Whirlpool India Complaints & Reviews

I have sent the following letter on 04.11.2009. Even after one week, I have not received any response from the company.

To

The Vice President,
Whirl Pool India Ltd.,
Plot No. 40, Sector 44,
Gurgaon – 122002,
Haryana.


Sir,

COMPLAINT REGARDING WASHING MACHINE.

I have purchased a fully automatic Whirlpool washing machine Model WM – FS60DLX on 19.08.2007 from M/s. Bismi, Ernakulam. There was a complaint to the machine during August 2008 and it has been repaired by M/s. Jiss Engineers, Thalayolaparambu, Vaikom, Kottayam (Ph. [protected], [protected]) who are the authorized Service engineers for Whirlpool Washing Machines.

Two months back just after seven days of warranty period, the machine has stopped functioning and M/s. Jiss Engineers have repaired the same on 04.09.2009 and charged Rs. 3500/- as the cost of the motherboard they have replaced. Within one week the machine stopped functioning and one week after reporting, they have repaired the machine. Again within a week the machine stopped functioning. For the last four weeks the machine is not functioning. Even though I have taken up the matter with M/s. Jiss Engineers several times, they have not yet solved the problem.

I have taken up the matter with Mr. Siraj of your Ernakulam Office (Cochin) in his phone number[protected] on 26.10.2009 and he assured me that my washing machine would be repaired within a day. On 30.10.2009 I have contacted Mr. Siraj again and he has informed me that he shall contact me within half an hour but not contacted. After one hour I rang up three times and all the times I was not able to talk to him and Mr. Robin who has attended the phone informed me that Mr.Siraj is busy with another customer. He has not called me back.

On 29.10.2009 I have contacted your Service Department through the toll free number [protected] and they have informed me that M/s. Jiss Engineers has not registered the complaint in the portal till date. They have registered a fresh complaint and given me a complaint number 12004.

On 30.10.2009, I have contacted Your Service Engineers on Ph. [protected]. They have properly attended my call. Subsequently I have received a call from Ph. [protected] (Kannur) and the caller assured me that he would do the neeful. As the complaint has not yet been solved, I have called back to the number Ph. [protected] (Kannur) on 03.11.2009, the response was to contact some other person in Kochi Service center.


All the above are for getting repaired a two-year-old Whirlpool Washing Machine after spending Rs. 3500/- within two years. For the last two months, the washing machine is not properly functioning and for the last one month, it is not at all working.


The Washing Machine is a defective piece and the service provided by your people is far from satisfaction. I find it as a Herculean task to get it repaired from your people. Hence I request you to replace my defective Washing Machine with a brand new one at your cost.

If my grievance is not resolved within a week’s time, please be aware that, you are forcing me for taking further steps.

SIR,

I HAD PURCHASED WHIRLPOOL REFRIGERATOR OF 165 LITS.IN 2005.

I EXTENDED THE WARRANTY UPTO THE YEAR OF 2011.

RECENTLY,MY REFRIGERATOR GOT DOOR CLOSING PROBLEM .

I RUSHED TO LOCAL SERVICE STATION AT BHARUCH (GUJARAT ).

THEY TOLD ME TO CONTACT DIRECTLY AT AHMEDABAD AND GIVE MOBILE NO.

OF AHMEDAVAD OFFICE.

I CONTACTED AT AHMEDAVAD OFFICE AND PROBLEM GOT RESOLVED.

I WOULD LIKE TO ASK YOU THAT IN A WARRANTY PERIOD ,I HAVE TO CONTACT

TO LOCAL SERVICE STATION IN MY CITY OR DEALER FROM WHERE I PURCHASED

REFRIGERATOR.

WHY I SHOULD CONTACT DIRECTLY AT AHMEDAVAD FOR LODGING COMPLAINT ?

I HAD SPENT RS.25 AS MOBILE CHARGES FOR LODGING COMPLAINT OF MY REFRIGEATOR.

WHO WILL PAY ME ?

