Whirlpool India Complaints & Reviews

Hi

I purchased Whirlpool Fridge in 2007 which was working fine without any issue. Suddenly last week (15th Sep 2011), some short circuit happened in fridge and it started smelling. We switched off and intimated Whirlpool Customer Care (Case Number[protected]. From the conversation with customer care, we came to understand:

1. Our Fridge has 1+4 years of warranty and guarantee which implies, 1st year we will get complete service free of cost and from 2nd year till end of 5th year, only Compressor is under warranty and guarantee. Though the Sales Representative (Dealer) said us, we have 5 years of complete service at no cost. No problem, lets ignore this.

The service person came and checked. He charged 280/- and confirmed the following:

1. Due to high-voltage, short circuit happened which burned some wires inside the fridge are burnt.
2. This issue happened due to short circuit. Because of this, Whirlpool will not take up this case.

I told him, if there was high-voltage, then 1st thing is Stabilizer will go for a toss, but here Stabilizer is working. The service person said, we are not using Whirlpool Stabilizer which is recommended for Whirlpool Fridges. I told him, the dealer/sales representative said, the stabilizer which we purchased is the best and safest. Also, while installing fridge, whirlpool person came and didn’t said anything about stabilizer (like we should use whirlpool stabilizer for whirlpool fridges).

I also highlighted, if Whirlpool is not going to repair, then whom we should approach. We are ready to pay for repair? Finally, the service person said, if we can provide them a bill copy, they can check if Whirlpool can exchange this. We provided the bill copy and then we didn’t get any call.

We just got a message, that our case is closed. We were shocked and again called ‘Whirlpool Customer Care’. They opened a new case “[protected]” and same sales person came. This time, they said, Whirlpool is not going to exchange it and the fridge cannot be repaired.

We again told them, if Whirlpool is not repairing it, then whom we should approach. They didn’t had any answer. They left.

We got a message, that our case is closed as we didn’t agree to pay money? We are shocked. Again we called up ‘Whirlpool Customer Care’, but they are not listening to our problem and they are just telling that some service person will call. It’s already 2 days over and no one called yet?

Please guide me, what I should do next?

Praveen

My Contact Info:

[protected]@gmail.com
[protected]

so poor service from such a reputed company.never expected so.i m tired of noting down the complain nos.no response from service center.

we bought a whirlpool washing machine. it was our very big mistake to buy this company product. from the begining the machine was not working properly. we compained to whirlpool so many times. company engineer comes but the machine is still unsatisfactory. and not working properly. you may check the records of our complaints. if the whirlpool product is like this then how can company claim themself WORLDCLASS. I think this company is not a honest company and doing fraud with customers. you are requested to do the needfull and do not buy any whirlpool product.

Krishan Lal Sachdeva
[protected]

I HAD PURCHASE A REFRIGERATOR (MODEL NO-FF2659 DATED 29/04/2011) FROM WHIRLPOOL COMPANY THRU THEIR DEALER KHOSLA ELECTRONICS BT ROAD, KOLKATA VIDE BILL NO-BTF-1216 .FROM DATE ONWARDS WE ARE FACING PROBLEM O[censored]NEVEN COOLING INSIDE THE REFRIGERATOR RESULTTING IN ICE DEPOSITATION OVER THE VEGETABLE TRAY. WE MADE SEVERAL COMPLAINTS IN WHIRLPOOL TOOL FREE LINE ON THE FOLLOWING DATES 6/5,19/5,28/5,10/6,20/6,29/06,1/7,11/7,14/8,12/9. THEY HAD REPLACED THE THERMOSTAT SWITCH BUT TILL DATE CANNOT SLOVE THE PROBLEM OF ICE DEPOSITATION OVER THE VEGETABLE TRAY &THUS RESULTIING ALL OUR VEGETABLES GET ROTTENED &HECE A LOSS OF RS 100/- EVERYDAY FOR THE LAST FOUR MONTHS.
PLEASE DO THE NEEDFUL AT THE EARLIEST.

