Videocon Industries Complaints & Reviews

Hello,

I purchased a 21 inch flat screen TV of Videocon from Sneehanjali Showroom (Vasai) in exchange of my old Videocon TV which was a Color Display 24 inch in working condition. The salesman inquired about the old TV. How many channels are there? Is it color? and in working condition? All the answers were positive. The deal was finalised and I placed an order with the Company.
The delivery of the TV took place in the afternoon. Everything was set. The mechanic checked my old TV and thereafter packed it and took it away. When I was still trying to figure out the features of the new TV in the late evening, the executive gives me a call and tells me that our technician have checked ur old TV in the workshop and they say your TV has been converted so you need to pay an extra Rs.1000 to compensate for the same.

I was shocked at this. As far as my knowledge, in an exchange scheme all the checking takes place at the consumer's place and once the product has been picked up from the customer's place no type of research can be charged upon the customer. I argued with him for the same saying that I cannot pay the extra amount you are charging me as the transaction has already taken place(I payed through my debit card the entire amount) The price of the TV was Rs. 6900/- and the exchange rate for my TV was Rs. 3000/-

He said that it is mandatory and I need to pay the extra charge because the TV has been converted and the channels extended, but when we purchased the TV it was an 89 channel, I told him this. He told me you can come over here and check it out. Our engineers will explain you. But I knew it was of no use as I do not have any technical knowledge and they were trying to take advantage of the same. The next day, he directly sent two of his labourers to collect the money. I told them I wouldn't pay them. Those guys told me to speak to the Company again. I called up and told the salesman I won't pay the money as it is none of my business what you people research after the product has been taken from my house, What is the guarantee that you people have not removed the parts and replaced? How will I know of it?

But they seemed to be professional cheaters. My parents were not there around me, but they told me on the phone not to pay him any money as it is going to go in their pockets. After much of discussion, the salesman threatened me saying that"aapke jaise customer se kaise deal karneka, ye hamme achi tarah se aata hai. Mai apne aadmi ko bhej raha hoon. Agar aap paise nahi de rahe ho, toh woh log naya TV le ke jaayenge aur juna Tv aapka rakh ke jaayenge..."

But I was in two minds. If I take back my old TV there was no guarantee that those thugs would keep my original parts and second as to pay the money or no. I was totally confused and devastated. Those labourers were not ready to move unless and until they got their money. After some negotiation, the sales person agreed to make it a full-and-final settlement of Rs. 500/- I consulted my neighbour, she was askin me to bring it more down, but i was in no mood to talk to that arrogant sales man. I gave him 500 bucks and asked him to leave immediately. So its a good lesson for all you guys planning to take any new product on exchange. Do not pay the money. I am just 21 and this was my first learning experience of day light robbery.

I had videocon Bazooka which was not working proper from last 2 weeks
hence we called the Videocon Authorized service no in Pune [protected] then we got no. of Mr. Vidresh whose cell no. [protected].the complaint no [protected]
he came after three days and checked the fault that time he told transformer & ic problem and went back with promise That he will come next day as he don’t have that part with him and have to order from company then after four days he came with parts and fitted in the TV but it doesn't work, so he took one panel to thane office for checking and till this date he haven't come back. now he is telling that the part is under observation and you should call to Mr.Iqubal Shekh for further inquiry his no is [protected]
and this person is not answering the call.

my washing machine's spin function was not working. I called them the technician came and said the spare was not available and he will get back to me as soon as it is available. The machine had an AMC. This was May 09. I called them again and was asked to register another complaint and this was on 18 June 09. Again the technician came and said the same thing . until now there is no response from them

Dear Sir/Madam,

We have purchased a Videocon (21" Flat TV) from "Mukesh Watch & Radio" shoppe in Pune, Near Shrimant. Dagadu Sheth Halwai Temple. This T.V worked fine for 1 month. But that T.V. become dead. We contacted to Shoppe, Videocon Customer Care, Videocon Pune Service Center (Contact person, Smart Service, Pune, contact number - [protected], contact person - Vijay shinde- his contact number - [protected]). Then after 6 days one service person came to our room.He found that T.V. tube was dead. As the T.V is under warranty period, He promised us that he will replace the dead T.V. tube with a new working T.V tube. After that day every day we contacted that person bu he comes up with new reason. 10 Days gone we are still waiting for that new T.V tube to be fit.

