[Resolved] Whirlpool Platinum Water Purifier — Filter Change

[Resolved] Whirlpool Platinum Water Purifier — Filter Change - Service Very Poor

A Ajeet Deshmukh from Mumbai, Maharashtra Dec 30, 2009

Hi , We have purchased Whirlpool Platinum Water Purifier in the month of July 2009 in Pune, It took almost 10-15 Days to fix our Water Purifier. Now i have changed my place and also at the same time one of the filter has to be replaced. So we gave complaint to customer care on 22/12/2009 and everyday we get answers that the filter has not come. I have an infant child of 4 months and we have to spend money from our pocket to get the mineral water what is the point in purchasing a high end model of Rs. 24000/- and we still not get the service. Everyday we have to call them to check if the filter has been arrived or not. Even though the plant is near pune i dont why its taking so much time to just replace the filter. Please make sure that this is resolved or else will have to lodge a complaint in the Consumer Court. Thanks and Regards Snehal/Ajeet Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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PATIL KIRAN VASANTRAO

from Kolhapur, Maharashtra

Mar 6, 2010

Water Purifier — CHANGE IN FILTER

I have been purchased water purifier (6F620P/SF1420PM)from your company on 23 Jully 2008. But from last few days the filters are not working properly.Also I have not get the filters from another dealers.So please send me the filters on my resenditial address on receiving the filters i can pay through Postal M.O.
My address : Patil Kiran Vasantrao
Shevanti Nivas, Behind Tambe Hosp.Saswad
Tal: Purandhar Dist: Pune
Mb.[protected]/[protected]

deepa verma

from Delhi, Delhi

Nov 15, 2010

Whirlpool - Water Purifier — Whirlpool - Water Purifier

I bought a water purifier (RO) from Whirlpool in the month of Oct 2010.

The executive installed the machine but never gave demonstration, quoting that it wasnt his area. He can only install the machine. To my surprize from the very first day of installation the machine was giving impure water.

I got the complaint registered (8 Nov 2010), after following up for min 5 times I was sent a text with contact details of Mr Pawan Kumar # [protected]. That he would come & fix the problem, but the given number was switched off. On again calling the customer care, another executive was sent to fix the problem.

Since the RO has the storage of 6.5 litres, and we both (me & my husband) are working so the water was sufficient to keep us on for a week. On sat (13 Nov 2010) I realized that the machine is again not working so got another complaint registered (HR[protected] & HR[protected]). Again was sent the same msg with name and number of same PAWAN KUMAR ([protected]) which was again switched off. On pursuing hard we were promised that someone would come to fix the problem by 1600 Hrs, but none turned up.

On monday, Mr Pawan Kumar calls up & says that he can only come between[protected] Hrs. And for the incorrect ph number he says that its a very old phone number which is no more in use. As per Mr PAWAN KUMAR, it is company's fault that they are giving the wrong numbers to the customers.

I wanted to buy a KENT water purifier but the store keeper recommended Whirlpool, now I am regreting the decision. I am still buying the bottled mineral water so whats the use, Moreover the customer care executive of the Renowned Company are fair enough to give the company's website to register the complaint.

I dont recommend the WHIRLPOOL products to anybody.

Regds,
Deepa Verma
[protected]