[Resolved]  Whirlpool India — washing machine

Sir,
I have purchased a washing machine on[protected]. Since it was working well after the guarantee period, the company compelled me put the machine under Home Care Plan(Rs. 1820/- for two years). After a long hesitation I’m agreed. I think the company will care for the spare parts that are to be replaced during the HCP period[protected] to[protected]. But the company technician doesn’t change any spare parts with free of cost. They charged for every replacements and only the visiting charges (Rs. 280/-) was not billed. During the HCP period the formal visit of the company staff is 4 visit. In my memory they weren’t attend the machine that much visit. Even they were not cleaning properly and only in the aim of selling company made products such as cleaning powder and hose tube etc. there are many calls to me from the call centre to exchange old machine buy a new Whirlpool products. I have such a bitter experience with whirlpool.
Thanking you! Your’s sincerely,
M.Saravanan

To
The Vice President Consumer service
Whirlpool Consumer Care

Dear Sir,

I have purchased Washing Machine White Magic Splash (description of which is given below) from E-Zone Lucknow.Now I am in Faizabad.It not been an year, all the plastic parts are wearing & tearing and worn out. How sensitive is it. It has been 3-4 months, in spite of repeated phone calls to Whirlpool customer service dept. no action has been taken so far.

I can’t stand this Washing machine anymore. I want the replacement or money back. Please do the needful as soon as possible otherwise I have to take strict action against your company.

I am sending copy of this mail to consumer forum as well.

Thanking you,

Roli Pandey
K.M.Sugar Mills Ltd,
Motinagar, Faizabad –U.P.
M.No-[protected], [protected]

Details of Washing Machine
Machine Name- White Magic Splash
Serial No. – 1NB08080219
Model No. – 9855
Date of Purchase – 8/5/2008
Dealers Name- E-Zone Luck now.
Permanent Address – 13/541, Indira Nagar, Lucknow. U.P.

Hello All

I experienced very pathetic service support from Whirlpool India ( Bangalore) on my washing Machine, given ultimum till tomorrow 22nd May 2009 to rectify the problem, else I am planning to file a case with District Consumer forum in bangalore, since I am paid three year comprehensive AMC payment for my machine.

Is anyone have similar experience and would like to join with me to sue this Company for substandard service, please contact me in my mail id [protected]@yahoo.co.in.

Let's join hands and teach a lesson to this type of company who advertise very big and do nothing.

Hi All,

This is about Whirlpool Service, i have a whirlpool washing machine at home. Recently this machine developed some problem. I have called the service center to have a look at this issue. We had a service personnel who came in promptly to my place. He had diagonised the issue as a faulty bearing. However as the spare parts are not available the repair has still not be carried out. Since last 1 month i have been facing this issue.

FYI, the machine is still in warrantly.And whenever i callup the whirlpool service center they say you case has been escalated, it is being tracked. This is the sorry state of affair.

When whirlpool cannot provide service then i feel they do not have any right to sell their products in India.
Infact i would say, please ban all the products of whirlpool from being sold in India.

hi, .I am also here with same story of negligence and unprofessional response of service center in bangalore, for my fridge.Its almost six months now that I have been suffering for the gas leakage.I made 40-50 calls /day to their call center and every time they promised to send some technician.As I have been in Bangalore recently, I thought the people of this place very uncooperative, unsympathetic and unprofessional., but beside my experience of meeting these type of people, its the company to be blame also
saeeda jamal
gokul xtn.north Bangalore.

Even I am one of you so I completly agreee...

We have service contract with whirlpool, we were happy with the same but from last one we are trying to reach out to you people so many times still, the problem is not resolved. Just looking at your compays service we brougt one more washing machine, but it seems you people are missing on the service part, which is more essential for future sales...

This company is disgusting. I am experiencing similar problem now. What is the procedure to approach the consumer forum?