Videocon Complaint Number - PUN[protected]

Thanks & Regards,
Vinay Kulkarni

Sir

I from cochin kerala. I bought a Videocon washing machine from best marketing cochin. After one month it is not working. I reported the matter to videocon customer care in this number : [protected] and they told me they will send technician and gave me a compliant ID: cop[protected]. After that nothing had happend. I kept on calling and today someone called me from this number: [protected] and asked for model number of the washing machine. As I was at my office I gave my wife's mobile number. But she too was unaware of the model number. For that reason the man who called used very abusive language at her.

I kindly request you to immediate action for using abusive language at my wife and get the washing machine repaired soon

Yours faithfully
Shino

dear sir 4 monthes back is complaint in bharat t v home in markapur. he said come to the mechanic is check the t v . is problem tell me i c is fail. mechanic was problem clear the two day. but he came to the motherboard in service center. but nest week the problem is clear is take the amount.you can go.
but this 4 months is t v very clear. but this month t v same problem is coming. but this month compliant next show room (pandu ranga t v showroom) complaint. recive the one mechanic is come to my home but same problem is tell me. recentley this problem rectifey. mechanic tell me see the bill and mechanic name and cell no tell me he talk the old mechanic.but oldmechanic nobill paper and no cell no in no recived. please rectifey in my problem sir.

thanking Sir

poor cooling performance
I bought a videocon Split ac from Parshav Electromart Pvt. Ltd.( DIGI SHOP), Garh Road, Meerut. on[protected].
The performance of the Ac are very poor from the day I have purchased them, Ac just do not give the feeling that you are siting in a room equiped with a/c, even after long time you dont get proper cooling effect.
The complaint for this have been made to the dealer but they seem to take no interest in the complaint, even after repeated reminders there is no response.
Its now when we need the service, it is not being provided.
Hope this complaint bring us some relief and value for our money.

Model- Videocon K-5500, purchased from Ahmedabad(Gujarat)

Dear Sir,
The above machine is under warranty in Two years, since this period I had called for similar complaint more than 12 times and still problem has not been resolved. According to his mechanic there is one defective part and needs to change for permanently solution. Every time new mechanic comes and went off, there is no result at all.

In this regard, lots of corrospodence has also been done with their customer care center but there is no result at all. Now, there is no option to come under your shelter.

Please help.

Thanking You,

Yours Sincerely,
Paresh Purohit
Ahmedabad- Gujarat
(m)[protected]

Sir,

Against my complaint regarding my washing machine registered at the call centre on 26.06.2009 Mr.ashish das against complaint number is
El[protected] and second complaint is EL [protected], the spin tub that according to him was broken and buffer etc
As we took the machine to the service centre as per his advice, the machine was checked on arrival and both motors were found to be working fine. We were advised to get the broken spin tub replaced (provided it was available) or else repaired and refitted. On 25.4.2008, we took delivery of the machine (When I pointed out that the vibration seemed much less than what it should have been, the person attending us insisted that it was working fine. After bringing it back, we were shocked to discover that the spin tub was not moving at all. I reported it back to the service centre and a different person (name not known) visited us and reported that the spin motor was not working at all.

Let me say that I bought the machine in 2008, which true to Videocon reputation has been functioning almost without any maintenance and I never thought of replacing it. The motors were working absolutely fine as the Service Centre also endorsed and my complaint is that it must have been broken down while it was being reportedly repaired and refitted carelessly by apparently unqualified personnel. Since I pointed it out in my remarks, I have not heard a single word yet from S.A.M. Appliances Service.

Under the circumstances, I request you to (a) accept that the spin motor was broken down due to the negligence and inefficiency of S.A.M. Appliances Service; (b) take responsibility of whatever has happened and immediately replace it by a new spin motor free of cost with a reasonable warranty and thereby reassuring my trust in Videocon reputation; and (c) take appropriate steps against your franchisee – S.A.M. Appliance Services so that Videocon customers do not have to suffer in future in their hands. Otherwise, I will feel cheated and fleeced.

Thank you. Waiting to hear from you soon.

