]@tvsmotor.co.in

dateFri, Jul 9, 2010 at 9:35 PM
subjectReplacement of tvs flame
mailed-bygmail.com

hide details 9:35 PM (15 hours ago)









1)
To,

The Area Manager
TVS MOTOR

Kind attention : Rohit Agarwal

Subject: Regarding long term defective problem of newly TVS Flame125 SR.

Dear Sir,
As per disscussion with you regarding the defective problem of my tvs flame i like to focus on previous incedent happened with me. I have wrote a letter regarding the defective problem on 19th Jan 2010 to Aparajta Motor, Area engineer Sidharth walde, and area manager Rajesh Rawat kar. After telephonic discussion with Mr Rajesh Rawatkar and a written reply n 21th Jan 2010 on mail I deliver the tvs flame for further repaireing to Mr. Sidharth Walde. He experiment two days but fails to slove the problem. After that lot of handle part is changed which tookd five months and more then 20 time I have visited the serviceing statation for repairing and waiting for the consultant engineers/Spare parts ,but fails to achive my satisfaction.

Some major problem:
1)Spare parts of tvs flame SR 125 are not available at the dealer point. It took 2 to 3 three months to deliver and some parts are still not deliver since last 6 month. For which the motorcycle is paralised for that period. All the problem never be acceptd at any cost.
By purchaseing approximate Rs55000 motorcycle i spent more valueable time and mental tension worth approximte Rs 60000.00

So Since nine month i am suffering Mentally/ physically and financially due to repair this vehicles with wasteing my valueable time.So kindly replace my TV flame SR 125 with other new one .

As per your request I am attache the previous latter copy and reply letter of Mr Rajesh Rawatkar.

Regards


Amar Ku Pradhan
(Ahil Niket , Bangala pada, Chakradhar Nagar Raigarh)

M No:[protected]

Detail specification of Tvs Flame SR 125

Model : TVS FLAME SR 125
Engine No : OFSK91089353
Frame No : MD6258F6691K89032
Colour : Black
Purchase :Cash purchase from Aprajeta Tvs Show room
Purchase Date : 11th Oct 2009
Reg No :CG 13K 2606


Copy to : Aparajita Tvs motor
Area Engineer (Navin singh)




2)fromAmar Pradhan <[protected]@gmail.com>
[protected]@tvsmotor.co.in

dateTue, Jan 19, 2010 at 10:11 PM
[protected]@rediffmail.com
mailed-bygmail.com

hide details Jan 19


date: 19.01/10

To,

The Area Manager
TVS MOTOR

Kind attention : Rajesh Rewatkar



Subject: Replacement of newly defective TVS Flame125 SR with new One.

Dear Sir,

I Sri Amar Kumar Pradhan staying at Raigarh purchase a new TVS flame SR 125 on 11th Oct 09 from the show room of Tvs M/s Aparajita Tvs. I after drive the motorcycle I report the handle problem to the manager Mr. Omprakash he assured to rectify the problem after two day due to full rush at service center. After two day (14th oct) the handle sound increase and shown the problem to the manager he tight the handle. The same problem again repeat and same treatment done at the service center(16th Oct) (again tight the handle).
On 25th Oct I have gone for 1st service and report on job card .
1) Handle sound Problem
2) Petrol leak from carburetor
3) Mileage problem (30km/ ltr)
4) Sound problem from Engines)

None of the above problem is solve i) Handle problem is not solved (due to time factor)
ii) Petrol problem is not solved (Not available of carburetor Seal)
iii) Mileage problem remain unchanged

On 1st Nov I gone to service center for the handle problem they have changed balls .
And the same problem repeat again and the hammering sound coming from the handle on bum and on pout hole.

On 8th Nov I gone to service center for same handle problem and gave the bike to Service Manager Mr Omprakash. He told me it will require some time to properly diagnostic the problem by the TVS Engineer.
On 11th Nov they called me to inspect the vehicle. I have gone to service center and found the same problem. And talk to the TVs engineer he told me that they will replace total handle set with new one and it will take time .
On 16th Nov I have gone to service center to collect the bike .After drive one day the problem of sound increase similarly as before. But this time the suspension suckers are not work properly and stress hammer impact developed on chest.

On 17th Nov I have gone to service center and report the problem. Mr Omprakash Manager Service told me that they will talk to the service engineer regarding problem.

In between on month has crossed without any response . Whenever I make a phone call to Mr Ompraksh he replay that he trying contact to the Service Engineer of TVS but fail .
The problem seems like mystery one for which no such specific response and answer yet to receive for customer satisfaction and Gradually I am loosing my faith and confidence on TVs motor.
I have written a letter on above matter to MD MR Agarwal of Aparajita tvs on 30th Dec 2009 and waiting for the batter treatment from your side. But non of your engineer is looking in to the matter.
So I really frustrated with my TVs flame which is hospitalized more then 10 time for repaired with experimental operation goes 100times like a manufacture defective vehicles. So I Mentally worried and physically harassed and financially suffered a lot due to repair this vehicles with wasteing my valueable time. So kindly replace my TV flame SR 125 with brand new one .
- Show quoted text -


Regards


Amar Ku Pradhan
(Ahil Niket , Bangala pada, Chakradhar Nagar Raigarh)

M No:[protected]

Detail specification of Tvs Flame SR 125

Model : TVS FLAME SR 125
Engine No : OFSK91089353
Frame No : MD6258F6691K89032
Colour : Black
Purchase :Cash purchase from Aprajeta Tvs Show room
Purchase Date : 11th Oct 2009
Reg No :CG 13K 2606

I have recently bought a TVS Wego about three months back in the month of April 2010.