Please go through my agony, before u chooses to go for whirlpool equipments. I had purchased the so called great washing machine of whirlpool” WHITE MAGIC H65 STAIN WASH WITH 6TH SENSE “on 26/10/2007. Mine is small family and the use of washing machine is just normal .We stay in the department of Atomic Energy Township, Chettikulam in Tirunelvel district of Tamil Nadu where the power supply interruption /fluctuation will be bare minimum compared to other areas. Due to my sense less purchase of this “WHITE MAGIC H65 STAIN WASH WITH 6TH SENSE “, I need to spend Rs 3500/- for the PCB replacement regularly like annual maintenance. I have replaced PCB, 2 times in 4 years (first one in 22/09/11 and second one on 10/09/11). Please aware of the risk being taken by you all, if you go for such senseless purchases. Before this, I was using BPL fuzzy logic machine from 1995 to 2007 and I curse myself for my foolish decision of its replacement with this so called 6th sense machine.
When contacted customer care centre , I was dragged almost 5-6 days to pay attention to my complaint .Initially , I was given information that it will be replaced by free of cost but a few days , today (10th September 2011) I was told all the expenses should be borne by me.
So
Beware Beware & Beware about 6th sense whirl pool machine.
P.A. Suresh Babu
Email:[protected]@yahoo.com

I bought whirlpool ff 350 elite model no FF 350 JJ2584640ER on 02-03-03. It continuously demands MODULE, RELAY, FAN and I have spend enough money on its reparing by which I can buy a good QUALITY brand new Refrigerator. This is the worst product I ever had and whirlpool never care to satisfy there customers. Very cheap brand name.

Fed up with Whirlpool service ,Its been more than 3 months of struggling to get their Noida Service center to get my Double Door fridge fully functional . But they are unable to resolve the problems , There are out of spare parts of their own fridges which are under warranty for months (while the parts are available in the market) Latest they took my running fridge (which was not cooling optimally to their service center in Noida, firstly they were supposed to return after checking for a gas leak within 2 days but after rigorous follow up for 6 days the fridge is delivered back in a non working condition. Each technician claims a different problem but no one has been able to solve it
Harveen Bedi
4313248

Dear Sir/Ma'am

I had purchased a Whirlpool double door refrigerator, model Whirlpool FF Refrigerator 340 L Iceberg Dix Steel in the year 2007, ( bill no. 05R02675 dated 01/11/2007) from Lotus Electronic Supermarket.

It was working well in the beginning but on complaining that the cooling is not proper we got a reply from the company that the Thermostat needs to be changed, it was changed but the problem continued .

Water also started leaking from the place where the deodorizer is fitted.
Since the warranty period was gone we were told that every time a complaint will be lodged and you will have to pay the service charge
This time the engineer told that the Relay to the LP needs to be changed.Home service charges were also added along with the dryer and the service charges.
Still the problem was not solved and the senior engineer was also called, but could not trace the problem of leaking water which was making my fridge wet and things rotten. The reason told was that it was a technical fault.
Every time a new engineer was sent and the service charge was demanded but my problem remains the same.
Twice even after complaining when I refused to pay for the service charges the company people were very adamant and refused to send their engineer.
The water leakage problem still persists and there is no solution to my grievance.
On demanding for a new piece they did not respond.
I have not been satisfied with the piece right from the beginning but the company did nit pay any heed to the complaint and also did not respond to our mails sent to the company directly
I want a solution to my problem. Please do the needful as soon as possible ,I am tired of the follow up.

I have purchased a Whirlpool Six Sense Refrigerator on 17.04.2009 from Kalinga Sales, Bhagalpur(Bihar).

Just after few days (20 days) refrigerator stopped cooling. After many days the local repair center had taken refrigerator for repair and almost after 15 days they had returned it on May'09, the repair number was 737 CN dated 22.05.2009. Again after 10 months in the month of March'10 the refrigerator stopped cooling. I had made complaint on 15.03.10 to the Patna(Bihar) office and they had allotted me one complaint no. PTO[protected]. But nobody has taken any care of this complaint. Again I talked to Patna office 26.03.2010, simply they had allotted another complaint no. PTO[protected]. After hectic effort the local center have taken the refrigerator on 27.03.2010 for repair. Till today they have not returned the refrigerator.

I have been having regular followups through email and telephone with the Patna Center and even with Gurgaon Corporate Office. I have the details of all the mail and telephone with me and I'll make it available anytime. It's been almost 2 and a half years and there is no response from the Whirlpool side and the fridge is still with them.

I'm utter frustrated and have passed three summers with all the mental harassment of having purchased it for 17000 Rupees which is a big amount for me.

Someone please help!!

Dr. Rajeshwar Prasad
Prof. in Bhagalpur College of Engg.
Bhagalpur.

