SUB : Unsolicited Marketing & Sales Calls
REF : Mobile No. [protected]
I have been using Hutch / Vodaphone Prepaid Mobile No. [protected] since Nov, 2004.
During the past 6 months or so, I have been constantly bombarded with unsolicited marketing / sales calls and SMSs which is proving to be a real irritant and is creating lot of inconvenience to me. Also, on couple of occasions, my account has been unanimously debited by Rs. 30/- / Rs. 25 etc. Initially, I ignored it thinking that by mistake it would have occurred but to my dismay such occurrences did not stop and I had to approach your outlet at S.V. Road, Malad (W) to complain about this and once they credited Rs. 21 but balance Rs. 9 (service charge) they did not.
In spite of numerous verbal complaints to your outlets in Hypercity, Link Road, Malad (West) and S.V. road, Malad (W) still this type o[censored]nsolicited messages and amounts are getting debited to my account. For the last couple of days, my account has been unilaterally debited as under :
24/3/08 Available balance Cr. Rs. 167
24/3/08 : Dr. 31
25/3/08 : Dr. 25
26/3/08 : Dr. 30
26/3/08 Cr. 30
26/3/08 Available balance : 111
From the above you will observe that during the past 24 hours, my account has been debited with Rs. 56 on the pretext of “downloading caller tunes” which was not requested.
I ask you to immediately take strict action against whoever is responsible for these acts within the next 48 hours and inform me in writing failing which, I will be constrained to take up this matter further as deemed fit including approaching the Consumer Redressal Court and the media.
This type of occurrences could not have happened without the knowledge and concurrence of Vodaphone and whatever excuses or justification, which are being provided by your sales / service agents do not carry much weight.
In view of what is mentioned above, I immediately request you to acknowledge receipt of this letter and take corrective remedial steps to ensure that in future no such unsolicited messages / SMS and unauthoriised amounts are deducted from my account.
Yours sincerely,
S. Shankar Narayan
Aug 14, 2020
Complaint marked as Resolved 
vodafone blackberry 8310 — cheating and misleading by vodafone
i had purchased 1 vodafone blackberry 8310 from vodafone gallery sion in nov. 2007 for using gprs services in kenya as i wanted to travel to kenya for buisness purpose. at the time of purcase i was confirmed that vodafone have a gprs services in kenya. but when i went there i was shocked to know that vodafone do not have any tie up in kenya, i contacted vodafone helpline no. and i was told that we do not have any tie up and you contact vodafone gallery in sion as they have mislead u. i paid 25000 for blackbery set and rs. 9500 as international roaming deposit, after my retun i was reassured by vodafone sion to wait for 1 more month as vodafone will start services in kenya, buteven after 2 months vodafone was not able to provide any gprs services. when i asked for return of phone after lot of arguments vodafone sion agreed to take it back but as on today i have not received my money back nor i am getting any assurance that when i will get it back, and i have been charged rs, 4000 untill now for calling to their help line no. and the phone charges for keeping phone with me without using any gprs services. this is cheating and unethcal to charge customer without giving service. last 4 moths i have been mentaly harassed by vodafone gallery in sion mumbai as even after spending hours in their gallery they are neither returning money nor giving any commitment