IT IS TOTALLY UNFAIR PROCEDURE FOR LODGING COMPLAINT FOR WHIRLPOOL APPLIANCES.

WHAT IS THE USE OF LOCAL SERVICE STATION ?

PLEASE REPLY ME IMMIDIATELY AND SENT ME RS.25 AS MY MOBILE CHARGES FOR

LODGING COMPLAINT.

IF YOU WILL FAIL TO PAY RS.25 WITHIN A WEEK AT MY RESIDENTILAL ADDRESS,

I WILL TAKE NECESSARY ACTION AGAINST COMPANY .

IF I WILL NOT SATISFIED , I WILL RUSH TO THE LEADING NEWSPAPERS FOR FAILURE OF

THE COMPLAINT LODGE SYSTEM .

PLEASE RECTIFY THE COMPLAINT LODGE SYSTEM .

AWAITING FOR YOUR PROMPT REPLY.

WITH REGARDS,

PANKAJ.K.SHAH

8,BHRUGU BUNGALOWS,

NEAR SATYAN SOCIETY,

GNFC-ZADESHWAR BYPASS ROAD,

BHARUCH-392011 (GUJARAT )

[protected]

Hi ,

I am nishant thakur from kolkata.I purchased a washing machine from hiland park ,big bazar on 15th october 2009.They haven't delivered the WhirlPool/Washing Machine on expected date and i faced lot of problems because of that.When they delivered the washing machine on 8th november ,it was bent from one side .It was realy a problem ,as my parents were only india .They had faced problems like sending bills to fax and all that.Still things are under water.Please help me as i am not in india.

Nishant

We have Whirlpool Elite 220 model refrigerator and we have been using it for last 5 years. The plastic boxes for vegetable, chiller tray is got damaged when I called up customer service to find out where can I get any replacements in bangalorem the buddy took registered a complaint and said someone from company will get in touch with you. After 4 days, a person comes to home with vegetable box.. and hands over a bill of Rs. 700
br...

Hi Sir,

I have raised a complaint for the service of Whirlpool White Magic Washing Machine on 24th October 2009,Complaint No: 14673 (It is still in warrenty period). After two days one engineer visited my house and informed us that the board of the washing machine needs to be changed and he informed that he will be back in two days. But we haven't get any update. Mean time i have contacted call centre three times and they have assured me of getting a call from the service center in the same day. I tried to contact the engineer who has visited my house. As per him the part is unavailable and will take two more days to get it . Now it is more than two weeks,but nothing happend yet. What i have to understand from this?

I have opted Whirlpool because I have expected good customer care from such a branded company. But i am very much disappointed with your service. I tried to contact the service center in Chennai in[protected], which i got from call centre.I don't understand why they are disconnecting the call. Is this the condition then please clear me "WHAT IS MEAN BY CUSTOMER CARE".


Regards

Sandhya S.Nair

I had bought the whirlpool 20L grill microwave oven on 10 oct 2009 from Total mall, bangalore. In the scratch card, i won another 20L solo microwave oven. Even after 25 days, free gift has not been delivered. Total mall manager, Mr. Manjunath informed that Whirlpool distributor does not have the stock of 20L solo model. Please resolve this issue immediately oterwise i am going to register a complain in consumer forum against the whirlpool and inform to media people as well.