Dear Executive

Its been really long time since i m facing a problem in my whirlpool Fridge model 310L Professional Bought from Lotus Electronics Super Market Indore situated at Sapna Sangeeta.My Fridge is not defrosting and water is leaked all over my floor its overflowing tray every 4 th day , I have registered complaint more then 3 times and made around 20 calls there technician has visited my home 3 times but no solution has been provided it might be a manufacturing defect of whirlpool its still under warranty and i am having problem since last 2 months my fridge is not defrosting (thought its a auto defrost ).The water is leaking all over place almost every 4 the day on my floors its really very frustrating after calling so many times and registering complaints my problem has not been solved by either LOTUS Electronic Showroom or Whirlpool service or sales at indore madhya pradesh India.I hope i get justice and either Lotus or Whirlpool will show some concern and take actions its really been long time since i m following Lotus Electronics.I hope a great support from consumer court i hope i get justice.

With regards
Rahul Satwaskar Mobile No. [protected]

dear sir,on behalf of a service call from whirlpool i gave appointment to n executive of the company mr Sandip([protected]) to visit my freez.He took amount and some documents and commited to settle all the problems of freez in that evening only.it become one week he as not deliverd his servicing neither picked m phone.my phone n is [protected]..please do the needfull earlest.Mihir kr mishra

Name : Samik Roy Chowdhury
Contact: [protected]

Hi,

I have a whirlpool microwave oven that i had given to Classic Service Centre in Bhopal an authorised service centre for whirlpool. Its been more than 70 days today and i am yet to receive my oven.

I called up this service centre atleast 30 times in the last 2 months and failed to get an answer.

I called up a gentleman named Amjad Khan from Whirlpool he is also not responding to my complaint.. now he is disconnecting my call and never answers.

I called up the customer care atleast five times and was disconnected four times.

I feel that today after purchasing this product i have committed a suicidal mistake.

I don't know where to go and whom to contact with..

My name is Rakesh Shah. Our Whirlpool washing machine was damaged while replacing the inlet valve by the Service Technician from Whirlpool and as a result the timer was burnt. The Company has failed to provide the timer and has been harassing us since August 03. Their Call Centre and the persons with whom we have been ale to talk do not allow us to escalate our complaint to a higher level by not providing the addresses/ phone nos./ names of the senior persons responsible for service. They are also not refunding the money that their man took for the part when he burned the other part and rendered the machien unusable. This means we have to junk the machine and buy another which is a huge loss to us. Whirlpool is insensitive to our problem and their staff is uncooperative as well as cheating us by fitting used parts as new.
I can be reached on [protected]@hotmail.com and [protected]

d/sir,
i purchased stablizer on date 02.05.06 with seven year warrenty.but there is some problem in stablizer.but service center incharge not agree to include warranty. he said that service and other chargewill be paid by me.and warranty will be expire on date 02.05.2013.pl. solve my complaint.early as possible.detail of stablizer given below.
whirlpool duro max, m-lx 1304, s[protected]
deeler-m.k. electronics, kosi-...

Hi,

Whirlpool Complaint Number : CO[protected]

I have bought a Whirlpool ‘Master Mind 250 Deluxe 5 star 12276 (DUET MEROON)’ refrigerator on May 2011 from QRS Trivandrum.

It got delivered on 22nd May 2011 and from the beginning it had problems. It was not cooling, refrigerator door was not closing properly and the chiller tray below freezer compartment was broken.

Service technician (Mr. Vishnu) visited on 26th May 2011 and changed 2 parts and the refrigerator started cooling. He took the request to change the door and chiller but till date it is not replaced.

It’s been three months and no one really responds to my call properly and assures each time that they will call back which never happened.

Please resolve this issue immediately or take back this defective refrigerator and give my money back so that I can buy a GOOD BRAND refrigerator.

Thanks,
Geo

I have purchased a Whirlpool washing machine Model White Magic on 19/12/2008, Model No. 11306 Whitemagic , Serial No. INFO84100666. I have extended the warranty of the machine from SERCO BPO Pvt. Ltd, Naraina, Delhi on 16/08/2009 for two years (upto 19/12/2012) against their Bill No.3667.

I have lodged a complaint No. GB[protected] on helpdesk a few days ago that the control panel (POWER ON BUTTON) of the machine is not working properly. Helpdesk personnel had shifted our complaint to Parihar Enterprises, Indirapuram, but till date they are not been able to rectify the problem and even not giving any positive response to us. The technicians from Parihar Enterprises are only interested in selling their products only, First they asked us to buy water filter for washing machine for Rs.1800.00 and then they asked us to buy cleaning solvent pouches from them. We purchased those things in sake that our problem will be rectified but they are not even responding our phone calls.

Kindly look in to the matter and tell us weather our machine will be rectified or not, if not we should proceed further to buy other washing machine from some other company.

Sunil Kohli
Ph. [protected], [protected]
Flat No. 3A123, G.C. Grand,
Plot No. 2C, Vaibhav Khand,
Indirapuram, Ghaziabad.