I had purchased a washing machine recently and within 5 months i had to call the service persons nearly 10times, first they said it was a problem with the hose outlet after a few days another problem started and this time it was the switch board, so the switch board was changed then it was the main board and that was changed then again it stopped for no reason, this time i had asked for a replacement o[censored]nit so i called up the customer care and the request was taken, till date approximately its 2 months since i asked them for replacement and nothing has happened, and my so called new machine is idle in the corner like cow dung, , , , , , their service sucks, , , , , , , Never ever go for their products, , , , , , THEIR SERVICE IS ROTTEN.

My TVS washing machine for which I have a maintenance contract (Ironically called' Peace of Mind Plan' ). The machine broke down in June.Afer several attempts I could make a complaint to their call centre. Getting to talk to somebody there is a herculean task as always *Our executives are busy with other customers" is the perpatual recorded message that I had to listen to for umpteenth number of times.Finally some body came and had a look at the machine.he returned after two days and did so called repair.The machine refused to work.Subsequently another service engineer(!) came and attended the machine .Within one month I am back to square one with machine not working.My several attempts to make a complaint through the call centre ahs not been successful.I only hear very loud advertisements of whirlpool and a message that all our executives are busy with other customers. There does not seem to be an end to my misery.
H.S.Kamath [protected].

I purchased whirl pool washing machine 3 years back by paying 14000 Rs. in these 3 years i paid around 6 to 7000 Rs for repairs, dont understand what kind of washing machine you sell to customers. and the spare parts are very costly.

To
M/s Whirlpool of India Ltd.
Whirlpool House
Plot No. 40, Sector 44,
Gurgaon – 122002
Haryana


Dear Sir,
I purchased a Whirlpool washing machine (Splash mode No.12679) I have paid Rs.11200/- I have paid Rs.11200/-. Serial No INF[protected], on 28Th /o8/2011, from Darsana Traders, Karunagappally, Kollam, Kerala . When I brought the machine home and the service mechanic installed it, on the day itself. When power was on, a loud sound came from it. After inspection the service mechanic found that the washing machine was faulty one . So, he recommended to issue new one and installed it . The Model No. of the same is 12679, and SL No .INB[protected].
The new washing machine hardly worked for one year, then stopped working. I call the service mechanic and he inspected the same. He said that, the Circuit Board of the washing machine was gone. The Circuit Board replaced by the service mechanic.
On 10/04/2015 the washing machine stopped during working. I called your service mechanic, he inspected the washing machine and found that the Circuit Board, the gear and the bearing systems of the machine are not working .They must be replaced. It will costs Rs.4850/- and he also said that, they must be replaced by my own cost.
1. Since the washing machine had fatal defects, on the day of purchase,
2.The washing machine itself had to replace on the day of purchase 28/08/2011, after the installation .
3. After one year, the Circuit Board had gone and it wanted replaced.
4. Again one year after, on 10/04 /2015/ the replaced Circuit Board, Bearing System and Gear System are fatally damaged.
The cause of the defects of the machine and the spares is due to your poor manufacture ship. . So, you are the lone person responsible for all, above said, losses and miseries. As per your condition, the warranty period is over. So, It is a perfect cheat, I used the machine in rare times.Rs.11200/- is not a small amount to me. You have the responsibility to replace the washing machine, in free of cost. You had not complied it, till the date .
I had already suffered very lot of pain, insults, mental agony and monitory losses. Your machine is the cause of them. You are the person responsible for them. I was suffered very lot by your washing machine, Whirl Pool Splash Model 12679. The washing machine was not replaced by you. It is informed you that, I am failing a suite in the Court of Consumer Protection, Kollam, Kerala, within 40 days.
Yours faithfully,
Suresh Babu .V,
Edathittamekkathi, Pada North, P O,
Karuvagapally, Kollam, Kerala State
e-mail [protected]@gmail.com
Karunagappally PO.
26/06/2015.
Mob: [protected]

i have complain in may regarding my washing machine. one man come and take the photo of machine which is damage and insure me that i will come back with the part and replace it but till today he has not come