Crizal — Crizal sapphire coating is discolored at some places

Crizal — Crizal sapphire coating is discolored at some places

A Ayz123 from Hyderabad, Telangana Feb 14, 2022

I had purchased Crizal Sapphire UV BLue UV Capture lens on Feb 23, 2021. Of late, the lens have shown certain pattern near around the nosepad area and above it. I have always been careful to clean it with a solution that was provided along with these lens and wiping with a Crizal cloth. There is some kind of discolouration. This type of quality is not expected from such a brand. Disappointed thoroughly Please do replace asap. The verified dealer I contacted says it's unheard of. While there is a good amount of such complaints online. Attaching authenticity card as well. +2 photos Was this information helpful? No (0) Yes (1)
Crizal customer support has been notified about the posted complaint.
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Ayz123

from Hyderabad, Telangana

Feb 15, 2022

Also the store I bought says Crizal offers only 11 months warranty/guarantee.(which was one yr supposedly when I purchased)

If this is the case, I would suggest people to not buy Crizal to get cheated. Rather buy a different lens because the quality won't last long plus there is no warranty which they promise at the beginning

Crizal Customer Care

from Noida, Uttar Pradesh

Feb 17, 2022

Verified Support

Dear AYZ,

Thanks for reaching out to Essilor.

This is further to your query. We would request to kindly check with your optician on this issue. In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

Warm Regards,
Team Essilor

Ayz123's [Complaint's author] reply, Feb 18, 2022

I have checked with the optician. He says it's never heard of. Though this is a common problem for Crizal lens -evident from the number of complaints here.
Optician says the warranty is for 11 months only, is it? Then why false promises of a year.
Please send me your mail id where I can send the info.
And do get in touch for the resolution asap.
Looking forward for an effective and efficient service from Essilor.

Ayz123's [Complaint's author] reply, Apr 26, 2022

I had mailed all the details when I got a reply to submit my specs, I did on March 22, 2022.
It's been over a month and when asked on update, i get a very late response-its in process.
Today I called the optician, they said it's been returned without any resolution. I haven't been informed all this time
This is pathetic service and delayed response on Crizal's side. This type of unprofessionalism is disappointing.