[Resolved]  Videocon Refrigerator — Faulty Refrigerator

Videocon — Cooling system of refrigerator is failed.

I have a Refrigerator of Videocon from authorised dealer M/s Pratap Electricals, Barpali Chowk Champa. and Now the cooling system of above ref. is failed. and I complaint orally about it but above dealer send a untrained atainder to test the the cooling system and said that it have to replace with charges.
My question is that why above dealer sent an untrained person and why I accept the advice o[censored]nauthorised person that the cooling system of ref. is failed.
Dealer should sent a proper trained engineer appointed by Videocon Co. of this area. so that a customer may satisfy.

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My refrigerator was under warranty so i did not have to pay anything. The technician before leaving asked me to keep defreezing refrigerator every 2 weeks (which means i had to switch off the fridge for 24 hours). When enquired about this he said since the fridge is new, this technique is needed. I was surprised but however obeyed. After 4-5 months, the problem again was severe. I made a call to the Videocon Customer service again, and again it took 4-5 for the technician to check my fridge. Also,

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Also, since it was deevali during that time, the technicians gave me hard time. I had to literally threaten them that i dont get a tech service immediately (after 4 weeks of wait) i'll complaint to the consumer court. However, i got the service after much shouting and head breaking. Again the technician, gave me the same reason, did some nut/bolt change and left. Again the fridge was fine for a few days. Same problem re-appeared. I used to keep my fridge switched off for 24 hours twice every month.

And the re-appeared again in Jan 2012. I again complained to the Videocon service center. Since then i kept getting messages that a technician would come, but no one turned up. After 2 days i got a message stating that my fridge has been serviced and if i'm satisfied with the service 'reply Y/N'.. I was totally shocked. I messaged back N and immediately called customer care, as per their records my fridge was not serviced and the complain was still pending. It was clear that the service center guys were jus

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just fooling around. I kept on calling and complaining and kept receiving messages from them but no one came. Today i.e., March 19th 2012, a person by name Nandan Kumar came, checked my fridge and said that the fridge had a faulty timer which helps and calculates the cooling. He said that i'll have to pay 1500 to get it fixed. I was again taken by a surprise. All this while the problem was the same but no one bothered to say what the problem was, and today when i dont have any warranty, these guys a

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and these are now charging me to fix the problem that was always there and never got resolved by anyone..Since the purchase of this fridge i've never got a chance to use it satisfactorily. Every 2 weeks i had to vacate my fridge and switch it off apart from wasting my time, money and energy in calling the customer care, service center and the technicians. I'm seeking to return this fridge, get my money back and if possible compensation for not informing me about the actual fault and also trying to

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trying to mislead me. I've not had a peacful day when it comes to Videocon refrigerator. Kindly help me.

Please feel free to contact on my mobile number - [protected].

Thank You.