My Whirlpool American Fridge Freezer has had the same fault since new. The Freezer stops freezing with the alarm sounding and the front panel temp indicator displaying - -. As this starts to happen the you get (well documented on Google) water splatter. Each engineer visit results in the fault going away for a few weeks / months. But the the inevitable return of the same fault.
On the web you now have people selling kits that repair the PCB's (the transistors fail). Either that or pay Whirlpool £300+ to have them replaced on an ad-hoc basis.
I called there UK customer services line today and spoke to Dawn. Dawn informed me, without asking for my model or serial number, name or address. That the warranty had expired (I had told her that anyway) She also told me "there are no known issues with the fridge freezers like what I described" that "their engineers were paid to fix faults and not comment on products" Oh yes... Al these people on the web were entitled to their opinions but that they were not experts (unlike Dawn who can tell all this without asking what the product was).
I thought on calling their Managing Director but realised that he (like you and I, but unlike Dawn) must already be aware of all these issues and simply would not bother to help me. Giving the "out of warranty tale".
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