[Resolved]  Whirlpool Refrigerator Gnf 285x, Quick Chill (Double Door) — Bad service

Address: Visakhapatnam, Andhra Pradesh

It is with a deep sense of regret and anguish that I am compelled to place on record the absolutely reckless, callous and casual manner in which a complaint lodged by me in respect of Whirlpool refrigerator GNF 285X, Quick chill (double door) has been handled by Whirlpool local service engineer, Visakhapatnam.

Complaint No. 17267 dated 30.03.2010 was for check up of the refrigerator for the leakage and inability to control the temperature. It was attended by a technician who did not care to switch on the refrigerator after general cleaning. When it was switched on by us within an hour, the heater went out of order compelling the technician to come back and check. The technician and the local service engineer have been mainitaining that this was due to faulty power supply. This explanation is both ridiculous and illogical. It is infact due to the short circuiting in the heater, the power went off. A complaint No. 0621 dated 02.04.10 was lodged requesting for immediate replacement of the heater and to put the refrigerator in order. Even after nearly 26 to 27 phone calls, there has been no positive response and as a customer I am put to undue harassment of having to keep reminding Whirlpool service engineer. Now at 3 p.m. 5th April, 2010, I am being told that it will be attended only by tomorrow evening. Everything stored in the refrigerator has been spoiled and not a single hour passes without cursing my self for having bought Whirlpool refrigerator with a terrible network of service centres.