Yours sincerely,

(Ashish Das)
[protected]
Flat- G-1 M.C.D FLATS GULABI BAGH
DELHI-110052

Dealership given to a FRAUD Videocon Dealer
Hi,

this is to inform you guys from Videocon, that one of your Dealers(dealer in patiala in budha dal complex) is Fraud, i purchased a double door refrigrator he said i have one double door refrigrator in my stouck wich is not sold cause is colour he give offer i[censored] purchase this i give all warranty & gurantee+ some cash discount i purchased but after some days fridge give some problems i give complaints no of times but no action is taken against my complaints i m a lawyer . iurge u to take some action against my complaint im very thankful to u
[protected]
[protected]
ranjit singh #273h stno3 partap nagar patiala cantt

Worst customer service - purely harrassment

We are totally frustrated with Videocon worst customer service, which we have been never seen in my whole life this kind of responsibilities and irregularities.

I have taken Videocon AC 1.5 years back, now I am facing some problem in my AC. The electronic panel and remote is not working of my AC. I have launched the complain regarding this on 12.04.2009 and a person has been come to me from M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045 and checked it out and take out my AC for repairing. After 2 days he has taken back my AC and I had paid 700/- repairing charge and received bill against it.

Then he said that your AC is repaired and if in future I got any problem with this AC Panel, our service centre will take care of it under 6 month warranty of panel repairing.

After 40 days, again my AC has same Panel problem while during this period I have rarely used my AC, b’coz I was out of town. Again I launched complain against my problem in your customer care and again your person has been come to me. And he behaved very rudely with us. He said that there is no warranty and you have to pay 1150 + 1600 /- for repairing your AC.

I have shown my last bill to him and said that I have already repair it 40 days before then he said that only one month warranty has been provided by the company. He has contradiction in his last statement.

He behaved very rudely and misbehaved with us. I have his contact no:- [protected] (M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045).

Even the behavioural practice of the service engineer is unacceptable. Can you believe that even a reputed brand like vediocon can harass the customer to this extent.

Again 4 days before I launched same complain regarding my issue and again same person has been called me up for visit to me home for check my problem, again he misbehaved and said if you pay 1150 + 1600 /- then I would be come to your home otherwise you are wasting my time. I was totally shocked to see your service and response of your service person. It’s really worst. So, we don’t have any option rather go to Consumer Court. I am still suffering since last 10 days.

We hope that this mail is taken in the right spirit & arrangements are made for the replacement of the Panel unit of my Videocon AC, failing which we do not have any other option barring legal recourse.

I bought a videocon fridge on the 15th March, 2009, from Milan Appliances, Andheri. On the 15th of April its compressor got damaged (stopped working all by itself) the dealer after harassing me a lot, finally made it on the 25th April. Now again on the 25th June there is a problem in the compressor and they say that i have to replace it again. They have troubled me soooo much i dont know wht to do. whom should i say is a __________ -The Videocon Company or the Milan Appliances people. Can u imagine a frigde giving trouble twice within a span of 3 months? Can u help me in any way?

I purchased this gadget ( Videocon washing machine model V-P- 1000 AFDC, fully automatic, fuzzy logic, Double cascade, 10 Kg ) in 2000.It is a wonderful machine. Now, spinning only possible not washing. Your service people say the ball bearings are worn out and no spare parts available now, They advised us to sell it. Is there a possiblity of mending this problem? We dont want to replace this nice machine.Help us to restore it.
No option available for washing machine in select product drop down .

Dear Sir/Medam,

We have lodge complaint regarding fault in Refrigerator before three months of Warranty completion date,
but it was not repaired by the service providers. We stay in Dhrangadhra town of Gujarat state, whereas the fridge was bought from Next Retail Shop of Hyderabad on June 1st of 2008. Local service providers did not attended the complaint with wholehearted spirit, due to which our warranty period has just completed. Lastly the service provider suggested the replacement of the same, as it is non-repairable... So, please kindly replace the Refrogerator. Due to inconvenience caused by the Videocon product-(Refrigerator), We have passed the whole summer suffered a lot.. Please respond even now, unless which we lose entire trust on the Brand-VIDEOCON. Please do not let me and the society, hate the brand...
Please comprehend the above and do the needful and immediate action as it is too late...

