Via.com — unsatisfactory customer service and fraudulent extra charges levied

Address: Mumbai City, Maharashtra

We had a trip to Singapore and Bangkok arranged by Via.Com. Our Contact person was Mr. Pradeep from Gurgaon branch of the company. We had been levied extra charges for pick-up from air-port to hotel which i singapore was quite expensive. On arrival, we found no one with our placards at the decided meeting point at airport. After waiting for about 30 minutes at the decided place we called Mr Pradeep for the contact details of the person supposed to receive us at the airport. But Pradeep didnt pick up the call and simply avoided the whole responsibility for which we had made the extra transfers' amount. Such kind of treatment to first time travellers and in a country unknown only calls for negative reputation for the company. This was highly unprofessional treatment given to us. Would never recommend Via.com. Also, despite taking a written mail confirmation for late check out did not get the same and was promised a taxi service instead which again was provided after waiting 2hrs at the hotel lobby. Pradeep again did not receive the phone. After having a hectic flight journey the agent calls us at 6 am in the morning for a undecided city tour. Also, for the city tour a person who couldn speak English nor Hindi was arranged and when complained the response we get is " Our suppliers have an upper hand". Have done the biggest mistake and will make sure i or any of my closed one s are not going through VIA.com