[Resolved]  Yatra.com — money blocked while booking air ticket

Kingfisher Red/ air ticket — didn't get air ticket refund money

I,MR l.K.ROY booked an air ticket withThe kingfisherred airlines through Makemytrip.com website by my canara bank debit card and subsequently the flight has been cancelled by the said Airlines and i was informed that my a/c will be credited within 3 to 4 days.The cancellation & refund process completed on 02/11/2010(as per the mail received), Booking ID NF[protected],Bank ref no:cca[protected].
But sorry to say the subject refund amount Rs10608/- has not yet been reflected to my a/c to which my debit card is attached.
May i ask u that by what time my a/c will be credited,and may i claim for the interest for the period lapsed for the delayed credit.Because i have to bear the interest for this amount to my Bank a/c.
L.K.ROY

Dear Mr Kackar,

We apologies for the delay in the refund on this booking. As confirmed by you, the credit for the above transaction has been received in your account.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Mr Kochumury,

We are extremely sorry for the delay in the refund on your booking. The refund has been processed at our end, and the credit would reflect in your account within the next 3-5 working days.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear joy4sap,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you at the earliest. Thank you for your patience. For immediate support, please call[protected]


Thanks,

YatraCare

Dear deepti.kaimal,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you at the earliest. Thank you for your patience. For immediate support, please call[protected]




Thanks,

YatraCare

Dear radhikat,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you at the earliest. Thank you for your patience. For immediate support, please call[protected]




Thanks,

YatraCare

Dear Mr. Das,
Thank you for your feedback. Our Customer Care Agent had advised you regarding the unavailability of seats for the date and sector requested by you on email on 23rd August. Even the revised dates requested by you were unavailable with the airline. As you would already be aware, the availability of seats and fares on airlines are extremely dynamic and the status could change by the minute.
We apologise for the inconvenience that you may have faced, but please be sure that we have made all efforts to provide you the bookings requested by you.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Ms Kaimal,
Thank you for your feedback on the 3G offer. As mentioned in the Terms & Conditions of the offer, all taxes and surcharges had to be borne by the customer. Airlines charge the fuel surcharge on the ticket, and this is considered a tax while tickets are issued, hence this had to be borne by the customer as well.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,
We would request you to provide us some additional details such as the full name of the passenger and / or Yatra reference number to enable us to investigate this case and provide you an appropriate response and resolution to your query.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Yatra.com — didn't get any confirmation of booking

I have booked with yatra for a holiday package from Mumbai to Shimla. The package code is WM028. But i didnt get any confirmation via email or sms and my money got deducted worth Rs:33500(appx). and i didnt get any reference id also. So please help me bcoz my money is blocked due to this i can't book further.
I have called yatra customer care atleast 10 to 15 times but they just keeping my call hold. no further process they talking also.

Yatra.com — Non refund of airfare

I have booked a flight ticket through yatra.com from Srinagar to Delhi on 30 Oct 2010 against PNR No MIJIG8. The flight reference No of yatra.com is [protected]. The refund of fare from go air has already been made to yatra.com vide their invoide dated 29 Oct 2010 against PNR MIJIG8 as I have received an email from Reena Rakshe, Customer service executive.

Dear Sir,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]

Thanks,
YatraCare

Dear Sir,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]

Thanks,
YatraCare

Dear Customer,

Request you to provide us some additional details (full name of passenger(s), dates of travel etc.) to enable us to trace your booking and respond to you regarding your query.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com.

Best Regards
Yatra Care

Dear Customer,

We apologise for the delay in processing the refund on your booking. We have processed the refund on 15th December. The credit would appear in your account within the next 3-4 working days.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Yatra.com — refund of faulty booking

I am Ankit Chaudhry from Kaithal (Haryana)...
i was registering my ticket from delhi to banglore on yatra .com 17th nov .....due to some error my booking was not confirmed ....but the balance is deducted from my account..... i talk to custmer care and they told me to send the credit card statement mentioning about the deduction of rs3700 to account of yatra .com....
i have mailed many times to yatra.com.... but they dont contact me or send any letter regarding the non confirmation of ticket .... after summiting that letter in bank ,, the bank refund my money.....
i am also attaching the bank statement.....
[protected]...

Dear Ankit Chaudhry,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]

Thanks,
YatraCare

Dear Ankit Chaudhry,

Please provide the Yatra reference number to enable us to investigate the case.


Thanks,
YatraCare

Yatra.com — Shoddy refund process, after 40 days money is not returned.

I had booked a ticket for travel on 23 Nov 2010 from yatra.com. This ticket was cancelled on 22 Nov 2010 as the passenger was not able to travel. The cancellation happened over phone as I was unable to cancel the ticket online due to discrepancies in the website.

The cancellation reference number is: 5526223.

On 22 Nov 2010 I spoke to Ms. Shukla Rastogi who cancelled my ticket and mentioned that the cost paid for the ticket was 1165 and post cancellation deductions (310 yatra charges + 417 kingfisher charges) I would be refunded an amount of Rs. 438.

This information given by Ms. Shukla Rastogi seemed suspicious, hence I contacted Kingfisher airlines the very same day on 22 Nov 2010 and in conference with Ms. Shukla Rastogi Kingfisher airlines confirmed that the amount paid was Rs 3459 and post deductions from Kingfisher I would be refund Rs 1882. In addition to this, cancellation charges from yatra of Rs 310 would be levied and I would be refunded a final amount of Rs 1572.

Ms. Shukla Rastogi also confirmed to me that the processing time for this cancellation refund is 3 days, hence by 25 Nov 2010 yatra would process this refund amount and by 06 Dec 2010 this amount would be in my account.

But today is 4 January 2011. I have not received any refund yet. I have called the yatra helpline 5 times in the last 2 weeks. Different persons have come on the call and placed me on hold for more than 30 minutes and at the end they get back with a response that the refund would be processed by yatra in another 72 hours.

The refund that should have been processed by 25 Nov 2010 is not yet processed till 4 January 2011.

I have also dropped a mail to [protected]@yatraonline.com on 14 Nov, to which they replied that the amout would be processed and refund to me in another 3 working days.

It is over 45 days since the cancellation and no money has been refund.

This site is a scam. I have read other user feedback, and no one who has cancelled a ticket has been refund the money.
This issue would have to be taken up in the court.

Yatra Travel — refund of rs.1123

my refund abhi tak mere account main abhi tak vapas nhi aya. maine kai bar mail bhi kiya hai koi jwab nhi mila.
ye ticket k detail he jo refund mujhe milna tha

Your rail booking for Yatra reference number 98CHAE is cancelled successfully. The details for the cancelled booking are:

ticket details
Date of Travel [protected] Train Name karnataka exp
Route ahmadnagar to new delhi Train No. 2627
Class AC 3 Tier Quota General

Passenger's details

Name Age Gender Status
manoj kumar 26 Male Cancelled
Refund Details
Cancellation Date Cancelled Passenger No. Refund Amount
30 Oct 2010 1 Rs. 1123.00


The booking status and details of the refund due have also been updated in My Bookings. You can log into My Bookings at any time to view the cancellation and refund details.

The refund amount will be credited to your account within the next few working days.If during that time you have any other query, please contact our 24 x 7 Customer Care Helpline at[protected]From All Networks).


Warm Regards,