I purchased a T-Shirt from Vishal Mega Mart Kurukshetra on 28 Jul 2011 vide Bill No.[protected]. When I tried the T-shirt at home, it was undersize. I approached the store very next day for exchange, but to my surprise, they refused to exchange. When I inquired about, the Mgr Stores Mr. Ramandeep Singh told me that this T-shirt was sold on discount, so cannot be exchanged. He further explained that about ten customers approach everyday but we cannot help as it is against our policy. I informed him that I was not aware of the discount & policy as I picked up the item from the fresh ones and nothing about discount is mentioned either on the product or on the priceboard. He told me that everything is mentioned on the bill and i[censored] have any problem, u can take a legal action.
My complaint is -
(a) Size of the product is not as per standard.
(b) Rights of the customer are overpowered by the said store.
Kindly persue the matter.
Balinder Singh #1662/3, Urban Estate, Kurukshetra Ph. [protected] Was this information helpful? | 
Post your Comment