[Resolved]  Whirlpool Refrigerator Double Door 310 Litres — highly inflated bill for minor repair

My fridge had stopped defrosting and it was only cooling resulting in excessive ice inside blocking the flow of air and nearly nil cooling in the main fridge. I lodged a complaint on 5 Jan 10 vide complaint no LKO[protected]. The technician reported the next day. After examining the fridge he said that the timer needs to be changed which he did the next day. After two hours of his leaving the fridge stopped. Next day he changed the bio meter and and gave me the bill for Rs 946/- which iI paid and on his assurance gave him satisfaction no. also. After few hours it again stopped defrosting. I informed the technician as well as the service centre but nobody turned up for the whole day I then lodged second complaint on 9 Jan 10 No. LKO[protected] and the third complaint on 14 Jan10 No LKO[protected] and again spoke to vipul of help line on18Jan10.
The fride was finally taken to the workshop, repaired and returned after 8 days with a verbal demand for Rs17,500/- over and above Rs 946/- already paid on 8Jan10. After insisting the technician himself wrote a cash memo today ie 04Feb10 Charging Rs1100/- heating element,Rs350/- for thermol fuse,Rs 111/- service chargesand Rs150/- for cartage Total Rs 1,711/- plus Rs946/-paid few days earlier.
The local service centre at Rajajipuram, Lucknow has caused me great inconvenience, harrassment and forced me to pay highly inflated amount for a minor corrction. They have charged me Rs 420/- for the timer, Rs250/- for biometer and Rs 276/- for the service charges beside heating element and thermol fuse. I am not at all satisfied with the repair services by the service centre. I feel cheated and harrassed by them.
I would you to kindly look into my complaint and take appropriate action. Thanks Sudhir