[Resolved]  Via.com — Ticket not issued but cancellation charges taken

Address: Kerala

I had made a booking on the website www.via.com for international flight booking on 1st May 2013 and the amount was taken from my credit card. i got an email from the icici credit card saying that the amount was send to Flight Raja Pvt Ltd. Since i did not receive the ticket , i called the Via.com customer care and mentioned the same. Mr. Sharath assured me that the the amount was not taken from my credit card. So i raised a complaint with ICICI as well as with VIA.com to refund my money. As i did not receive the ticket, i made a fresh booking through Make my trip. When i came back from dubai, i did a charge back with my credit card mentioning that the ticket was not issued by Via.com. After 2 months via.com informs ICICI bank that they have refunded my money. But the actual fact is that via.com has taken INR 6999/- as cancellation charges. When my ticket itself was not issued , then how can they take cancellation charges.