[Resolved] Country Club India — Cheated by country vacations

Renuga Nanjappan

from Bengaluru, Karnataka

Oct 31, 2015

Address: 560068

Website: CVBG1CLUB5LB138786

(Dear sir/madam, below is the whole plot how we were trapped in this fraud.

In total mall bangalore, sarjapur road, i have been asked to fill some coupon which i did casually.

Later after few days we got a call that we have won some rs 5000 worth gift and we were asked to come to country club office in orr bangalore behind intel office.
There we were given 1 hr presentation about country club and later been addressed by sales team who explained about membership benefits. We were told that we have to pay the said amount of rs 74556 for 5 year membership (Membership id - cvbg1club5lb138786) and after little confusion we agreed to take it.

We were not informed about amc charges and when explicitly asked while signing the agreement, the sales person had striked and written in our agreement that as "i[censored]sed" instead of mandatory.

Sales person gave promise that they will resell it to someone after our emi payment is completely done which they are not agreeing now.

After that whenever we tried booking a vacations in first year it was never available and now for past 2 years the online booking is blocked quoting that amc charges not paid.

I get call from their hyderabad office almost every week saying they are giving offer of paying 1 year amc only instead of 2 years and my online account will be reactivated.

When we ask about refund they tell that they are not from concerned department and we cannot go to consumer court as we have signed agreement regarding amc.

Please help me to get the membership refund back as we don't want to use any facilities from this club.

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Feb 3, 2016

Complaint marked as Resolved

Dear Country Club, Please let me know if you are ready to refund my amount as I have not stepped in your office or utilized anything until now.

Country Club India customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2015

Country Club India Customer Care's response Dear Member, Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 2000 members every month for holidays across our properties and exchange partner properties. Yearly approx. we are sending more than 30000 members and more than 1 lakh room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. Download our Android & iOS based Country Club App from Google Play store for real time bookings and information about our events along with all properties details across the globe. Click below link https://play.google.com/store/apps/details?id=com.ccil&hl=en One more Information we would like to give you that we have now our presence in Malaysia and Singapore, Now you can opt for a holidays there too. For further any queries please login to our below mentioned portal link and give your complete membership details. You can also reach us on below numbers and e-mail Ids For Country Club Membership call us on:[protected] E-mail Us On : [protected]@countryclubmail.com Members Feedback Clik :- http://reviews.countryvacationsindia.com/ Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership . Best Regards, Response Team. Country Club Hospitality and Holidays

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Comments

Amal

from Edakkulam, Kerala

Oct 31, 2015

The non-refundable clause doesn't stand in the court as it is a one sided verdict. This was already mentioned by Ludhiana court against these same frauds named Country Vacations. These are the steps, you should follow.

If the payment was made less than 10 days ago, file a cancellation request and file a dispute with your bank. There is a 10 days cooling off period with any agreement.

If the payment was made less than 2 months ago, file a cancellation request and file a dispute with your bank. Depending upon the bank, you might receive the refund. HDFC is a bank which is known to provide refunds in such case.

If the payment was not made using a card, or if 2 months have passed, send a formal cancellation request to country club ( email to their customer care id from your registered email id ). Also, send a registered post to Country club with the same complaint. Send it to their local office as well as their head office. Give them 15 days to respond. They will try to give fake replies and try to lengthen the process. Just stand firm for the cancellation of membership. After 15 days, file a consumer court case. If you have any issues, feel free to post it on

https://www.facebook.com/cheatedbycountryclub
We also have a dedicated website - http://cheatedbycountryclub.in/

Renuga Nanjappan

from Bengaluru, Karnataka

Jan 27, 2016

The copy paste reply from country vacation doesnot answer any of my queries. Total no answer about my membership cancellation.

Renuga Nanjappan

from Bengaluru, Karnataka

Jan 27, 2016

Hi Amal, Thanks for your information.I will try the same steps you have mentioned here. How do we go about filing a consumer court case. Local court and any lawyer Support is required?

Rk70

from Mumbai, Maharashtra

May 17, 2017

Hi
Came to know about this page AFTER getting cheated.

They had promised 10 yr membership ( Gave only 5yr)
Promised any age children can go. Got a restriction of 12 yrs
Promised any category of room. Got a studio

I have the vacation agreement where the sales person has modified the clause and signed and put country club seal

Still they are not agreeing. Please suggest how to go to consumer court