Engine no. is 02394. Frame No.: MD626AG41A1C01371 Chassis no : 01371

Registration No. : MH43 AE 3439.

I have bought this vehicle from a retail shop called BIKEZ which is located at the following address : Bikez, 13-14, Laxmi C.H.S., Shop no. 6, Plot No. 7, opp. Seawoods railway station, Nerul (W) - 400706. Tel no.[protected].

I am absoluetly unsatisfied with the vehicle in terms of basic performance. Since the day I have bought this vehicle, I have faced nemerous problems. Startup issues, bike stopping after running for 1 kilometre or even less, etc.

I have reported this problem several times to the dealer (Bikez) too. I have always been given back the vehicle after saying there is some minor problem or so. But the day I take the bike out again the same problems persist.

The last time the bike was serviced at TVS KAPOOR AUTOMOBILES PVT LTD., Plot No. 121/122, Sector 11, Opp. M.G. Complex, Juhu gaon, Vashi, Navi Mumbai -400709.
Invoice number is 674. and jobcard no is 10794. The vehicle was kept with them for two weeks and then given back to me with full assurity that no more problems will exist.
But since two days that I got back my vehicle it is showing the same symptoms as before.

This has happenned for the fourth time in a row now. I am now pretty frustrated and I wish that I get a replacement vehicle for the same since it is very much within warranty. I am ready to talk to someone about this issue too, if you wish to contact me. My cell no. is [protected] and my name is NOEL GOMES.

I will no longer recommend anyone to buy a TVS bike and definetely not from BIKEZ, Nerul, Navi Mumbai.

Awaiting a quick response.

Noel Gomes

Myself Ms.Meghna M. Jariwala has purchased TVS Wego Scooter' from Dealer 'Auto Point', Surat on 19.05.2010, Bill No.R00232, Chasis No.OG4D-a1004671, Engine No.MD626AG454-AID03241. Almost one week is lapsed but dealer is unable to get the vehicle registered with RTO Authority with the reason that Vehicle is Euro-12 instead of Euro-14 as per R.T.O. Gujarat's requirements for Registration. Please set-right the issue as early as possible or instruct the dealer to take back the cehicle and return the cost.

Meghna M. Jariwala
13, Gayatri Co.op.Hsg.Society,
Adajan Road, Surat-9

APACHE IS BEST AS WELL AS RAMKAY IS BEST IN THEIR SERVICE.

YES i gave my new RTR 180 to that center and they r doing a great job.
they itself making note of wat r all the probs and wat can be done n all..

My bike performance is awe some now and i gave to them for next service as well.

who ever wants good service go to RAMKAY - ADAYAR. ITS BEST.

DEAR SIR/MADAM

I have purchased my TVS APACHE RTR FI in the month of october 2008. After the 1st free service i faced problems with the bike. The bike was misfiring,jerking and petrol was leaking from the injector. I reported this to the concerned dealer(meghdooth motors), but despite this they did not rectify the problem. I faced the same problem till the second free service and i complained once again to the dealer. When i received my bike after the service the dealer claimed that he replaced the ECU unit and the FUEL INJECTOR. After riding the bike for 30 odd kilometers i faced the same problem and gave the bike back for service the next day. Despite this they couldn't give a solution to the problem i was facing with my bike and hence i called the area chief engineer. I went for a test ride with one of the mechanics of the service center, on returning from the test ride the mechanic reported to the chief engineer that i wasn't riding the bike properly and thats why i was feeling that the bike is jerking. As i did not receive any help from the chief engineer i decided to change the dealer.
I gave my bike to TRISTAR MOTORS for the third free service. They claimed that the bike was misfiring and the fuel injector had to be replaced. The problems with the bike did not change even though the claimed to have repaired the bike,the problem continued till the fourth free service. When i dropped the bike for service they told they would replace the ECU unit and the fuel injector. After the service the bike seemed to have improved considerably but a month after the service i faced the same problem and i decided to install a performance filter called K&N. the bike did fell better after installing the filter but the bike was still jerking and misfiring. I am still facing the same problems with the bike. I called their customer care four times,they told they would get back to me and i registered many complaints with them but all they would say is that i would receive the complaint number and a email would e sent to my email id once i cut the call. I did not receive any complaint number or email. the company has given me a defective bike and is refusing to attend and solve any of my problems.This is my last request to them,after this i will be taking legal action against them. They have cost me a lot of my time and money. Hope i receive help.
FRAME NUMBER-M0634LE5282K01821
ENGINE NUMBER-0E5K82001788
SELLING DEALER CODE-10573
VEHICLE REGISTRATION NUMBER -KA-03-HD-2228
DATE OF PURCHASE-04/10/2008

THANKING YOU