Refrigerator purchased from Whirlpool Company, direct delivery from Ranjangaon, 4 years back. It has a warranty of 7 years. While the fridge was delivered, we insisted for a stabiliser but the company people (not the dealer) told us very confidently that it does not require a stablizer. We confirmed it again with the company and they said not required. The fridge had a problem of cooling in 2nd year. We called the Whirlpool people. On the phone, while listening to my complaint he asked me 1st question - Is a stabilizer attached to the fridge, i said no, he said this is the only reason for the problem. When the engineer came to check the fridge he brought with him a new stabilizer. He then repaired the fridge and attached the stabilizer. We paid for the Gas and Service Charge, compressor was changed under warranty. After 2 days again it stopped working, again call the customer care, wait for 4-5 days, then again repairs. It used to work for few days and stop working. This went for 5 to 6 times. This went for 2 months. We were tired of this. Today's position is, the stabilizer is attached but still the fridge has stopped working - no cooling. All the food and other material inside the fridge got spoilt and had to be thrown. We called the Customer Care again, gave the Complaint on 27th Oct 2009, their engineer came after 3 days, did a check-up in 5 minutes, took Rs.285/- from us and said : Gas has gone (5th time). He told us that their mechanic will come the next day. Today is 5th Nov 2009, after several calls we are still waiting for the mechanic to come. In a developed city like Pune, if Whirlpool has this type of Customer Service, 13 days, still waiting, then at other places ?? God Knows ?? Is it that, due to bad Whirlpool products the mechanics are very busy and don't have time for all the customers ?? Such a big inconvenience. Horrible experience overall. Please help. This (above) is a short description.

My worst experience of my life is that I bought a Whirlpool refrigerator. Since beginning I am facing complaint from the Service Side, which can be verified from your record also. Recently due to some technical problem my refrigerator stopped Cooling and I prefer to call engineer from Company itself and lodge my complaint on October 19, 2009 and on inspection by the engineer, I was told that the Compressor needs to be replaced. Although It was under warranty even then I was forced to pay Rs.1700(approx.) along with that I have to pay around Rs.1500 for replacing the stablizer, whereas my old stabliser was working perfectly and the service engineer insisted me for buying with a threat that otherwise again some problem may emerge. I agree to that suggestion and paid the price. After 10 days of this repair, my refrigerator again developed the same problem as it was 10 days earlier i.e. Cooling was not there, I again lodged the Complaint and the service engineer visited and adviced us to buy a trolley of Rs.1400/- from him which we refused then he said the timer of the machine is not working and he has to replace it. Now, the question arise when the problem in the machine is same whether earlier also the timer was faulty and if yes why my compressor was changed. When we raised this question then he asked us to buy the trolley from him and then he will not charge anything from us for the timer part. On our refusal he initially asked us Rs.480 for the timer and then he asked us to pay only Rs.420 as he told us that he is passing the 10% discount. Now, my question is that your Co. is an mnc and supposed to be professionally managed co. or everything is based on the wishes of the service engineers. I request your goodself to look into my complaint seriously and make the requiste refund, otherwise I shall be forced to approach the Consumer Court and shall take appropriate action as per the law of the land.

Dear Sir,



The aforesaid fridge was purchased by us on 29.4.06 from a dealer in Noida at an appx cost of Rs 36,000/-.



To our surprise, the compressor got konked off within one year and was replaced by your service centre on 1.8.07.



Then again in June 2009, the compressor gas leaked and the gas filled in by your service agents and charged us Rs1850/-. Surprisingly it again leaked at the same spot now ( a little more than 3 months) and your service agents are asking for Rs 1850 again for filling the leaked gas due to the negligence of your servive agents when they had filed the gas in June 2009 as they did not plug the leakege spot properly leading to further leakage within a span for a little more than 3 months. when asked why they are charging again, your service agents at NOIDA are saying that the gaurantee is for 3 months only and after expiry of 3 months it is on chargeable basis.
>


we are really perturbed at the fleecing o[censored]s by your service agents for the entire fault of them and no fault o[censored]s. It is very strange that such a costly fridge of a reputed fridge manufacturer had to undergo repairs of comnpresoor ans gas leakage so frequently. It badly refelcts on the qaulity of the worman ship of a reputed fridge manufacturer like whirl pool. we had earlier BPL/ Kelvinator fridge which never leaked even after 10 years of teh date of purchase and have been functioning very efficiently.



This costly fridge of whirlpool has been giving problems from the date of purchase, the compressor got konked off immediately and gas leaked trwice within a span of 3 yeras.



