[Resolved]  Whirlpool — Incomplete Service given even after the initial payment of the whole amount.

To

Whirlpool, Refrigrator Dept.
Customer Care
Delhi

Subject: Incomplete Service given even after the initial payment of the whole amount.

Our Fridge Description is as follows:

Fridge Model: INA[protected]
Description: whra 252g50
Data of Purchase: 27.7.2002

A complaint for the problems regarding the Whirlpool Refrigrator was lodged on 27.09.2007 and Service was done for the complaint loged on 20.10.2007 by Mr. Shalu, Engineer form Whirlpool.

My wife was alone when the Gas was chaged to above mentioned fridge.However, on the 20.10.2007 it was also diagnosed by Mr. Shalu (Engineer from the Whirlpool) that other than the Gas to be changed, the Relay also required to be changed for the Refirgrator to function well.

The payment for the services was done (on 20.10.2007) beforehand as mentioned below:
1. Charges for the Relay: Rs. 498
2. Charges for the Gas : Rs. 400
3. Carriage : Rs. 250
4. Engineer Visit : Rs. 281

Total Charges : Rs. 1429

However, according to us,as there was no noise coming from the Refrigerator, the Relay was not required to be changed, it was just a superflous cost! Moreover, on being switched ON or OFF, the fridge was giving no problems. Hence, a Relay Damage was out of Question.

But, once the Whirlpool Engineer was packing to leave, my wife enquired to show her the relay that had been replaced, in order to keep it with her and know what the problem with the relay was. Mr. Shalu took out one of the OLD Relays from his bag containing many other components including damaged Relays too, and showed her the same and told her that she could not keep it and he had to take it with him. Thus, swindling the money (Rs. 498)from us, by faking to change the Relay.

We want that the Whirlpool should maintain its Credibity by not employing such swindlers as their Service Engineers. I request that necessary action to be taken regarding the compleint registered and the money to be returned, which was paid in advance for the Service that was not delivered.

Thanking you.

Regards,
v. R Kaul