Thanking you..
With Warm Regards,
P. Sumalatha,
Mob.No.:-[protected]

I purchased a new Videocon Split A/C 1.5 tonne on the 14/05/09 which was installed on the 15/5/09 and after two days of working the water started to flow into the room. I made a compliant to the Next Showroom in Sector 35 Chandigarh from where the A/c was purchased. This problem was resolved and another one started. The A/c stopped to do any cooling and blowed only hot air. I made a compliant in this regard again at the Next showroom on the 15/06/09 and they changed the compressor of the A/C but all in vain and since then the A/C is not working. I have made several visits to the Next showroom, countless phone calls but nothing cioncrete has happen. Today a person from videocon visited my house and said he was there to change the fan motor of the A/C and i refused. Now i want a new unit to be put in or my money back so i can buy a good A/C.
I have spoken to the service head north(Videocon) Mr. M.L. Yadav who was arguing and not ready to listen to my greivance and said they were looking in to the matter and will resolve it sooner or later. The question is when in winter? Its been 7 days and they say they want more time. I bought a new a/c not a second hand one.

Kindly do the needful

Pawan Sandhu
[protected]
[protected]@gmail.com

Complaints are not being attended
We have purchased the Videocon Refrigerator 10 Sep 2009 from Maa Saptashrungi Electronics Kalya East.

After 6 months refrigerator started giving cooling problem, cooling was not proper. (Cooling was very low and ice was not being formed)
When complained at the videocon service center on 6th June 2009, We received the Complaint No. THA[protected], Next day their representative has visited our place n said he will send the technician to repair the fridge.
Technician named Ravi has visited our place in 2 days and started the repair work, however after he finished the work, He said start the refrigerator n tell me after one hour if it is cooling properly now but Refrigerator has completely stopped cooling, (No cooling at all), We called up technician Ravi but he said he closed the case as OK, n Mr. Ravi said he will come n visit again to check wats the problem, but he dint.

We launched a new complaint again with the videocon service center on 17 June 2009, Complaint No. THA[protected] & their representative Tushar has visited our place on 18 June 2009, however due to death in our relative, nobody was at home and representative has dropped the card to call & give an appointment.
When we called up the videocon center in evening, Phone officer said he is sending the reminder to the Mr Tushar to visit the place tomorrow on 19 June, but nobody has turned up till 22 June.

When we checked up with call center again, phone officer said the complaint is being cancelled and has to request for new complaint

We had to launch a new complaint again on 22 June 2009, Complaint No is THA[protected]

I PURCHASED VIDEOCON AC FROM KOHLI SALES JALANDHAR IN 2006 BUT IN 2008 IT STOPPED FUNCTIONING. AFTER LONG EFFORTS AND COMPLAINTS FOR 2 MONTHS IT REPAIRED AND TOLD THE COMPRESSOR REPLACED & CHARGED RS.2000/- BY SERVICE CENTRE. THIS YEAR 2009 IN APRIL THE SAME PROBLEM EXIST. COMPLAINT LODGED VIDE JOB NO.323 AND VISITED DISTRIBUTOR, SERVICE CENRE MORE THAN 20 TIMES. NOW MORE THAN 45 DAYS PASSED BUT NO BODY LISTENING. PLEASE CHANGE THE OUTER UNIT OF AC IMMEDIATELY OTHERWISE I WILL HAVE TO GO TO CONSUMER COURT.

Pl be informed that my 29" TV is not working since last week.

You are requested to please send some to attand the same.

Regards

K L Rana
302, New Anand Kiran,
Manisha Char Rasta,
Old Padra Road,
Vadodara - 390015
phone 2353231
Mob:[protected]
Contact Person Dr Raj Rana

I have purchased Videocon Washing Machine 6800 Multie Model two years ago. After using 6 months, the knob of Cycle selector had been broken. I have called the engineer for rectifying the same. after so many repeated calls, the engineer has attended the problem that too after warrantee period is over. Even then, he told that the total set of cycle selector has to be ordered to the company and it will come in one week. He has pulled out a rope from inside the Machine and given to us to use it by pulling the rope for draining for the time being. Inspite of repeated calls, no body has attended for one year. After some time, the rope also has been broken. Now, the machine is unusable. For want a simple knob, the service engineers have made our life miserable.

Is this the service you are providing to the customers?

I am expecting reply from this website with a full hope.

I am Parveen Yadav. address: Quator No- 2, Naraina Police station. New Delhi. contact no-[protected], [protected].

i had bought a new window ac model VWM -2644 videocon .75tr.

when open and start, a noise come. i contact to cust. care and register a complaint on 6th june at 10.45 am.

a engineer come and check the ac, it found that fan is broken. engineer take away the fan for actual size.

i am still waiting for this fan. this complaint goes to Apollo service centre, c-15, rajdhani market, tagore garden Extn. when i contact to them[protected] no phone pick up in service centre.

no responce for fan.