Can u please look into the matter ans ask your service department in NOIDA to fill up the gas and plug the leak properly without any charges as it was done only on 21.6. 2009 and the gas leaked again in a span of little over 3 months.



Thanks,



Mrs Kripa sridhar

i purchased the above mentioned product in april 2009 but misplaced its tap adapter soon. your service centre refused brazenly to supply this part. he refuses to accept any written complaint whether by personal delivery or by registered post, attempts sweet talking behind which he hides his inept inefficiency and dramatises his response to make it appear genuine concern. a bigger deal is whirlpool company by itself takes pleasure in keeping such like service providers on their pay roll.he even quarrels with me that it is not his duty to supply parts but to repair faults alone.till now he has wasted my 5 months for this petty thing.

my requisition is a blue colored tap adapter for the above referred machine.

i[censored] intend to send by post: mufti house, sector 7, hamdania colony, bemina,srinagar

Hello,

We have bought Top loading , fully automatic Whirlpool washing machine. From last few months, it wobbles while rinsing starts and stops. We have to hold the machine tightly till it finishes the action so that it won't fell from the stand.

We laudged complaint for this in the month of Sept. Complaint number is : PN[protected]. Nothing happened after that for 15 days or so . When we called , the call center support representative told us that the complaint is closed.

No idea, how did this happen!!!

We again laudged another complaint on 3 rd Oct.09 - No. is : PN[protected]. Finally after 4-5 calls to support representative / call center executive , finally they sent a junior guy who was so arrogant that he started quarrelling with us as soon as he just saw machine. He was told the PCB is dead. We even don't know what a PCB means ( being an Engineer, i thought it is the a electronic circuit board , but I was wrong : Its the display on machine ) ... So, his point was : we complained as the PCB is dead. he stated arguing with us and pointing out fingers at me. What a representative sent by Whirlpool ...

He was miscommunicated by call center rep or he mistakenly mixed 2 different customers' problems. We don't know ... But he was so arrogant , he left home saying will come again to fix this problem.

Till date neither he has come, nor support guys have replied . Now, this complaint again is closed on their own. We came to know again after when we tried to reach support people. They assured us , they will send some one senior from the team.

I don't know what CRM software do they use which closes the complaints automatically without resolving problems and how they use / misuse their internal communications!

I don't expect such a service from such a renowned brand like Whirlpool. Instead of paying Lakhs of Rs to the brand ambassador for marketing and sales , i request whirlpool team to take care of their existing customers first and resolve issues. It definitely adds value to your existing customers + new customers acquisition.

Its almost more than 2 months from the date of laudging first complaint. We have not seen any positive ( ? ) response other than call center executive saying, please laudge the complaint for just one more time... For how many days should we expect same reply and no resolution of the problem!!!!

Best Regards,
Sarda S. S.
[protected].

We own a Whirlpool washing machine Model AGI SS50 which has been sparingly used.
When we used the machine on[protected] we noticed some sparks and tickling sound when the machine was spinning.
On[protected] we called the call centre of whirlpool and lodged a complaint (complaint no: 3570)
On[protected] the technician visited and after checking the machine he informed us that there was nothing wrong with it, just some lose wires causing sparks which he repaired.
He tested the machine in washing mode and the problem seemed to be resolved, so he collected his service charge and left, but later when used the machine in spinning mode the same problem started again.
On[protected] we lodged another complaint (complaint no: 7853)
On[protected] we again received a visit from another technician from whirlpool service by the name Sebastian, who after checking the machine informed us that the motor has to be changed. He assured us that once we change the motor the problem could be set right.
So on[protected] Sebastian changed the motor and tested washing machine without clothes or waters but the tickling sound was still present.
Charge for the change of motor Rs 2400
He told us that this was probably due to a coin lodged in the drum for which he has remove the drum and extract the coin as he didn’t have the suitable tools with him on that day
So he visited again the next day and tried to remove the drum which he was unable to do so ,at this point he told us that may be problem was with the bearing. He said that he is unable to solve this issue and another technician is going to visit and fix it.
But he assured us that it was a minor problem and we may continue to wash clothes in it. So when we tried to wash clothes in the machine, the water flow didn’t stop even after filling the drum and at this point the controls on the board stopped responding so now we had a machine filled with water and clothes which was as good as dead. This left us struggling with the problem of extracting the water from the machine because as promised by Sebastian no technician visited us again.
On[protected] we again lodged a complaint (complaint no: 13305)
On[protected] another technician came and after checking informed us that the PC board had been damaged and has to be changed which would cost Rs 4000.
On[protected] a 4th complaint was lodged (complaint no: 18054)
So now on[protected] after nearly a month from which the minor problem had arrived and 4 complaints and RS 2680 and hundreds of calls later we have a machine which has totally stopped working and still there seems to be no solution.