To the managing Director
Whirlpool


Dear sir,

we have purchase new WHIRLPOOL 200l (brand name Fusion, model no. 11822)refregerator from GV AUDIOVISIONN PRIVATE LIMITED,ERODE on dated 09.06.2010.since that we have many problems with the cooling and ice forming. For the fist week of purchase itself it’s over cooled and I compliant to shop about by problem and service person checked the refrigerator, its normal no Problem because of the climate, it’s over cooled, leve it as itself .it will be normal.
Then sixth month another problem is started, now it not getting cooled. I compliant to the shop, service person Mr. Arul Prakasam attends the compliant and he told there some block in the freezer and they changed the freezer and cleaned the tubes and then filled the gas.
Then ninenth months I got the same problem and I complained and they correct the problem with the same method.. now its 1 yr two months the same problem is continuing ,for every 3 month I am facing the same problem,I have complaint to the costemer care but still now nobody
attend my compliant.

And I know very well,the problem cannot be retified permantely,they have tried for two times,its failed.eventhough It is corrected ,it will work only for next three months.
I already ask for the replacement,but they told we will correct the problem,and we r sure,the problem will not occurs in future days,if it occurred,then we will replace the fridge.but
now nothing happened,nobody attending my compliant.

Basically they all know very well this is defective piece and sold this out to customer anyhow, which they did and now they are trying to mesmerize me .

You are requestd to look into it and take needful action in the intrest of cutomers satisfaction and your goodwill, otherwise i will be complled to take shellter of court for deciving & befooling me and early reply is awaited.

with thanks,
Menaka Jayamurugan,
mobile : [protected].

sir, I purchase a whirlpool 260 lit refrigerator from value plus shop,merabai road lucknow on 21july 2011.one front leg of the refrigerator was fully damaged.I complain to the shop several time that he will change it but he always turn their deaf ear by saying that,we are talking to the company even whirlpool engineer gave their that this rejected fridge.if you could able to do some thing to solve my prob I shall be always thankful to you: vijay shukla [protected]

A Proton elite 480 L (A whirlpool product) refrigerator was purchased on 08/02/2011. After using the product for 6 months it developed non - cooling problem for which I was advised to purchase a glyde which would create a slope and this would rectify the existing problem as well as for future this would not hamper the compressor in the long run and the gas would remain intact for a long time.
After installing the glyde the same problem the cropped up within a week and another technician visited who replaced the fuse in the refrigerator said this would rectify the problem and glyde was not the only solution to the problem, for which I requested the company to make the refund and let the refrigerator be as it was earlier.
For the same I was assured that this would be done at the earliest, but then no response came for another week. On 19/08/2011 again the refrigerator developed the same problem for which I have made repeated complaints (complaint no: DL[protected]) but no one has bothered to get it rectified.
Now I'm not interested in keeping the product with me and would like to get the replacement done for the same as now there seems to be a major problem and any changes in the original configuration within few months of purchase would hamper the products service in the long run.
Kindly make arrangement to get my problem rectified at the earliest and the replacement for the product be done.
Awaiting an early reply.

Ramesh Chander Khanna
D - 80, II Floor, Multan Nagar,
New Delhi - 110056
[protected]

Date: August 16, 2011


Sub.: Repairing of Split AC

Dear Sir,

I have purchased a 1.5 ton split AC from your authorized dealer M/s Sawlani Trader, Bhilai on 07.05.2007. Since the purchase of AC, it was working very well. On dtd.22.02.2010 I have taken the AMC of AC from your authorized service center M/s Carridor vide Application cum receipt no. HG02/252880. for 24 months.

The first service done by your technician immediately after the AMC and after that the AC was working very well. When the next servicing done during summer,after that it started the problem (cut off on reaching a specific grade). Since that I am suffering from this problem. In the night even set the cooling at 26 degree cooling reached at the lower point and in the sleeping we are facing heavy cooling and effect on the body (pain).

I have complains it since last one year but your technician is visiting many times but not resolved the problem even that changed the censor, PCB and many other parts. It seems that your technicians are doing experiment on my AC since last one year. Some of the complain nos. are RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected] ETC.

In view of above, pleas note I and my family is suffering from the negligency of your representative since more than one year. You are requested to look into the matter as most urgent and do the needful for early repairing of my AC.

Awaiitng your positive reply inthis regard at earliest possible.

Thanking You
Your’s Faithfully,


(Manish Mehta)
Qtr.No.14C, Avenue-B, Sector-2
Bhilai-490001
Chhatisgarh
Mobile-[protected]