[Resolved]  Zest Breaks, Mahindra Holidays — Possible illicit activities by zest break representative

— below is the mail i dropped to [protected]@zestbreaks.com

As per the scheduled appointment i met with the zest break, mahindra holidays associate shrikant ([protected]) to know about zest break. He provided me with all the details and also informed me about the offer being given to first time customer converted into member. I told him that i would confirm only after discussing with my family but he insisted on atleast filling the form. His reasoning was "there is a form called as"credit card declaration form"stating until this form is not filled my application would not be processed as no payment would be possible. And its the month end so it would be possible for him if i can confirm him over the phone he will process the application and would later come to collect the credit card declaration form." after discussing with my family, i informed him through sms (Which is still with me) mentioning not to go ahead with the plan. Later, after some round of discussion i insisted him to cancel my form. Based, on the trust of mahindra group i was worry free. Suddenly, on 14-oct-2011 i got the message of rs. 4000 being deducted from my credit card. Unaware of the transaction i called the credit card cell to ask about the transaction. I was surprised to see that the transaction was carried out by zest holidays. I immediately called shrikant ([protected]) highlighting my concerns on which he committed to get by to me by 15-oct-2011.in a situation of no response from him i called zest bangalore branch manager, sujith sebastian (Marked as cc in this mail) on 16-oct-2011. I mentioned him everything as above and also asked about the refund. He committed me that my money would be refunded by 28-oct-2011.
On 31-oct-2011 i was further taken by surprise by zest break when i received a welcome call from zest. Again, i mentioned everything and i received the commitment that the issue would be taken care off.

In this scenario i see a major flaw in the zest break commitment towards customers and their possible illicit activities either the "credit card declaration form" was filled and signed fraudulently or information were not shared completely with customer in this case its me.

Today is 7-nov-2011, till date nothing has happened. I don't know what is the escalation channel and who will finally look into it to ensure the return of my money.

Regards,
Piyush bijwal
[protected]
Piyush. [protected]@gmail.com