Contact No: - +91 [protected], +[protected]

Dear Sir/Madam,
I have a whirlpool whitemagic fully automatic washingmachine which is 5 years old having a problem for last one month.
I have been calling up the call center for registering the complaint for a odd noise in the washing machine and twice the service person came and sold me a powder telling me that because of scaling there is noise in the washing machine. I did try the powder a week later the agitator of the machine has stopped functioning. Last 3 days I have been calling the call center and no one has rectified the problem. Inspite of having an annual maintainance contract with them, they have not come to repair the machine. I request suitable justice be done in this regard as it seems whirlpool is making money in the name of AMC (annual maintainance contract) instead of giving good service.

I bought whirlpoool refrigerator 170 Ltr. Model No 2990 from Sikar , Rajasthan ,it's still in extended warranty period prog. ( 7 Years protection plan ) .right now I am in Jaipur and I face a problem thatin my fridge there is no cooling and ice is not prepared due to lack of cooling .

I made a complain on whirlpool customer care no - 6000855 on dated 9 Oct. 09 . Their engineer do not came till time nor they call then I again lodged a complain on customer care on dated 14 Oct 09 and after follow up them 11-12 day's , it's our job to keep on reminding them .

Meanwhile I contacted agarwal refrigration ( local service centre ) they saying that the gas filed in your fridge model is not available and you go to the Jaipur whirlpool office and take a approwal for subsitute gas filling , Than I contacted them and take a approval to them . There is no inter deptt. liasioning .

On 22 Oct. 09 , Engineer come from Jaipur service centre Agarwal refrigration and they changed our fridge compresor and refill the gas than very next day I again loged a call that my fridge is still not working properly and cooling not there in the fridge .

I made 4-5 calls per day to their customer care , local service centre and also contacted to their local office , i'm making complain call to the customer care everytime they assure me that today an engineer will come but no one is coming. It's so diffuclt managing without fridge. Their response is really bad.

Today is 29 Oct 09 but still I am waiting for proper solution and I have no option other than calling again n again to their numbers to recd. proper solution and service .

I think whirlpool after sale service is pathetic .

We purchased H65 whirlpool washing machine on 13th July 2008. Since then we have been put through inconvenience because of the improper functioning of the product.

Inspite of repeated complaints and requests for replacement of the piece the customer care department keeps sending engineers who behave more like sales representatives trying to sell us accessories rather than attending to our commplaints.

We have requested that we get a replacement (a new properly working piece of the same model) at the earliest.

Dear Sir/Madam,

1) I had purchased the microwave oven of whirlpool on 3rd oct 09 but it was not functioning and had problem.Service engineer inspected the oven one week later after daily followup with Whirlpool, pune office.The service engineer said the piece is faulty and needs to be replaced so he took the invoice copy from me and had send to customer care of pune for replacement.
2) After continuous followup with them they said in day or two new microwave will be delivered as confirmed by Mr.Pradeep[protected].But my invoice was misplaced by Mr.Sarika[protected] and because of that my new product was not getting delivered.After sending the new invoice copy they assured to deliver the product on 17th Oct 09 which they did not and delivered the product on 27th Oct 09.

3) This product also was not tested and checked before delivering to me, and again it was faulty and not functioning at all.

4)The service engineer came on 28th Oct 09 to inspect & suggested that this product needs to be replaced as it is a manufacturing defect.

5) I contacted the pune customer care[protected] on 29thOct 09 to look into the matter & replace the product but no confirmation till now even after giving them the reminder early morning for my product.

I bought a Whirlpool AC in April 2009. The AC delivered to me was damaged (the Swing was broken). Whirlpool's local office in Kolkata told me they would replace the Swing.

After a couple of weeks, they told me they would be unable to replace the swing, so they would replace the entire indoor unit. I was asked to deposit my payment receipt at their office in Shantiniketan Building in Kolkata. I did & then I was told that someone from the godown will be in touch with me regarding the issue.

Someone called Prabhas[protected] from their Kolkata godown called me a couple of times, always giving a commitment for the date of replacing the indoor unit. But it has been 7 months since I complained & my indoor unit hasn't been replaced yet. Neither have they replaced the swing.

I have made multiple calls to their central Customer Care helpline no. as well - everytime I'm told that someone senior will get in touch with me & my problem will be solved. But it's been 7 months & my AC is yet to be fixed. The person in Kolkata who I had submitted my papers to is Amit Ghosh[protected].

This is the third time witin a span of two years i am faciong problem with my washung machine.More than that is that customer care service is so poor that even after 05-06 days no response was given for complaints.This time the case is same , i have lodged a complain four days back and my reference no. is IN[protected] , but till now no response of the said complain is given from company side.This sort of lethargic service from a company having goodwill is very sad.It is requested to kindly take some action for better service to customer.

I PURCHASED WHIRLPOOL WASHING MACHINE, FULLY AUTOMATIC 650h.ON 30TH SEPTEMBER,09. ITS NOT WORKING SINCE PURCHASED,,, AND AFTER MANY COMPLAINTS THE COMPANY 1ST REPORTED THAT THE CONDENSER WAS FAULTY. AND ON NEXT COMPLAIN IT WAS FOUND THAT THE MOTOR DID NOT WORK. THERE ARE MANY OTHER TECHNICAL PROBLEM WITH THE PRODUCT.WE REQUESTED TO REPLACE THE PRODUCT. BUT THE COMPANY IS NOT RESPONDING & ON THE NATIONAL CALL CENTER SERVICE OF WHIRLPOOL IT SHOWS THAT THE PROBLEM HAS BEEN SOLVED AND CONSUMER IS SATISFIED WHICH IS COMPLETELY NOT TRUE AND FRAUD WITH THE CONSUMER.STRICT ACTION NEED TO BE TAKEN FOR SUCH COMPANIES.

We were allotted in June 2009 a Split A/c by Bharat Petroleum Petro bonus card membership vide
Voucher No: RBR/PRB9/16/5889
Item Code : 9362 (A/c Split Whirlpool 1.5 T Regal)
Company : Whirlpool India , Hyderabad.

After numerous calls and complaints and lots of excuses from Mr Shridhar (Whirlpool, Mob- [protected] ) and Mr Shyam Prasad (Bharat Petroleum, Mob:[protected]) we finally were delivered another A/c on 22/09/2009 vide
Invoice No: [protected]
Delivery No: [protected]
Item : 1.5 Ton Split Classic (WASR18B18DO), saying that the Air conditioner allotted to us is not available in stock.

When we installed the same in our house by our electrician we came to know that the A/c is damaged, there are some parts missing and the A/c cannot function without them.

we complaint the same to Whirlpool Customer care No: [protected] on 05/10/2009 vide Complaint No: HD[protected]

When the executive inspected the A/c he informs us that as it has not been installed by Whirlpool it cannot be covered in warranty and if it has to be repaired to be made functional then we have to pay Rs: 3000/- for the parts + labor charges.

We really do not understand this policy and we feel cheated.
Please Help.